Jenna Arafeh

This is usually my go-to movie theatre, but today I had an experience that just left me overall unsatisfied and unhappy. I placed an order with a cashier for some impossible nuggets, and I was told to wait by the counter where food is served as it would be ready in 10-15 minutes. Before heading over to the counter, I noticed another friend at the theater, and stopped to talk to her for 2-3 minutes directly in front of the food stand, where my cashier could easily have spotted me. That was no problem, so afterward, my friends and I walk over to that counter and wait there for approximately 15-20 minutes. Within the first few minutes, another man behind the counter comes up to me and asks me what I was waiting on, and I said some impossible nuggets, to which he nodded and moved on. As we reach the 20 minute mark, I call over a woman behind the stand and ask her to check on my food. I have several other friends that can also attest to her response: she told me that my card declined and that, since I simply walked away and never came back, they just canceled my order. I asked her why nobody felt it necessary to tell me that my order was canceled when I was standing by the counter for 20 minutes, but she simply kept on repeating that I walked away and my card didn't go through so they canceled my order. At this point, we were around 10 minutes late to our movie, so I just let it slide, said whatever, and went into my movie. But overall, my AMC experience was thoroughly ruined by this employee's disgraceful manner in handling this situation overall. While I am upset by this interaction, I still acknowledge that this theater, as a whole, is one of the best ones in the area. I just highly advise you to ask for a receipt from your cashier with each of your orders to avoid this frustrating encounter.