Local Guides World
Ste Field-Lee
1 reviews on 1 places
Pros:
Good location for the zoo and public transport to the city. Restaurant recently refitted, clean, and the food was adequate and reasonably priced. Breakfast selection is very good. Staff all friendly and helpful. Basic cleanliness in the room was ok - clean bedding, clean towels, toilet and sink clean also. The view of the hills from the room was stunning.
Cons:
Corridors need redecorating and some carpets were stained.
Rooms cleanliness was lacking attention to detail as was some of the general maintenance. We had to move room as the first had no working air con, shower wasn’t working properly, black mould in shower area, broken bed legs. The team were very helpful and understanding and moved us to another room without issue.
Second room was better but unfortunately still had some issues. We decided not to report this to the staff as we had no desire to move rooms again. Air con was working but the vents were dusty, carpets had stains and hair, walls scuffed/marked, dirty water in kettle, mould in bathroom around bath/shower area, toilet flush broken, headboard dirty, windows dirty inside and out, furniture tired and marked, tv not much use as it’s locked down the a hotel interface and only 10 channels worked. No plug sockets next to bed and limited sockets in the room, shower didn’t keep consistent temp (although it was an improvement on the first room).
Restaurant, whilst nice and modern and clean, lacks atmosphere and is huge open plan making it very noisy.
Back stairs exit to main road smells damp, some stained carpets, dirty windows
Further Update:
The General Manager has been in contact with me and has shared that the rooms will start a refurbishment program this coming October (2023). They also stated they plan to deal with the cleanliness and general repairs we reported. With that, I've increased my scoring for service as the GM has reassured me that our complaint has been taken seriously and a partial refund has been offered.
Good location for the zoo and public transport to the city. Restaurant recently refitted, clean, and the food was adequate and reasonably priced. Breakfast selection is very good. Staff all friendly and helpful. Basic cleanliness in the room was ok - clean bedding, clean towels, toilet and sink clean also. The view of the hills from the room was stunning.
Cons:
Corridors need redecorating and some carpets were stained.
Rooms cleanliness was lacking attention to detail as was some of the general maintenance. We had to move room as the first had no working air con, shower wasn’t working properly, black mould in shower area, broken bed legs. The team were very helpful and understanding and moved us to another room without issue.
Second room was better but unfortunately still had some issues. We decided not to report this to the staff as we had no desire to move rooms again. Air con was working but the vents were dusty, carpets had stains and hair, walls scuffed/marked, dirty water in kettle, mould in bathroom around bath/shower area, toilet flush broken, headboard dirty, windows dirty inside and out, furniture tired and marked, tv not much use as it’s locked down the a hotel interface and only 10 channels worked. No plug sockets next to bed and limited sockets in the room, shower didn’t keep consistent temp (although it was an improvement on the first room).
Restaurant, whilst nice and modern and clean, lacks atmosphere and is huge open plan making it very noisy.
Back stairs exit to main road smells damp, some stained carpets, dirty windows
Further Update:
The General Manager has been in contact with me and has shared that the rooms will start a refurbishment program this coming October (2023). They also stated they plan to deal with the cleanliness and general repairs we reported. With that, I've increased my scoring for service as the GM has reassured me that our complaint has been taken seriously and a partial refund has been offered.