Best Real estate agents in United Kingdom

Well Warren & Stuart you did it again. This is the 3rd house over the years you have sold for us & every time it is seamless & easy. You always keep us fully informed on progress & are a pleasure to deal with. Keep doing what you do it is an inspiration to get excellent customer service at great a great price. Others could learn a thing or two from you both
Thanks again

We would highly recommend Warrens! This is the second time we have used the service and have been delighted. Warren and Stuart are so professional, knowledgable and are always on hand for advice and support. The rest of the team have been really helpful too. A wonderful estate agents.

This is the second time I have used Warren's, this time to sell my Mum's home.
The Team at Warren's are truly unique in the Estate agency world.
First of all they are humans who listen to your story and apply there knowledge and skills according to your needs.
Secondly they are good communicators with all parties and exceeded all expectations when negotiating with other buyers and sellers down the chain.
Thirdly they were professional, full of honesty and respect, they know their stuff and they don't patronise. Communication was always flowing and they were never far away in providing updates and feedback.
Fourth - they sold the house, they did what they said they would do.
My advice, Don't waste your time with the big chains, go to Warren's and get the conversation started, talk to the ream who know the market and respond to it effectively.
Even more so, they are really nice, good people to have around in what could be a really stressful situations. I quite miss them now !!

Warrens have helped us to both buy and then 5 years later, sell our first home in Edgeley. It speaks volumes that we went back to them to sell the property. This is because they provide excellent advice, are honest and great to get along with. They know the Stockport area really well and truly deliver a personal service. We’d highly recommend Warren, Stuart and the team.

Warren and Stuart did a very good job of quickly selling my late mothers bungalow. They were always just a phone call away when issues arose, nothing was ever a problem for them and our calls were always returned. They made a very difficult time easier to cope with by dealing with every aspect of the sale. Every member of their team were always extremely helpful & courteous. We would definitely recommend them without the slightest hesitation and shall definitely be advising our family & friends to use them.

Agent who came to see myself (Paul) was lovely and helpful. Very sensitive to the situation with the property, did extensive research prior to the appointment, took the time to go over everything in detail and listen to any points I had to make. Best agent I've seen

First class service, excellent communication so friendly and approachable. The sale of the property was made easy due to this company, I would certainly use them again. Warren and Stuart were so helpful and knowledgeable I would highly recommend them cannot fault them at all, nothing was too much trouble.

I wanted to share my experience with anyone seeking exceptional letting agents who prioritise their clients' needs. Warren and Wendy, in particular, were outstanding. They took the time to thoroughly understand my preferences and concerns before suggesting viewings. Their responsiveness and attention to detail were remarkable, providing feedback every step of the way. I'm truly grateful for their dedication and professionalism. Best wishes to the entire team.

Marion

It was a very unprofessional experience because of many aspects. 1) The agent who was supposed to help me arrange viewing appointments is very unresponsive. I rarely get a reply on the same day. Apartments get let agreed before the agent reply to me. 2) When the agent sent me suggestions they were all one bedroom apartments although I clarified that I want two 3) When I found an apartment on Zoopla that I liked, I sent it to the agent and they told me to provide the address as they can't open links. 4) When we arranged a viewing, I took a half day off and went there. I discovered that the address sent to me in the confirmation is different from the one I wanted to view. I called them ane they told me it's fine as that's what is their on the system but the agent will show me others. 5) I was told to wait for the agent in front of a restaurant. I arrived before the agent and after a while I got a call asking where am I because the agent has been waiting for me. It seems that I was supposed to be looking for them and not the other way around. 6) Then the agent was about to take me to view one bedroom apartments although all my emails were about two bedrooms and although the one I booked is two bedrooms. The agent then told me that this will have to be tomorrow not today.

Cauldwells have been managing our 2-bedroom house continually for the last 17 years and we are extremely happy with their level of service.
Susie Brown our property manager is 2nd best to no one, she is a quick communicator and shows a very high standard of professionalism. Susie is always helpful and friendly and we are always impressed with the quality of tradesmen she organizes for repairs and maintenance.
Thanks Susie you are greatly appreciated.

