Local Guides World
Fabrizio Lungo
2 reviews on 1 places
An overall underwhelming stay that did not justify the price or 5-star status. It started poorly with a mix up of rooms (given a room of a lower tier than what we had booked). There was no gesture offered to apologise for the inconvenience and because we arrived late, there was no bell service or offer to transfer our things so we had to do that ourselves.
There were essential items missing from the room which were not provided even after asking and being told they would (e.g. shampoo). After cleaning, not all items were replaced leaving us without enough. We did also on one occasion return to the room after cleaning to find hair on the bed and there was dust in the less commonly cleaned areas like the skirting board.
They host events in the hotel and the loud music from these travel which can be disruptive.
The in room multimedia options were poor. Service at breakfast was poor and we struggled to get cutlery, let alone coffee.
On the better side of things: the WiFi was good and easy to connect to; room service was prompt and polite; maintenance responded quickly when an issue (blocked sink) was reported.
There were essential items missing from the room which were not provided even after asking and being told they would (e.g. shampoo). After cleaning, not all items were replaced leaving us without enough. We did also on one occasion return to the room after cleaning to find hair on the bed and there was dust in the less commonly cleaned areas like the skirting board.
They host events in the hotel and the loud music from these travel which can be disruptive.
The in room multimedia options were poor. Service at breakfast was poor and we struggled to get cutlery, let alone coffee.
On the better side of things: the WiFi was good and easy to connect to; room service was prompt and polite; maintenance responded quickly when an issue (blocked sink) was reported.
One of the best restaurants I have dinned in. The food was superb, with every dish having unique flavour and textures. Wine pairings included a wide range of drinks and were all well matched with the dishes they accompanied. The service was impeccable, all the staff were friendly and attentive.