K GT

Purchased pajamas on line, they arrived without the top, after contacting customer service to let them know they said they did not ship the top because it was defective and I should take the pajamas to the Viera store for a refund. I even printed out the custom service chat instructing me to that. The person in charge at Viera store on Sat Jan 8th, 2022 at apx 4:00 pm refused to give me a refund or an exchange. I showed her the customer service instructions that I printed out and the refund slip which I printed out as well, but she still refused to refund or exchange my item. I’m highly disappointed. I’m not going to shop at Loft anymore on line or at the the brick and mortar location.