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Reviews
Starr was helpful and took good care of what I came for. Will def come back next time
Carletta is Always friendly and pleasant. Very helpful
Went to cash my check on the 29. I told Carletta multiple times I didn’t want a card during the process of me cashing my check in. Yesterday morning I found out it was an ace card being mailed to my house without my knowledge. I am very unsatisfied with the experience at this location
Tyree was a good and helpful man made sure. My time in there was helpful and fast
Tyree Simpson went above and beyond to assist me with a replacement card. Despite issues doing it initially, he manage to figure out a resolution as well as take care of other customers. Tyree's customer service is second to none!
Customer service was very friendly and helpful!
I used to pass by early to use the ATM and my card used to open the Door to get to the ATM.Doors no longer open with you ATM card.will be nice to have this service again
I'm from VA and came to the H Street location and found great customer service and support from Tyree, he was precise and effective, definitely would come back
This is the worse credit card I ever had. After using them for the first time I figured I make an over the limit payment. Even paying them before the due date. So, they freeze the card because they need to verify that the bank, I used to make the payment is actually my account. So, I sent them the documents they requested using the email address they provided. then, I called them to check up on the status of the restriction and they said I have to wait 12 business days to use the card again. Mind you this was after them allowing me to make the first purchase. How does this make any sense? Of course, this was after dealing with 5 different overseas foreign speaking individuals who all they could say is thank you have a nice day and sorry for your frustration.
Super Fast, very helpful and professional. Thank you very much for all your help 😊😊
The ATMs are behind closed doors in the after-hours. There are card slots that are supposed to open them, and they do flash green when you put your credit card in, but the doors don't react. Had to look for another Capital one ATM all over the city...
5 star service from Mike. Came in today told him what I needed and he gave me excellent service, even asked questions about the service and he explained it to me great. He called me by my name and even told me happy early birthday as he was handing me back my ID.
Thanks for the outstanding service today Mike.
Thanks for the outstanding service today Mike.
Tyree did a wonderful job with helping me cash my check. He was very informative and polite. Great customer service.
Thanks to Tyree for his assistance and excellent customer service. He was expedient and courteous which is hard to find these days.
Usually good experience here on the rare occasion I need to visit.
Helpless, however, in performing basic banking functions, like a wire transfer. Apparently not the fault of the employees but of their systems. First time trying to do that, I was told they do not even have the system/option to do that and was redirected to do it myself online. Had to spend more than one hour in phone support hell after that.
Helpless, however, in performing basic banking functions, like a wire transfer. Apparently not the fault of the employees but of their systems. First time trying to do that, I was told they do not even have the system/option to do that and was redirected to do it myself online. Had to spend more than one hour in phone support hell after that.
Ms Carletta always provides great customer service. I’ve never had a bad experience at this location.
I had a great experience with miss Roberta she was very helpful and nice I would definitely come to see her again 😉
Walked to this location to open a new account. I was briskly told that it can only be done online. I proceeded to call their customer service, who said they should’ve been happy to do it at the in-person location.
I love my Credit Union. Staff are very knowledgeable & they always take the extra mile to make sure all my needs are met.
Ms. Roberta and Ms. Carletta are ALL YOU NEED to get you in and out of this store with everything you need! These two wonderful and knowledgeable ladies took almost an hour out of their day to help my elderly father cash his check, get his money orders and TEACH him how to use CashApp. These ladies went ABOVE AND BEYOND what is required at a check cashing place. Their attentive service to him while I was out of town was invaluable to him and me as well.
They patiently walked him through the process of creating his account and even made a courtesy call to me to make sure he had someone else with the info that could assist him in the future. I cannot thank these two ladies enough and the fact that they did so all while keeping the other store patrons moving in and out is incredible. I would recommend that if you want FAST, PROFESSIONAL and KNOWLEDGEABLE check cashing service, Honey... Make your way up Georgia Ave to Ace check cashing and ask for Carletta or Roberta. Thank you again girls. We WILL be back for more great service.
