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Reviews

Had a toilet replaced, as well as replacing the main stack in the basement which was very old, cracked and leaking. The pipes to the toilet, bathtub and sink were poorly set up as well. Eric and Nick did all of this work efficiently and effectively. Both of these men were courteous, friendly and respectful. They did the work, removed all the old pipes and toilet, and cleaned up the area. I am very pleased and feel much more secure about the safety of the plumbing now. Good work, Eric and Nick!
Stephen Inkpen
at 2024 Jul 07
Stephen Inkpen
at 2024 Jul 07
Responded on Canada Day!!! That tells you how they value customers. Booked us the very next morning. We had the absolute pleasure of meeting Sebastian. He was fantastic. It was a very difficult clog, he worked so diligently & patiently. Very pleased with his work ethic. Fixed our issue, provided ideas on resolving a bigger issue, cleaned up, and patiently answered all of my wife’s questions. Thank you Sebastian!
Awesome experience ! Fixed two leaky drains in under 2 hours and gave us a quote to replace our tub. Very quick and friendly service. Highly recommend!
This is the third time we have had Eric into our home for plumbing services. He is always friendly and professional. He was running late and called to let us know. We are very happy with the service 😊
Beth Marshall
at 2024 Jun 13
Beth Marshall
at 2024 Jun 13
Outstanding service and communication. I was a new client and your business was recommended to me. Sebastian was thorough and efficient. He diagnosed and solved the problems I was having and dealt with them immediately. He cleaned up after himself too- so much so that you would never have known that anyone had been there- except my shower now worked. Thank you Irish Plumber! I will happily recommend your services and avail of them myself in the future!
Cathy
at 2024 Jun 10
Cathy
at 2024 Jun 10
Highly recommended Environmental Plumbing/John the Plumber, Krista was able to set up a same day appointment. Lance arrived on time, professional, personable and knowledgeable. He explained what he was doing and offered solutions and alternatives. Lance answered all my questions with clear information. In spite of secondary issues that came up, he completed the job in a timely manner. This is the third time I have had such excellent service, I will call on these folks with any plumbing issue.
Honestly, Lance did the best work for my house plumbing. Very professional, organized & efficient. Will recommend to others with full trust! Won’t be seeing him in a long time!
I have used environmental plumbing for some plumbing work in my home. I would highly recommend Lance as he is knowledgeable, patient and understanding to our questions and concerns. They did a wonderful job and we are happy with the final results!
Excellent service. Pat was extremely knowledgeable, professional, and kept me informed every step of the way. Also really appreciated the quick turnaround time on the project and the effort to stay within budget. Highly recommend!
Cynthia Wood
at 2024 May 26
Cynthia Wood
at 2024 May 26
Highly recommend. Service desk listened to my needs carefully and although they were booked, took initiative to ask the owner if he can help me. They then offered a next-day service! for sink, faucet, dishwasher, & fridge hookup. They beat the price of the competitor. Mike worked the whole day and upon my inspection, he explained everything to me and how to maintain and test it once I got electrical hooked up to the dishwasher. He even cleaned up afterwards! He was also friendly and complemented my interior designs. Class act. Thanks so much!!
Sebastien from The Irish plumber was absolutely awesome. Provided clear options and lots of education. Highly professional and went through the different job quotes clearly before undertaking the work. Really efficient and lovely demeanour. Highly recommended. Got The Irish plumber on recommendation and was really happy with service.
This is the second time we've hired this company for plumbing work. Both times they were able to come out on short notice, get the job done quickly and to a high standard, and acted very professionally while here. We would definitely hire again and recommend to others. This time, Miguel was clearly training someone while doing the work as well and I was very impressed with the level of professionalism and insistence on them both doing the best quality work while teaching his coworker.
Brian Gorman
at 2024 Apr 24
Brian Gorman
at 2024 Apr 24
I recently had the pleasure of hiring the Irish Plumber for some plumbing work. Let me share the excellent experience I had:
My call for help was answered promptly by the owner . After I explained that my problem was at the water meter he proposed a solution that didn't involve the expense of having the city turn the water off.
Service: they arrived on time, calling ten minutes in advance to advise me.
Efficient Repairs: Sebastian the licensed plumber who installed a new ball valve, was well prepared and knew what he was doing. His work, especially the soldering, was top-notch.
Fair Pricing: Sebastian gave me a quote when he arrived. I considered it to be very reasonable and appreciated his up-front transparency.
Polite and Helpful: Sebastian was polite, answered all my questions and made sure that he left the work area clean.
This was my first call to the Irish Plumber, but they will be my go-to in the future, with a special request for Sebastian.
Katy D
at 2024 Apr 09
Katy D
at 2024 Apr 09
The Irish Plumber has gone above and beyond my expectations. I have had to call them twice for major emergency plumbing work, and both times they were quick, responsive, and thorough in their job. They kept me informed about all the work they were doing, answered my questions patiently, and were respectful of my needs - hooking up the shower first after replacing all the above-ground drainage so I could have a much-needed shower. I would not hesitate to recommend them for work that you need done.
My first experience with this Company was in 2022 when they unclogged a bath tub drain and installed a new faucet for my bathroom sink. The service response was timely, Gary was friendly, knowledgeable, efficient and clean! In 2023, I relied on this Company again to uninstall and then reinstall the water line when I replaced the refrigerator and, again, it was a very positive, similar experience! Most recently, I again contacted this Company to address a drainage issue and was pleased with the continuity of timeliness, professionalism, effort and cleanliness that Eric displayed. This Company has provided the best consistent quality of service of any plumbing company that I have used in 34 years living in Ottawa!
Shadai O
at 2024 Mar 12
Shadai O
at 2024 Mar 12
Environmental Plumbing did a great job ensuring customer satisfaction. Our plumber Miguel arrived on time, was professional and courteous, and provided a very reasonable quote for our sink/ faucet plumbing install. The install was completed in a very timely, clean, and quiet manner. No leaks, no stress, and the work looks great! He even went above and beyond to explain the functionality of the setup parts and included a de-clogging port as a bonus. We were very impressed and are happy to continue business with Environmental Plumbing in the future.
Matt Prince
at 2024 Feb 14
Matt Prince
at 2024 Feb 14
I have had three positive visits from John the Plumber in the past few months. I had the pleasure of having Cameron help me install new faucets and plumbing in my bathroom and kitchen. Cameron was very courteous and knowledgeable, explained everything he was doing, and performed quality work. When my condo corporation's plumber came in at the same time, he began insulting Cameron for no reason, but Cameron kept his cool and maintained his professionalism in the face of another plumber who was acting extremely unprofessionally. I was very impressed. Later on when my kitchen drain backed up, I called John the Plumber again, and Geoff and Jordan came and resolved the problem quickly and professionally. Great job guys!
Céline Perrier
at 2024 Feb 13
Céline Perrier
at 2024 Feb 13
Wish there were more stars.