We were very pleased with the experience we’ve had with Cauldwell and with the support given in finding our new home. Everyone was very helpful, especially Krisztina , who was very nice and kept us updated every step of the way. Thank you!

I had the pleasure of interacting with Krisztina from Cauldwell Property Services in Milton Keynes, who proved to be an exceptionally helpful and accommodating individual. Her readiness to assist at every turn was noteworthy, and I would highly recommend her services to anyone in need of guidance in this field.

It is important to mention, however, that my experiences with other staff members at Cauldwell Property Services varied significantly. This suggests that the quality of service can depend greatly on the individual representative. Despite these variations, Krisztina's outstanding support remains a highlight of my experience.

I must express how pleased I am with my experience at Cauldwell. Dino and Grace have been exceptionally helpful, promptly addressing our inquiries and providing swift responses. My interactions with the entire team have been smooth and satisfying. I highly recommend Cauldwell to anyone seeking excellent service. Thank you to everyone involved.

We rented with Cauldwell and the management team has been amazing. They came for regular inspections and also acted promptly to any issues we had. They got the issues sorted and things repaired very quickly when reported. Special shout out to Jas for her tireless support :)

Had a great experience with Paul and the team. The sale was emotional for me and was met with a few obstacles but Connell’s made sure I was reassured at every step of the way. I would definitely recommend them and I’m 100% happy that I chose them.

Great service provided by the Cauldwell Team in helping us let out my property. We were kept informed at every stage of the process. Especially, thank you to Krisztina; she was so organized in all paperwork and provided consistently prompt responses.
We would recommend Cauldwell Agency to anyone in need of property letting services.

Great experience renting with Cauldwell Property Services.

Everything went smoothly from the first call to arrange a viewing to the day of moving in.

I would like to mention Dino who helped me with the property search and suggested ones that met my criteria, and also set up the viewings on dates that suits me. I would like to also mention Krisztina who handled the paperwork side very well.

Overall great experience.

I recently had the pleasure of working with Warren and his team for the sale of my house, and I cannot express my gratitude enough for the outstanding service they provided.

From the initial consultation to the final closing, Warren's professionalism and attention to detail stood out. The entire process was not only seamless but also stress-free, thanks to his unwavering commitment to achieving the best outcome for his clients.

Warren's expertise in marketing, negotiation, and overall knowledge of the real estate market were evident throughout. The effective strategies employed ensured a successful sale, and I am beyond delighted with the results.

Working with Warren was a pleasure, and I highly recommend his services. If you are looking for a reliable and results-driven real estate agent, Warren and his team set the standard high.

Thank you, Warren, for a five-star experience!

Connells has been constantly helpful and professional in the sale of my property which is in the process of being completed. It has always been possible to speak to someone either by phone or in person about any questions I might have and I was pleased with the number of viewings they managed to secure. In particular, Paul has always been available to talk to and answer queries and I felt involved in the process. Although my final sale price was lower than I had hoped, the fact that so many viewed the property meant that Connells had marketed it successfully and as the market is undoubtedly tricky at the moment, I was pleased to have sold when I did. I would definitely recommend them if seeking an estate agent in this area.

Absolutely useless. Took them 10 days to get our property online after signing the contract even though they knew we were in a rush to sell as we’d found somewhere we wanted to buy (our offer was accepted on the condition that we could find a buyer within 2 weeks). We then lost out on that property as it took them too long to get our property on the market. On valuation they assured us the house is worth £325,000 & it’s likely we’d end up in a bidding war & get more than that. After 2 weeks of the house being on the market they advised to drop the price down to below £300,000! We then realised that we’d signed into a 6 MONTH sole agency agreement which they did not explain or mention when signing up. They also used to just show up for viewings without letting us know that anything was booked in. They also never answer the phone & are impossible to get hold of which resulted on us loosing out on a SECOND property that we wanted to purchase as that agent couldn’t get hold of Connells to confirm our situation so they therefore couldn’t put our offer forward so we lost out. In the end I had to get in touch with the area manager to release us from the contract as it was just one thing after another. Never again!