They patiently walked him through the process of creating his account and even made a courtesy call to me to make sure he had someone else with the info that could assist him in the future. I cannot thank these two ladies enough and the fact that they did so all while keeping the other store patrons moving in and out is incredible. I would recommend that if you want FAST, PROFESSIONAL and KNOWLEDGEABLE check cashing service, Honey... Make your way up Georgia Ave to Ace check cashing and ask for Carletta or Roberta. Thank you again girls. We WILL be back for more great service.
Great customer service support at this capital one branch
Such great customer service. Wincy (don't know her last name) was absolutely amazing in keeping me updated on the status throughout the whole process......if ever I am in a jam & need a quality loan product (not a predatory lender), I will look them up again. Highly recommended
Have you ever felt that you are in some kind of a carnival when you enter into one of their branches? I have been a customer of the bank for more than 20 years, even before they changed the name, and I jave seen the bank evolve over the years. This branch like many others has the feel of a cafe where customwers can just chill, but as I was told by an employee that the comfortable tables and chairs are for the employees use. The bank just seems hoky and not very serious. Heaven forbid that you have an actual issue and try to call customer service. I have never once had a pleasant experience dealing with the transfers or call drops.
Ms. Robertta Was really nice and so patient as I was in the cash a check..she made sure everything went smoothly. I appreciate her and the team that assisted her over the phone. I wish I could give this store more than 5 stars I always come here for years and will continue to just for the great customer service . Thank you !
Wincey is very professional & courteous. Very smooth process. Thank you OMF
Miss. Carlotta has great customer service every time I go there she is ALWAYS helpful and pleasant
I enjoyed my experience! Mr.Tyree was very helpful and provided fast and efficient service! Please use this location if you are looking for fast, friendly welcoming customer service! 10/10 recommend 👌
Worst customer service! “Why don’t use the ATM?” What kinda professional ppl they hire?
Very inconvenient to have machines and they don’t even work . Can’t make a deposit or anything and to be located close to 42nd st and have no machines working or anyone there to help is very stupid. Horrible business
I was so pleased with the service I received from this H St location. I typically would go to the Maryland locations until I recently moved to dc. The lady Erica was so helpful and helped me to get set up with what I needed and explained everything in detail. This will definitely be my go to Ace!
I have nothing but good things to say about banking here. Great services, friendly and knowledgeable staff.
No time wasted here. Called for a loan, Mrs. Freeman took the wheel everything went smoothly and within a few hours the loan was in my account. Great job OneMain Financial 😊 Thank You
Everyone is very pleasant and friendly. They made the whole process fast and simple. I would highly recommend them
De De was awesome. The experience was wonderful. Thank you for being so wonderful and helpful. Appreciate the funding so much.
We had a decent involvement in Precision Business Funding Source and found us a credit bargain we could never have seen as all alone. I'll move toward them again when we next need working capital.
The branch staff are highly competent with wonderful personalities!
Extraordinary Client assistance. Specialist was continuously ready to assist with anything that I really wanted. Or on the other hand make sense of the methods that I expected to go through to get my advance supported. Because of Precision Business Funding Source!!
I had one of the worst customer service experience today...I was here on this location to make a cash withdrawal, 4 people were ahead of me,I checked the time, it was 3:06 pm, when I thought my turn came in, I walked to the the tellers window, the teller saw me but never said a word, she apparently ignored me; I patiently kept waiting for her but I after waiting for about 5 minutes she walk away and finally said something, oh I didn't call nobody?
That really made me upset.
I just opened a checking account at CapitalOne Bank but I have been a customer for more than 10 years because I have a few credit card accounts with them...
I was supposed to be in and out of this bank in 10 minutes but when I checked the time, it was 3:23 pm...almost 30 minutes to make a cash withdrawal...
It's this the worst customer service experience that I have ever had at a banks branch? The answer is a definitely Yes!
I'd not recommend anyone to open a checking account at CapitalOne...
Don't waste your time here. If you are looking for good customers service Experience, I'd recommend you Chase bank, Citibank or TD bank.
That really made me upset.
I just opened a checking account at CapitalOne Bank but I have been a customer for more than 10 years because I have a few credit card accounts with them...
I was supposed to be in and out of this bank in 10 minutes but when I checked the time, it was 3:23 pm...almost 30 minutes to make a cash withdrawal...
