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We encountered numerous problems with the hotel, starting even before our arrival. Our initial reservation was for a double-room apartment with a sea view, intended to accommodate our family of six—two adults and four children. Regrettably, one day prior to our arrival, we were contacted by the hotel's booking department to inform us that the room we had reserved would not be available until Monday, despite our Saturday arrival date. Consequently, we were allocated two separate standard rooms with city view, each furnished with an extra bed, so you can hardly move around the room.
Upon check-in, we were charged for the original, more expensive double-room apartment, which carried a nightly premium of approximately 500 AED (roughly 150 USD) over the two separate rooms we were given. Additionally, we were subsequently notified that the initially reserved room would not be available to us until Wednesday and we have received hotel management warranties that the room will be available on Wednesday or earlier during our check in on the reception desk. On Wednesday we were informed that the booked apartment will not be available for the entire duration of our stay.
Despite our lack of alternatives, we accepted these circumstances and proceeded to split our family between the two separate rooms. The hotel management, however, declined to refund the difference in cost for the eight nights we stayed, amounting to approximately 1200 USD. Following extensive discussions, we were offered three complimentary dinners at the hotel's main dining restaurant, totaling an estimated value of around 250 USD, far short of the amount overcharged.
The staff, while polite, demonstrated a notable lack of assistance throughout the resolution process. Their actions seemed more focused on appearing active rather than achieving meaningful outcomes, leaving us ultimately dissatisfied with our experience.
It is indeed a disconcerting experience when a hotel fails not only to meet the expectations set during the booking process, but also downgrades the amenities provided, without issuing a corresponding refund. Such actions are highly unprofessional and could seriously undermine the trust between the hotel and guest experience. Normally, upgrades are a common practice to enhance customer satisfaction, but downgrading while retaining the original fees is highly irregular and generally considered unacceptable in the hotel and recreation business.
Based on these issues, and the financial disadvantages incurred, I cannot recommend Bahi Ajman Palace Hotel for any bookings, despite being quite a good hotel with pleasant facilities and good quality accommodation.
P. S.: As a person with professional experience in the hotel and recreation industry, I sincerely hope this communication reaches the senior management and owners of the hotel in question. The purpose is to highlight the deeply concerning practices that I have personally experienced. Such actions not only mar the reputation of the hotel but also undermine the trust and reliability that are the cornerstone of this business. I hope the senior management take this seriously and make some changes. By doing so, the hotel can restore its credibility and ensure a far more reliable, and high-quality service for its valued customers in the future.
Respectfully submitted,
Your Dissatisfied Customer
Upon check-in, we were charged for the original, more expensive double-room apartment, which carried a nightly premium of approximately 500 AED (roughly 150 USD) over the two separate rooms we were given. Additionally, we were subsequently notified that the initially reserved room would not be available to us until Wednesday and we have received hotel management warranties that the room will be available on Wednesday or earlier during our check in on the reception desk. On Wednesday we were informed that the booked apartment will not be available for the entire duration of our stay.
Despite our lack of alternatives, we accepted these circumstances and proceeded to split our family between the two separate rooms. The hotel management, however, declined to refund the difference in cost for the eight nights we stayed, amounting to approximately 1200 USD. Following extensive discussions, we were offered three complimentary dinners at the hotel's main dining restaurant, totaling an estimated value of around 250 USD, far short of the amount overcharged.
The staff, while polite, demonstrated a notable lack of assistance throughout the resolution process. Their actions seemed more focused on appearing active rather than achieving meaningful outcomes, leaving us ultimately dissatisfied with our experience.
It is indeed a disconcerting experience when a hotel fails not only to meet the expectations set during the booking process, but also downgrades the amenities provided, without issuing a corresponding refund. Such actions are highly unprofessional and could seriously undermine the trust between the hotel and guest experience. Normally, upgrades are a common practice to enhance customer satisfaction, but downgrading while retaining the original fees is highly irregular and generally considered unacceptable in the hotel and recreation business.
Based on these issues, and the financial disadvantages incurred, I cannot recommend Bahi Ajman Palace Hotel for any bookings, despite being quite a good hotel with pleasant facilities and good quality accommodation.
P. S.: As a person with professional experience in the hotel and recreation industry, I sincerely hope this communication reaches the senior management and owners of the hotel in question. The purpose is to highlight the deeply concerning practices that I have personally experienced. Such actions not only mar the reputation of the hotel but also undermine the trust and reliability that are the cornerstone of this business. I hope the senior management take this seriously and make some changes. By doing so, the hotel can restore its credibility and ensure a far more reliable, and high-quality service for its valued customers in the future.
Respectfully submitted,
Your Dissatisfied Customer
Very nice place. Maybe not very new and requires some maintenance, but what was really good about it was:
a) This place is alcohol free. Patrons are allowed to buy alcohol somewhere else and drink in their rooms, but they must behave, and no alcohol is served anywhere in the hotel.
b) The place is very quiet and is good for the family vacation.
c) Food in the buffet was quite good too and the prices for patrons are lower than for casual visitors.
