Jeffrey Rouhier

So my wife (Korean citizen) and I attempted to navigate on the embassy's website to set an appointment for a document she needs, as instructed by the automated agent/message you get when you call (there is no way to talk to an actual person!!!!!!)-. The website is HORRIBLE both in English and Hangul. There is no way to make any sort of appointment on the Embassy website, even though the Embassy's automated system told us that's how you do it! Man.... it seems that even highly efficient Korean people become Americanized with the lack of customer service once they live in America for a while...