It's this the worst customer service experience that I have ever had at a banks branch? The answer is a definitely Yes!
I'd not recommend anyone to open a checking account at CapitalOne...
Don't waste your time here. If you are looking for good customers service Experience, I'd recommend you Chase bank, Citibank or TD bank.
I don’t mind waiting for a transaction I had to do, but I asked the white guy (whoever he is there) before about changing bills. The cashier was counting coins like if she was counting wheat seeds, and then when she finally was done she did not have the bills. Convenient location just not a good customer service.
Went into the bank to get a cashiers chk, Currently have 6 credit cards with this bank but dont really use my bank account becuase of the bad service I received previously from this bank, But yet again the teller was slow and acted like she was stuck on stupid, and treated me like I was a criminal. She was also somewhat rude. I later called to speak to the branch Manager a Peter Brown and was put on hold and never connected due to the fact they knew I was calling about my experience at the branch. I emailed the corp office and someone said they would call me about my experience at the bank on August 11 2022 3pm Indian/spanish woman
Awful experience with a business account. Showed up with all the necessary documentation, all the necessary people present, but they were unable to make a simple personnel switch (add/drop signatory authority) because Capitol One in VA had lost our documentation from the previous time we did a personnel switch. The K street branch were unhelpful, consistently gave contradictory information, gave us no direction with how to proceed. They were absolutely dumbstruck with any path forward, and would regularly tell us the wrong information or information that was quickly proven not true. They were so rude and unwilling to even call their manager as we sat in the lobby for over an hour.
Walked across the street and set up a new business account with Citi in less time than it took for Capital One to give us an answer on how to proceed after they lost our document. (Who doesn't digitize in this day in age??) DO NOT GO HERE!
Walked across the street and set up a new business account with Citi in less time than it took for Capital One to give us an answer on how to proceed after they lost our document. (Who doesn't digitize in this day in age??) DO NOT GO HERE!
Rude and unfriendly tellers let you stand online while they groom themselves. No greeting when you finally are allowed at their window. Have no knowledge to help you with your question. Time to go back to Chase. Also a customer had her card stuck and transaction frozen. She went back and forth telling the teller who finally went out to help. When she returned to her window she went back to cutting loose threads on her sweater.
Recently visited this branch and was treated incredibly rude by the manager. I was simply paying my dad's credit card and the teller wanted my full social security number..this had never happened before and I've been paying the card for a while as my dad is an older guy and im also a authorized user anyway..I asked to speak to the manager who explained that was the policy even though it's never happened once before and giving out your social can be dangerous...she basically cut me off every time I tried to speak and as I was leaving passed the remarks "don't get Corona out there "..awful experience and I won't be going back
Mr. Greg was very helpful in taking me through the loan process. He was very patient and ensured I got the best service I could receive here. Very helpful staff. Ms. Randall offered me water. I noticed a good sense of team work to make customers comfortable. Thanks for your great service. Would highly recommend 👌🏾
Great service, thank you for the quick response.
I had a bad experience at this branch when I tried to access my safe deposit box. The staff behind the teller line gave me inaccurate information about how to make an appt. to open my box. I made a second trip to the branch only to find out I couldn't get into the box because I hadn't followed the proper procedure. I had, in fact, done exactly what they told me to do. So I had to go back a third time. BTW, I'm an older person with a compromised immune system, making me more likely to get COVID. This information did not seem to make any impression on the branch personnel. I'm a long time customer of Capital One, and this experience has been very disappointing.
Great company to work with, they really helped me out with my business.
Very professional and fair! Finally a place that keeps their word.
Amazing staff and great service.
What I loved the most about them was their customer-centric approach. Highly recommend.
Amazing and honest service!
Great service! Extremely happy!
Very professional, customers are well treated
Great business.. We worked with Chris Brown and the experience was great. As an organization they are very knowledgeable. Everyone we spoke with from our Rep through Underwriting took the time to understand our needs and structured a financing program tailored to our specific needs. I would truly recommend Precision Funding Source to anyone who is a business owner in need of Working Capital.
Clay
Clay