Joyce Dela Cruz

As much as I want to give this restaurant a good rating as I think this has the best ambiance and Filipino decor in town, the food service is extremely poor. It was my first time here. I was greeted by a fluent English speaking waiter with an amazing personality (which wowed me). I ordered turunito (literally small as the name suggests) and halo-halo. The turunito came after few minutes but to my surprise, the portion was not justified for 9cad. I took it gracefully as I really liked the store decor. I was so amazed that I took a lot of pictures and did not realize 30 minutes had passed and I still did not get my halo-halo. The crew was reminded politely. 45 minutes had passed and the order was not in. I had to go to the crew area to tell them that I ordered halo-halo which can be easily prepared in 5-10 minutes. I was trying to convince myself to be more patient, but I couldn’t. I would say the halo-halo was very satisfying. However, the restaurant needs to improve their service. They were adequately staffed in my opinion so I don’t see why the service had to be that poor. My cousin who was with me at the time said she had a similar experience at the same restaurant years ago and promised herself not to go back there again. She only did because I begged her. 😅I hope this review will be helpful for the improvement of the restaurant. It has so much potential.