Despite there was a lot of families with small children, the atmosphere was very quiet and ambient.
a) This place is alcohol free. Patrons are allowed to buy alcohol somewhere else and drink in their rooms, but they must behave, and no alcohol is served anywhere in the hotel.
b) The place is very quiet and is good for the family vacation.
c) Food in the buffet was quite good too and the prices for patrons are lower than for casual visitors.
Despite there was a lot of families with small children, the atmosphere was very quiet and ambient.
Was amazing service and food! Definitely gonna be one of my fav spots for breakfast and lunch!
Also it well designed and surrounded by bicycles that make atmosphere very cool and chelö
Also it well designed and surrounded by bicycles that make atmosphere very cool and chelö
I recently had the pleasure of staying at Bahi Ajman Hotel, and I must say, it was a delightful experience from start to finish.
First and foremost, cleanliness is a top priority for me, and I was thrilled to find that the hotel exceeded my expectations in this regard. The rooms, common areas, and facilities were all impeccably clean and well-maintained. It's clear that the hotel staff takes pride in upholding high hygiene standards.
The service at Bahi Ajman Hotel was truly commendable. The staff members were not only attentive but also genuinely friendly and accommodating. They went out of their way to ensure that my stay was comfortable and enjoyable. Whether I had questions about the hotel amenities or needed recommendations for local attractions, they were always eager to assist.
The ambiance of the hotel is another highlight. The interior design is tasteful and modern, creating a warm and inviting atmosphere. Whether I was lounging in the lobby or dining in the restaurant, I felt a sense of relaxation and sophistication.
Location-wise, Bahi Ajman Hotel is a winner. Its convenient proximity to key attractions and the beach made exploring Ajman a breeze. It's an ideal base for both leisure and business travelers.
In conclusion, my stay at Bahi Ajman Hotel left me thoroughly impressed. From the cleanliness to the service, the ambiance to the location, it ticks all the boxes for a memorable hotel experience. I highly recommend Bahi Ajman Hotel to anyone visiting this beautiful region.
First and foremost, cleanliness is a top priority for me, and I was thrilled to find that the hotel exceeded my expectations in this regard. The rooms, common areas, and facilities were all impeccably clean and well-maintained. It's clear that the hotel staff takes pride in upholding high hygiene standards.
The service at Bahi Ajman Hotel was truly commendable. The staff members were not only attentive but also genuinely friendly and accommodating. They went out of their way to ensure that my stay was comfortable and enjoyable. Whether I had questions about the hotel amenities or needed recommendations for local attractions, they were always eager to assist.
The ambiance of the hotel is another highlight. The interior design is tasteful and modern, creating a warm and inviting atmosphere. Whether I was lounging in the lobby or dining in the restaurant, I felt a sense of relaxation and sophistication.
Location-wise, Bahi Ajman Hotel is a winner. Its convenient proximity to key attractions and the beach made exploring Ajman a breeze. It's an ideal base for both leisure and business travelers.
In conclusion, my stay at Bahi Ajman Hotel left me thoroughly impressed. From the cleanliness to the service, the ambiance to the location, it ticks all the boxes for a memorable hotel experience. I highly recommend Bahi Ajman Hotel to anyone visiting this beautiful region.
The restaurant in Bahi Ajman hotels corresponds to the restaurant, delicious and varied food. Polite staff. Special thanks to Mohamed. We were with a child and he helped in every way with the placement in the restaurant, was very polite and friendly. Thank you very much for your hospitality. I can recommend this hotel.
The chef really takes care of the preparation and presentation of the food. An incredibly positive first time experience. We had the shroom burger, the chicken tikka and the fish tacos.
I had my wedding on the past 11th of August 2023
It is the best place to hold events and conferences.
The halls they have are very beautiful and they are very detailed, organized and are very professional..
The staff at the hotel are very friendly and calm.
The view is absolutely amazing.
The place is very clean and very comfortable.
My wife and I enjoyed staying with them for a period of one day.
We will return again in the near future.
It is the best place to hold events and conferences.
The halls they have are very beautiful and they are very detailed, organized and are very professional..
The staff at the hotel are very friendly and calm.
The view is absolutely amazing.
The place is very clean and very comfortable.
My wife and I enjoyed staying with them for a period of one day.
We will return again in the near future.
Title: An Unforgettable Luxury Experience: A 10-Star Escape at Bahi Ajman Palace Hotel
Rating: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Review:
My recent stay at Bahi Ajman Palace Hotel was an absolute dream come true thanks to the efforts of the Front Office Manager (Mr. Ahmed Hashem). From the moment I arrived, I was greeted with impeccable service and treated like royalty throughout my entire stay. This luxurious hotel surpassed all of my expectations and left me with unforgettable memories.
Upon entering the hotel, I was struck by its stunning architecture and elegant decor. The lobby exuded an air of sophistication, setting the tone for the remarkable experience that awaited me. The check-in process was swift and efficient, and the staff (Mr. Muhammad) went above and beyond to ensure I felt welcomed and valued as a guest.