After viewing the place I asked him for agreement and he disappeared like he never existed.he ghosted ever since i ask about the agreement,I called the office nbr upon answering they say we cnt help u,call the agent and they hang up all the time (Disappointed)

Absolute bizarre treatment, really unprofessional people. They agree in a deal then they ghost without telling us what's the problem. Neither their agents help nor the office. The hook you up then all you do is keep calling them but they won't answer. Even when they pick they bloody hang the phone. If you wanna waste time these are the right people.

Best apartment complex in Liverpool. Great management team, maintenance is done promptly and property is kept clean. Highlight is the double basement car park with ample spaces for guest cars as well. Loved our stay.

LSK London Property are unique in delivering top quality service to their clients. Buying or Selling Property through LSK is a smooth process from start to completion. Lashmi, has a local knowledge, a property expert and provide professional service .

All LSK landlords are very professional and excellent at communicating with tenants.

I will recommend LSK , a great service provided by the
good Estate Agent .

Our buyer’s position (which Connells knew about from the start, but didn’t tell us) meant that there were significant delays, and it would have helped us a LOT had they explained it to us at the start. Furthermore, there was virtually no sales progression from Connells until we started piling the pressure on. All in all, it was an extremely stressful sale that took a long time (almost seven months in total from the date of us accepting the offer, despite there being no chain at either end), due in part to Connells not giving us all the relevant information, and to them being very relaxed when it came to progressing the sale. We did get it done though, finally. Would have given Connells one star, but have upped it to three stars as they did pull out the stops at the end and started being more helpful and communicative, which we appreciated. I certainly wouldn’t use them again though.

Massive thanks to Connells for helping us to buy our first home. We didn't have a clue where to start when it came to buying a house, but Kim Law explained everything in such detail that it simply made the whole process so easy and quick, she was great with communication and kept us informed about everything along the way!
Definitely Would recommend.
thanks again!

Save yourself any additional stress in what is an already stressful situation- moving house and chose any agent other than Connells Westbury on Trym.
After a bad experience in 2010 (lack of communication, false information, delays in the chain etc) I was very reluctant to use this agency again for a move in 2022 however Jo came out and valued our property and was very likeable so against my better judgment we decided to instruct the branch.
Initially all was ok but very clearly again we experienced the same issues as before in terms of lack of communication, having to chase for updates, the manager Ian was very dismissive and mainly focused on how short staffed the branch was so nothing was his fault. The chain was on the verge of breaking several times and in the end it was the fact that 3 parties in the chain communicated with each other and gave up with Connells was the only reason the sale completed.
I would add in 2014 we sold with another local agent and had a far more positive experience.
All the negative reviews about lack of communication and dismissive attitude and poor customer service are sadly spot on so this agency is best avoided if you want to minimize any additional stress related to a house move

Lashmi is a pleasure to work with.
Very professional, but with a soft approach. She immediately understood what we needed to find. And she got it. She promised the property will be refurbished on tome for us to move in. And it was.

When it comes to it, i hope she oversees our next move too!

Could not recommend higher.
Mat

If your looking for excellent hassle free rental management, then this is the place to contact.

They charge a standard fee of £180 cleaning at the end of tenancy, no matter how clean your apartment is and they do not state this in the contract, they just take it from your deposit. Think I'm being dramatic? They charged us £180 to clean a 2 bedroom apartment, that 6 people had just spent 3 days cleaning. If you are thinking of moving here, don't and if you are going to move out, don't waste your time cleaning it, they'll just charge you anyway

Contrary to all the positive reviews on here, my elderly parents experience was anything but positive from start to finish. There were 2 cash buyers and 1 first time buyer with a mortgage in place in this simple chain but due to the total incompetence of the solicitors Connells recommended they use, the whole saga took nearly 5 months to complete. Connells response to all parties was that it was no fault of theirs and that they washed their hands of the whole situation. I would suggest that you use your own solicitors if you decided to buy or sell with them. Also Connells you should look for the definition of customer service because your staff definitely do not display any of the attributes you would associate with this. Lastly I would suggest that you investigate your relationship with Talbots solicitors as the service they provide to your customers is appalling. This is not a review of sour grapes but an account of our experience. If I ever chose to move house the Connells would be the last estate agency I would use

LSK is a great estate agent, delivering great service, value for money & none Complicated Figari.
I will definitely be recommending LSK to my Landlord friends.

