Donna w

Receptionist very rude, took my son here yesterday his ear burst looked on wait less app and this come up closes at 8pm so rushed there got there at 10 past 7 and she asked how she could help I explained and she was like no LOVE you need to be here before 8pm it was 7.10pm we have people in the waiting room and all out the back I said OK no worries we tried sheerness on way threw but was shut at 6.30 and she was like well no love we can't help you need to be here before 8, there was people in the waiting room she was really raising her voice and saying it with such anger I found it very rude, unfortunately I didn't no my sons ear was going to burst secondly don't advertise shuts at 8pm when you turn people away who arrive at 7.10

I think a little bit of extra training is needed big woman brown hair glasses sat on the desk didn't get her name but would suit Karen....