I can't say enough about this company. When we needed them, they went above and beyond any company I've ever dealt with.

I have so many praises for Debbie. She took care of our needs like it was her own. She kept on top of every detail so that the replacement of our water tank went so smoothly and hassle free.

Dealt a little with John, the owner. He's a man with integrity and know-how.

I would recommend this company without hesitation.

Thank you for the amazing service
Jane
at 2024 Feb 08
Jane
at 2024 Feb 08
Thank you so much for your wonderful service today Darius!

He came to install a new faucet and replace the piping. His expertise was phenomenal! He was very courteous and patiently explained what needed to be done. Although it looked like a very complicated job to me, he finished installing my new faucet and piping in record time - a very diligent fellow with the biggest and friendliest of smiles! I highly recommend his work. In fact, I hope to have him replace my kitchen faucet in the near future. John the Plumber's customer service is second to none, and I wouldn't hesitate to recommend this company to anyone, especially in an emergency like mine. Thanks again, Darius and John the Plumber for a job well done!
Jeff Chang
at 2024 Feb 05
Jeff Chang
at 2024 Feb 05
Dawson and your dispatch team were very helpful. The customer service was excellent.

I was diligently notified regarding the appointment window.

My entire transaction with Dawson and your team was presentable, professional, friendly, and courteous!

My two plumbing problems were fixed effectively. I'm very happy with the results.

Dawson reviewed pricing with me before starting.

I would happily recommend Dawson and John the Plumber to my friends and neighbors.
Xuejie Qin
at 2023 Dec 29
Xuejie Qin
at 2023 Dec 29
I hope my review can help you make decisions. Photos of the work by John The Plumber are attached for your reference. It was a disaster for us to hire this company.

We had contracted the company to do plumbing job of 3 new laundry rooms. Their initial work failed at the City's inspection. The plumber from the company didn't know Ontario Building Codes well enough to pass the city’s inspection.

They came back to fix the problems but caused significant damage to my property. During the work, they made unprofessional cuttings, not just carelessly cutting drywalls and wood frames, but also cutting live electrical wire, the electrical cable the connects the furnace to the thermostat, and air duct.

When I mentioned those issues to them, they argued back to me that those issues were unavoidable. From my understanding, they were basically arguing that it was impossible for them not to cut off live electrical wires, etc.