My room was nothing short of breathtaking. The attention to detail in the interior design was evident, from the plush bedding to the tasteful artwork adorning the walls. The room was spacious, exquisitely furnished, and featured state-of-the-art amenities that catered to my every need. The luxurious bathroom was a sanctuary in itself, with a deep soaking tub and a rain shower that provided the perfect respite after a long day of exploration.
The culinary experience at Arabesque was a gastronomic journey like no other. The hotel boasts an impressive selection of restaurants, each offering a diverse range of cuisines prepared by amazing chefs.
In conclusion, my stay at Bahi Ajman Palace Hotel was an extraordinary experience that exceeded all my expectations. The impeccable service, luxurious accommodations, delectable dining, top-notch facilities, and prime location made it the perfect choice for a truly memorable stay. I cannot recommend Bahi Hotel highly enough, and I eagerly look forward to returning for third time incredible stay in the near future.
Rating: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Review:
My recent stay at Bahi Ajman Palace Hotel was an absolute dream come true thanks to the efforts of the Front Office Manager (Mr. Ahmed Hashem). From the moment I arrived, I was greeted with impeccable service and treated like royalty throughout my entire stay. This luxurious hotel surpassed all of my expectations and left me with unforgettable memories.
Upon entering the hotel, I was struck by its stunning architecture and elegant decor. The lobby exuded an air of sophistication, setting the tone for the remarkable experience that awaited me. The check-in process was swift and efficient, and the staff (Mr. Muhammad) went above and beyond to ensure I felt welcomed and valued as a guest.
My room was nothing short of breathtaking. The attention to detail in the interior design was evident, from the plush bedding to the tasteful artwork adorning the walls. The room was spacious, exquisitely furnished, and featured state-of-the-art amenities that catered to my every need. The luxurious bathroom was a sanctuary in itself, with a deep soaking tub and a rain shower that provided the perfect respite after a long day of exploration.
The culinary experience at Arabesque was a gastronomic journey like no other. The hotel boasts an impressive selection of restaurants, each offering a diverse range of cuisines prepared by amazing chefs.
In conclusion, my stay at Bahi Ajman Palace Hotel was an extraordinary experience that exceeded all my expectations. The impeccable service, luxurious accommodations, delectable dining, top-notch facilities, and prime location made it the perfect choice for a truly memorable stay. I cannot recommend Bahi Hotel highly enough, and I eagerly look forward to returning for third time incredible stay in the near future.
I would’ve given this place 10/5 actually if it were for the food alone! Seriously SO delicious and freshly cooked. Thanks Chefs :)
However my star drop is for 2 reasons mainly..
1- the cup i was served my coffee in was soooo unappealing to the eye.. coffee itself was great though
2- internet wasnt working for almost 2-3 hours, which was a big deal because i had gone there for work. They werent able to do anything about it so i ended up leaving.
I would usually give a much lower rating for such an incident, but i’m impressed by the food quality so i’m going for 4 stars this time around :)
However my star drop is for 2 reasons mainly..
1- the cup i was served my coffee in was soooo unappealing to the eye.. coffee itself was great though
2- internet wasnt working for almost 2-3 hours, which was a big deal because i had gone there for work. They werent able to do anything about it so i ended up leaving.
I would usually give a much lower rating for such an incident, but i’m impressed by the food quality so i’m going for 4 stars this time around :)
Great food and awesome staff. Pet friendly. Only bummer is that it is right next to the auto dome and so we struggled to find parking and it was super loud while we were eating.
I've come to the Jumeirah branch 4 times now; and each time I'm pleasantly surprised by the great food and fab customer service! There are plenty of options on the menu - all very reasonably priced and healthy (paleo). Many of the items are keto-friendly as well. I highly recommend it for a breakfast, brunch, lunch or quick coffee!
We visit the Cycle Bistro monthly, and it has been great since our first visit.
We enjoy the great taste of food they offer, and the selection of their healthy post-workout juices/smoothies.
The service is always good, and the food is made from high quality ingredients, so you won't be disappointed.
It's our to-go place whenever we need to have quality food. The prices are slightly on the higher end, but the entire experience is worth it.
We enjoy the great taste of food they offer, and the selection of their healthy post-workout juices/smoothies.
The service is always good, and the food is made from high quality ingredients, so you won't be disappointed.
It's our to-go place whenever we need to have quality food. The prices are slightly on the higher end, but the entire experience is worth it.
It’s our first time here, my husband and I were looking for a place which we haven’t tried yet. We are pleasantly surprised with the great atmosphere, friendly yet professional staff and the food was fantastic and reasonably priced. We will definitely visit again.
I love this place! The cycle bistro serves a wide range of creative paleo menu, completely free of gluten and lactose and I had a hard time to choose only one. The staff is very friendly and atmosphere is relaxed and casual. They also have a designated parking area which is another plus point. Highly recommended if you're looking for a casual neighborhood eatery for quality breakfast and more!