Best Courier services in United Kingdom

I don’t know about the company but their couriers are just ridicules. Waited the whole day for parcel to be collected. Rang their office to confirm courier is coming. Was told he will come before 5, then at 5 I rang them again and they said that couriers work until 6. Rang them at 5:40 and no one picked up the phone. Kept ringing every 2-3 minutes until 18:00 and no answer. I don’t know who to blame. They refuse to give the drivers number as per GDPR , which is bullshit if you’re wasting your whole day waiting like a dog for the courier to come!!! Raging isn’t a word.

Based on my experience this weekend, I seriously advise any business considering using City Air Express for international shipping to find another service provider.

Operations and Customer Services offer lip service, but very little in the form of actual solutions other than to tell you they are a ‘reputable company in Northern Ireland’, whilst time sensitive delivery dates are missed internationally.

I appreciate the feedback that City Air Express considers itself a ‘reputable company in Northern Ireland’, but in my experience, reputation is earned, not self-proclaimed.

City Air Express demonstrated a complete lack of understanding into its own logistics chain and chokepoints when accepting a 4-working day shipment that it proved incapable of fulfilling.

I was made aware on Saturday, 2-days after the shipment was scheduled to have been delivered, that it was still not even in the country it was destined for and that it would be potentially Monday or Tuesday before it might arrive.

At this stage and with the experience I’ve had, I would not trust City Air Express to deliver a takeaway, let alone a commercial shipment. City Air Express has demonstrated to me that it is a liability to work with.

I needed an affordable solution to get about 100kg of books from Derry to Belfast without a car, probably the best experience with any shipping company I've had here, collection and delivery were on time and made my life so much easier. Thank you!

I have used Cityair Express on a number of occasions, always found them to be very punctual, always updated information regarding delivery. Items always delivered with care and very friendly drivers. I will continue to use these guys. Thanks again!

Just wanted to leave a review for our delivery driver Kane. He comes in every day with such a positive attitude and a big smile. He's the most friendly delivery driver, everyone should take a leaf out of his book!

Fantastic service. On a recent trip from Belfast to Dublin a medical bag had been left at the hotel and we couldn't return to get it, contacted Curtis at City Air and within a few hours the bag had been picked up and delivered to the customers house. Fantastic service.

The usual high standard from Cityair Express. Kept informed every step of the way, from initial ordering through to delivery. Every driver I have met has been both professional, and friendly, and items have always arrived safely, and on time.Thank you cityair

Jet powered delivery.

Amazing service ! From our notification in the AM, collection the same day in the PM, sorting and delivery from RoI to Oxfordshire UK, all within an 18 hr period. Huge well done due to Curtis and the entire team for a seamless transfer of vital cleanroom equipment.

I suppose when you’re good, you are good !

Regards from the team at Ardmac !

good service and communication is spot on. Ivan who works in the business is very easy to speak with via email or on the phone. a good courier service overall

been using this company for years always reliable and dependable. and always good value for money. I am sure with the global pandemic going on things are delayed but please don't let that stop anyone from using this company.

Waiting on a parcel ....its 15th May 2020....
Falcon has had my parcel since 27th April 2020...on 3 day express delivery and I still don't have it.