Chris Burbidge

Given all the places you can buy the exact same gear from, DO NOT BUY ANYTHING FROM THIS STORE. This place has no integrity. I ordered a Dakine surf leash online and they sent me a defective leash with a missing pin (see picture). Even though I received it less than 30 days ago and have never used it, they won't honour their return policy and give me a refund or exchange. Their response: There is nothing we can do. Really? I can think of something…How about accepting a return or exchange!? Now I have to try and make a warranty claim from the manufacturer. I've never heard of a store refusing a to return an item that was defective at sale and never used. Don't risk getting ripped off like I did and shop elsewhere.