Local Guides World
Edgar Bucaro
1 reviews on 1 places
Very disappointment with Cheng Du Restaurant, especially because they did not show ANY CUSTOMER SERVICE.
I Placed an order online for orange chicken, but what I got was "Tender Orange Chicken". I got to the car I decided to check my order and noticed that that chicken was nothing like the one I usually get. So, I went back to the front desk and said that this is not what I ordered. The receptionist said no problem let’s check, she checked and said your order is correct this is "Tender Orange Chicken" and that I wanted the "Crispy Orange Chicken".
Noticing that this had been my mistake I asked if she was willing to replace it for the "Crispy". She responded with "Sir you have to understand that each order is prepared when ordered, but I can give you a discount next time?". Since "Tender Orange Chicken" was my only option and it was my mistake I went back to my car.
In the car I remembered going through the whole menu and not seeing "Crispy Orange Chicken". I decided to double check and it was not part of the online menu (Added Photos). This is where I decided to go to Mandarin in Westborough on the other side of Rt9 and get "Real Chicken Orange" and the food was much better. I wish they would give me a refund as this was NOT MY FAULT and it was 61.36. I won’t return to this restaurant it was my first time and last time, so a discount does no good like receptionist suggested.
I Placed an order online for orange chicken, but what I got was "Tender Orange Chicken". I got to the car I decided to check my order and noticed that that chicken was nothing like the one I usually get. So, I went back to the front desk and said that this is not what I ordered. The receptionist said no problem let’s check, she checked and said your order is correct this is "Tender Orange Chicken" and that I wanted the "Crispy Orange Chicken".
Noticing that this had been my mistake I asked if she was willing to replace it for the "Crispy". She responded with "Sir you have to understand that each order is prepared when ordered, but I can give you a discount next time?". Since "Tender Orange Chicken" was my only option and it was my mistake I went back to my car.
In the car I remembered going through the whole menu and not seeing "Crispy Orange Chicken". I decided to double check and it was not part of the online menu (Added Photos). This is where I decided to go to Mandarin in Westborough on the other side of Rt9 and get "Real Chicken Orange" and the food was much better. I wish they would give me a refund as this was NOT MY FAULT and it was 61.36. I won’t return to this restaurant it was my first time and last time, so a discount does no good like receptionist suggested.