Lashmi has been very helpful and accommodating. She was very professional and made sure everything we need as tenants were in place. Great job LSK!

Lashmi was very helpful in giving us the full information and advice on our move. She is very accommodating to her client's needs and schedules. Very professional and well mannered. Responds promptly when contacted.
LSK London Property Estate Agents has been a very big help to us. 5 stars all the way!

LSK is a professional organisation that I have used to manage my property for over 10 years. They provide excellent advice and unlike so many other companies, have a personal touch that makes the relationship between landlord and tenant very positive.

When things go wrong and action is required, particularly in an emergency, LSK are quick to act and sort out the problem. They are able to call on highly proficient trades to sort out almost anything!

I would very highly recommend this company without any reservation. Whether you are renting, buying or selling. They are effective, honest and above all demonstrate integrity, an attribute that seems to be disappearing from business!

I gave LSK a 5 star simply because Lashmi is very professional in every way. I get good value for my 3 bedroom house, the space is overwhelming. She is a very caring individual, she also bless my home as she handed me the keys and that touches my heart ❤. She always respond to my call...I have utmost respect for her 🙏🏾🙏🏾👏🏾👏🏾

Very professional and responsive service. Calm and patient under covid. Well done.
CEO imageHOLDERS LTD

It was a great experience. The immigration team made my Visa process easy and stress free. I definitely recommend their services if you're looking for a quick and easy immigration process that will treat you kindly and solve any problems that may come up.

Nice place to live especially because gym is also included and the permanent reception staff are always helpful!
But... I would not recommended it for winter months and for Liverpool winters can last quite a bit.. :/
We can not heat the apartment at all, it is extremely cold!
The radiators available are both useless and costly (temperature can not be maintained above 21 degrees even with extra plugged radiators) !
Freezing... 🥶🥶🥶🥶
I can't wait to move out!🤫

I have come across a lot of estate agents but Lashmi (LSK) really stands out. She related so well with my husband and I and she offered us a very well presented apartment. Lashmi made the admin process so smooth, you will just know that she has so many years of experience.
I would definitely recommend anyone who needs property, mortgage and refurbishment to contact LSK London Estate Agent.

Absolute thieves, made up load of lies and kept my 2 months deposit and 1 months advance..
Did not give me landlords contact information, and they didn’t even tell him they kept all my money, £2800..

This company offers one of the best services I have come across. The staff are very professional, polite and exceptionally great at their job. The work environment is very friendly and they went go over and beyond to ensure that I was satisfied. Cannot fault them. Thank you so much!

I lived at the Cargo building for 2 years and cannot recommend it highly enough - fantastic location, lovely apartments, the staff who work there are very professional and kind. They are happy to sort out problems that arise swiftly and effectively. I would highly recommend living at the Cargo.

We really loved our corner apartment, it was warm in the winter and cool in the summer. We barely turned on the radiator. Everything in the apartment is modern and well made. The concierge team is very friendly and polite. Parcels are left at reception. The gym is convenient and clean. The rent is a bit expensive as everything else in town. The rent is also increased every year unless stated otherwise in the contract. The handyman is very good and fixes everything needed, we never had issues with maintenance. There may be some delays in responses from the office. We left the apartment in a very good state (after 4 whole years) and no charges were made, people who complain have probably left it dirty or have broken things. I know there have been some issues with water coming in in one of the buildings but we never had any issues in our building. Safe and secure, would highly recommend it!

I gave my property to five housing they did an amazing job with management. My guarenteed rent was paid on time. Excellent with communication. Trusted party to work with.

I was recomend Five Housing through a colleague, the best choice I made. My property is maintained at a very high level, and most importantly Rent is paid on time with hassle free. Communication is key, and Five Housing do a very good job with that, clear and transparent.

Excellent service from these guys. Three months in and the maintenance of my property has been well kept and rent is always paid on time. If you are looking for a sincere and professional housing service then I’d strongly suggest Five Housing.