The cutting of live electrical cable has affected the electricity in the basement and in the mechanical room. The cutting of the furnace cable to the thermostat caused the furnace to stop working. The ruthless cutting of drywall will cause hefty costs to repair them.

The tenants complained the next morning that there was no heating supply for their unit, and they were left in the cold overnight right in the middle of winter. The tenants asked me to find a hotel for them. I hired a HVAC contractor to exam the issue and found the cause was due to the cutting of the thermostat cable.

My GC (general contractor) had them drain a clogged floor drain, they tried and told my GC that they must trench the floor to locate the clogging and replace the sewer pipe. The cost is close to 3K. They just want to rip you off.

I didn't go with it. Later, I used a vacuum to suck the clogging staff out of the sewer pipe, then the sewer pipe drained well. How couldn’t a licensed plumber fix the problem, while a homeowner can easily fix the problem?

There are some other issues of the contractor: careless testing caused damage to tenants’ personal items; debris and sand were washed into the sink of the laundry room, which may cause blockage in the sewer pipe in the future; displaced fire distinguisher displaced by the plumber, wasn’t replaced back to its original location; wires and cables in the mechanical room displaced by the plumber, weren’t replaced back to their original locations; damage to floor vent cover.
Mary Compton
at 2023 Dec 27
Mary Compton
at 2023 Dec 27
John the Plumber is THE BEST. We recently experienced several serious issues with a new home that required emergency services. Sarah, the initial point of contact, was not only kind but also remarkably efficient. Her prompt response set the tone for the entire experience. She ensured that our urgent situation was addressed promptly. Dawson and his crew were absolute lifesavers. Their prompt arrival and immediate action helped alleviate the emergency. Their friendly demeanor and dedication to resolving the issues were commendable. They not only fixed the problem but also took the time to explain the situation and guide us on filing a claim with the City. Lance is an angel and a standout member of the team, who deserves special recognition. His professionalism, understanding of our situation, and high level of competence were truly impressive. He went above and beyond to ensure that everything was not only fixed but also that we were informed and comfortable throughout the process. We are immensely thankful for the outstanding service provided by each member of John the Plumber's team. In times of emergency, having a reliable and skilled team makes all the difference. We wholeheartedly endorse John the Plumber and will not hesitate to call upon their services again if needed.
Mike Hrycak
at 2023 Dec 15
Mike Hrycak
at 2023 Dec 15
Fantastic service!! Tomas and Leandro were friendly, professional and did an outstanding job installing a sink and faucet into a outdated and somewhat dilapidated kitchen counter space. They even upgraded the pipe system under the sink to make it very user-friendly.

Very affordable as well; I highly recommend John the Plumber, especially these two great technicians.
Exceptional service! We had Thomas come to do a quote and the repairs were done same day!. Professional and knowledgeable. Fantastic customer service also. Pricing was fair too. HIGHLY recommend ☝️ (before and after pictures of one job completed)
Everything went well from booking to installation. Cameron was personable and professional. His expertise and efficiency were most appreciated. The dishwasher works perfectly and I am very pleased with the result. I will recommend his services in the future.
Trench Excavating did a fantastic job on our home project! They were very professional and did an awesome job on the clean up. Would highly recommend them to anyone.
After purchasing a home with no running water, myself and my wife decided to install a cistern unit to collect rain water and we we were referred to Trench X- Mini Excavation by our neighbors who praised Pat's handiwork. Pat showed up promptly on-site, and did an excellent job. Our cistern was installed and supplements our home water supply fabulously. I highly recommend Trench X Mini Excavation!
In the service industry, a good company becomes a great company when they go beyond what is expected from them, or what is considered normal. A great company delivering quality service deserves a five-star review.
A fantastic job done by the lads for a very reasonable price. Service was great from start to finish. Keep up the good work!!
Trench X delivers excellent service, good people and great prices.Very professional. They helped us plan our perimeter drain and handled the entire job. I definitely recommend them!
I needed a trench dug around the front of my property in preparation for an electrical upgrade. It was a difficult job as there is a gas line (undisclosed location) close to where the digging needed to be done. Pat did an amazing job looking at all options and deciding on the safest route - manually digging sensitive areas rather than using the excavator. This required thoughtful engineering and an experts eye at mapping out the dig. He explained everything as he went along and even removed a large prickly shrub for me! Amazing job done, prompt and professional services at a very reasonable price!
Thank you TrenchX!
R M
at 2022 Jul 16
R M
at 2022 Jul 16
Great service! Very professional. Did very accurate job around trees and communications. I was very pleased with price too.