Local Guides World
Victoria
1 reviews on 1 places
I experienced incredibly unprofessional service and damage to my personal property at this location tonight. The manager Yami has incredibly poor communication skills a bad attitude and an unwillingess to diligently serve customers. After promising to wait 15 min after closing she cut my lock anyway and refused me entry to the gym.
After speaking to her personally on the phone and asking if they could wait 15 minutes after closing so I could get my things Yami agreed to wait.
I arrived at 10:09, knocked and called multiple times yet no one answered. I also called multiple locations to see if they could reach the gym.
After 30 minutes staff came up the stairs and I asked to get my things. Yami refused me entry saying that they had cut the lock and that I could not get them until the next day despite ensuring that they could stay open so I could retrieve my items, not answering the phone when I called multiple times, and not answering when I knocked on the door which can be seen from the security camera.
I would like to cancel my membership and receive a refund for the month in the amount of $40.00 a refund for the damaged lock $15 and compensation for the dishonesty and negligence of the management and customer service team at the Bryant Park New York Location.
After speaking to her personally on the phone and asking if they could wait 15 minutes after closing so I could get my things Yami agreed to wait.
I arrived at 10:09, knocked and called multiple times yet no one answered. I also called multiple locations to see if they could reach the gym.
After 30 minutes staff came up the stairs and I asked to get my things. Yami refused me entry saying that they had cut the lock and that I could not get them until the next day despite ensuring that they could stay open so I could retrieve my items, not answering the phone when I called multiple times, and not answering when I knocked on the door which can be seen from the security camera.
I would like to cancel my membership and receive a refund for the month in the amount of $40.00 a refund for the damaged lock $15 and compensation for the dishonesty and negligence of the management and customer service team at the Bryant Park New York Location.