TLDR:
Good - location, cleanliness, premium feel
Bad - Referencing and charges at beginning of tenancy - extortionate and poor service, slow to get meter reads and issues sorted, charged for things they said they wouldn't charge for at checkout.
Also - have a habit of putting threatening letters on cars that park outside the building, and send curt emails about parking under the building.
Overall - would recommend, but get everything in writing.
Checkin
Good - Viewing easy, exchanging docs easy, phone calls from your end were prompt and informed.
Bad– Your Referencing agent, KeySafe who provide no tenant contact details, charge large fees and, in our experience did little to help. We provided details of referees to KeySafe who told us no-one answered when they emailed, a lie. We had long waits for this, and in all honesty felt like we paid several hundred pounds to do our own referencing.I don’t know if you’re still using them, but if you are, DON'T.

Living
The Good – Quiet, warm and well insulated, Gym is a nice facility.
Bad – The lift in building 2 on the left was broken for a significant period of time, often with little apparent haste to get it repaired. Once it was working, it broke again shortly after, I don’t think I’m exaggerating when I say 6 weeks of no lift was inconvenient. The post-boxes are in the wrong entrance i.e. ours was in the right-hand side set, when we live in the left hand set.
The smell on level -1 in the left lift in building 2. Despite this being reported multiple times, a strong smell still lingers there, more so than in other areas, and not Cargo's priority.

Cargo Staff
Good – All the reception and concierge team are friendly, polite and professional and have a good relationship with residents. Parcels are taken which is really helpful and they always offer to pass on messages promptly.
Bad – Meter reads are slow and forgotten, reported repeatedly, nil concrete action taken by Cargo, as issue persists.

Renewing
The process, as you are a commercial organisation, was always going to lead to an increase in rent, however I feel that residents have not really had any quantifiable increase in value since the increase. Again the signing, rent calculations and speed of this process was not impressive, requiring me to proactively chase the team, carrying on living in the apartment without a new contract for a significant period, which puts both of us in difficult legal situation.

The Tone
Good - The Cargo offers many communications to residents over the year, from seasonal events like the Pumpkin carving, to updates about parcels now and then. Generally the emails and tone from the Reception guys is friendly and amicable. These events and activities are nice opportunities for residents to get to know each other and I’ve met a number of residents through these. The reception team are always friendly and helpful when you need them.
But - you are a commercial organisation first, and resident support team second, who need to ensure that rents are paid, income is maintained and revenue maximised. Recently, I feel there’s been a culture change:
- Anyone not holding a valid car parking permit will have access restricted
- Will be asked to pay retrospective charges
- Any residents leaving trays in the corridor will be charged
Notes on windscreen highlighting “illegal parking” parked on the front courtyard. I would be careful about using the term “illegal parking” as, if anything, it would be a civil offence, and even then, until you acquire both a BPA and IPC license, you would not be in a position to enforce this.

Moving Out
It came as no surprise that you levied inappropriate charge. At the start of our tenancy, you advised that if we used Terry to put up things, that this would not involve a charge, but, predictably you reneged on this and charged us "nominally"
I implore all to take lots of photos when they move in, get verbal commitments in writing and ensure that concerns are escalated.

The Cargo Building is a fantastic place to live, and is perfect for young professionals who are looking to live in the heart of the city. The flats themselves are modern, well designed, and of very high quality. The location could not be better, with all major attractions of the city centre situated within walking distance. The on-site team of staff, available 24/7, are always incredibly friendly and helpful. The well-equipped gym, and fast internet (both of which are included in the monthly rent) are much-enjoyed bonuses. We have loved our time living in The Cargo Building, and we would strongly encourage anybody looking to get the most out of Liverpool to consider this building as their first choice!

Great location, fantastic flats, friendly stuff. I was the first one to move into my flat which I found to be incredibly convenient in terms of size, price and location. The staff that showed me around and the receptionists are really friendly and helpful. The communal areas are an added bonus and they are really nice. I have used the gym quite a lot throughout the winter and never had to wait to use a machine (it's only really busy 5-6pm on weekdays). I loved having a parking space for my bike, too. I am really happy I made the choice to live at The Cargo Building: totally worth the money.

Great stay in London. The apartment is best for short term rental in London city. Close to market and tube station.