Local Guides World
Carmen Vázquez
1 reviews on 1 places
THIS IS TERRIBLE!!! PLEASE READ THIS!
I stayed at this hotel with my partner from the 4th to the 5th of January (two days ago) and we had the WORST EXPERIENCE ever. Since I had booked the hotel from Booking, I wrote a comment as a review there yesterday and they DELETED It and won't allow me to write it again, so here I go:
We left our suitcases in the luggage room when we left the hotel. We were having some problems because the lockers don't work very well and one receptionist even helped us with it.
At 8pm we were back at the hotel to get our suitcases and fly back home, but our code to enter the rooms didn't work so we asked another receptionist for help. He told us it was closed after 11pm (IT WAS 8PM!) and that we couldn't get in to get our personal belongings. I told him I could show him our booking and everything, but he told us we could only call a phone number and try to get help. We did, but the phone number wasn't working. We told him we were flying back home, we asked for help, nothing. We finally got our things back because we got help from other guests from the hotel. PLEASE, don't go to this hotel. There are many that are in the same area, same prices, and they do help you. This hotel is not safe, the codes they give you to enter the building and your room might not work and you can be left outside in the middle of the night. The overall review of this hotel is positive and that's why we booked it, but as soon as they DELETED our message from Booking yesterday we started reading the latest reviews and ALL OF THEM SAY HOW TERRIBLE their experience was. Do yourself a favor and don't ever book with Numastays Berlin. We won't make that mistake again.
I stayed at this hotel with my partner from the 4th to the 5th of January (two days ago) and we had the WORST EXPERIENCE ever. Since I had booked the hotel from Booking, I wrote a comment as a review there yesterday and they DELETED It and won't allow me to write it again, so here I go:
We left our suitcases in the luggage room when we left the hotel. We were having some problems because the lockers don't work very well and one receptionist even helped us with it.
At 8pm we were back at the hotel to get our suitcases and fly back home, but our code to enter the rooms didn't work so we asked another receptionist for help. He told us it was closed after 11pm (IT WAS 8PM!) and that we couldn't get in to get our personal belongings. I told him I could show him our booking and everything, but he told us we could only call a phone number and try to get help. We did, but the phone number wasn't working. We told him we were flying back home, we asked for help, nothing. We finally got our things back because we got help from other guests from the hotel. PLEASE, don't go to this hotel. There are many that are in the same area, same prices, and they do help you. This hotel is not safe, the codes they give you to enter the building and your room might not work and you can be left outside in the middle of the night. The overall review of this hotel is positive and that's why we booked it, but as soon as they DELETED our message from Booking yesterday we started reading the latest reviews and ALL OF THEM SAY HOW TERRIBLE their experience was. Do yourself a favor and don't ever book with Numastays Berlin. We won't make that mistake again.