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If you value your life. Don't go here.
My uncle was sent here to recover from respiratory distress. When My aunt came to visit him he was covered in food and his own waste. It was so bad they had to cut the sheets off of him, and they wouldn't allow her to call 911 right away. He's now in the hospital DYING because of their negligence. He didn't receive oxygen he needed to recover or any sort of care. This place is disgusting and I hope they get everything coming to them.

EDIT: He passed away in the hospital less than 36hrs after leaving this place. Yelp has this place at 2 stars, it's for a reason.
Matt did a great Job doing the fair tues night last month. Great refreshments 50/50. It was a very nice fair meeting new vendors . All The staff at Clove lakes are extremely Nice to us. We Deeply appreciate it I Give Clove lakes 5 stars In all Departments. Thank you again
I spent 5 days last week with the team at Palomar Health Rehabilitation Center and each part of their team did an incredible job helping me to get mobile again. After an ugly bike accident on Del Dios Highway and 7 days at Palomar Health Hospital -- I moved to Palomar Rehab. The Therapists were tremendous -- all working persistently and creatively to get me back on my feet. The nursing staff helped me through a very difficult and painful stretch and patiently took care of my every need or request. Finally, the team of doctors spent time with me answering all my questions and helping me understand my path to recovery. Amazing.
The entire staff at Palomar were very helpful and kind. My nurse Wendy was very nice! Dr Shah and Dr. B we’re able to answer all my questions and were great to work with. Jesse was my PT and he helped a lot with my exercises and pushed me to work hard in my recovery. I’m grateful to have had the opportunity to undergo rehab at this facility.
Following a catastrophic fall and needing neck surgery I was lucky enough to go here. I was blown away by the modern facilities, private room, etc. having spent some not so pleasant times in facilities with an elderly parent. The therapists, doctors and nurses were very kind and supportive as I struggled with something as simple as walking. 7 weeks later on January 1st I went on my first mini hike, all the while being reminded of what my therapists told me. Thank you Richard, Dr's Patel, B, Shah and the amazing nurses who were so supportive, April, Gerry, I cannot remember all their names and all the therapists names. The journey is ongoing and will take a while but so much progress from the start here following surgery.
I wish I could give this place Zero stars. It was the worst 2 days ever before we got my parent out of there. Beware of the promises Jane makes to you. She’s a sales person looking to fill beds. Everything she told us was a lie. They were un attentive to my elder parent. They basically put him in a bed in a dirty room and forgot about him. I could go on and on, but there is nothing redeeming about this place. Stay away!!!
Great place, wonderful rehabilitation. The nurses are great! Except for some small speed bumps, (sometimes lack of nurses to help the patients, this place incredible. 19 out of 19 stars. I think this is the best place here ny to get healed.
If there is anyone who is on the fence about coming here, then I want to be the first to say that you should come here. The staff is the friendliest even compared to those expensive hospitals in NYC. the clove lake staff is A Number one, with me. No worries at all.
We were surprised... We never expected such great service. My wife broke her leg just below the knee. She broke both bones and required surgery. We were expecting at least 4 weeks of intensive rehab but the staff, combined with my wife's stubbornness and determination, got her released in 9 days. The staff worked miracles. If you need intensive rehab then consider this place.

Now for the staff, she had many people working with her and each and every one went above and beyond. For that my family and I are greatful. Her only complaint was they kept waking her up in the middle of the night to take her vitals. I told her to put a sock in it. But she knew the importance of these actions so she only complained to me.

These people were fantastic and highly recommended but I pray we never have to use them again. For us once is enough.

Gary McClure and Family
This place is an amazing. They genuinely helped save my life. They put so much work into me, and gave me hope when I was at my most hopeless. Therapy staff, nursing staff, counseling staff, and administrative staff were great in so many ways. I can't complain at all, the food was even good. If you have a loved one with a severe injury, this is the best rehab center around!
while spending two weeks at Palomar, rehab Institute, I received the utmost professional and friendly care from their doctors and staff. I couldn’t have asked to be anywhere else, the OT, the PT, the nursing staff the doctors provided stellar care. I will always remember the caring nurses personal care, the friendly chats and the smiles and encouragements thank From the bottom of my heart, I will always remember you fondly
My first time here as a vendor during the Center's Holiday Market on Tues, Dec 19., selling my jewelry collection (Touchstone Crystal, a Swarovski Company.) Matt McGuire made me feel welcome. He introduced me to a several attendees and staff. He checked in on me and others during the event to make sure we had what we needed. All in all, a very pleasant and successful event for me. Looking forward for a repeat visit.
My aunt has been here at Clove Lakes Rehabilitation for a few months now. The environmental service supervisor specifically Anthony Romano is a warm, kind & welcoming person. He makes my aunt feel so comfortable and reassured and he continues to do so. The room is always checked, consistently making sure it is at its best. Mr Romano comes in on a daily basis and checks her room and I'm sure others, that they are for sure kept up to par. He regularly asks my aunt how she is doing and if she is in need of anything. My 5 stars for this facility is mostly based upon my encounters with Mr Romano. As I see his abilities, caring, nurturing and outstanding work performance as such an asset to this facility.
Mom Has been in C.L for over one year overall we have experienced a good care review 3 We Sincerely recommend improvements that MUST be made to ensure better quality and overall better reviews.. A. Overnight shift must be better supervised and have appropriate staffing Mom has been left laying in Urine for hours without anyone answering Patient call button and Passing on duties to next shift is completely unacceptable!! B) Food needs a major make over I have witness uncooked portions and dirty trays. C) some of New workers needs better training and should not be hired just to fill a position.. Morning shifts at least on my mom floor get good reviews very proactive, Evening shifts get fair reviews. Some staff are of 5star plus and deserve outstanding Accolades....These improvements will make C.L a better living experience maybe even 5stars
My mother has been a resident at Clove Lakes for almost a year. She had a massive stroke last December, and is undergoing rehabilitation. Despite her age of 93, she’s been showing substantial progress. Her speech is slowly reinstating. Her understanding is improving. Her motions are more coordinated and balanced. I am grateful to the staff of Clove Lakes for these results and for giving us a hope of further recovery for my mother.
Excellent all around. Very clean, new, modern, high-end resort type of place. Dr. Patel is an excellent Dr. He was attentive to my needs and concerns and followed up with me daily. Was on top of my meds, and always treated me like a person of value not just a patient. Dr. Zuleta was also great and made sure I was on the right track to recovery.
The staff is great, from the nurses, PT, OT, SPL, and COTA, shout out to Richard, MY PT, he is tough yet caring and efficient. Also Sam, Carlos, and Diane. They all got me walking again, and woke up my muscles after 40 days in the hospital on my back. Within a week I was walking again. There are more of them. The whole crew here at Palomar Health Rehabilitation Institute is incredibly awesome. It's very rare where I can say all the nurses here and CNAs were all my favorite but they all were fantastic with me. I highly recommend this place, they are new but let me say, they got their stuff together and excel over any other institute out there. Truly, and sincerely a great place to recover.
Sincerely,
Rachel Almodóvar
Ataliya Yocheved Shlomit was born here, we received wonderful care. My birth plan was respected, except for where it conflicted with hospital regulations. I do wish I was able to move around to help manage labor pain like they allowed me at GW hospital in DC with my previous daughter. We did have a hiccup when the pipes burst over our bed, the nurses came immediately, and moved us along with all our things to another room. I was also provided cloth diapers once they knew I was cloth diapering. We visited GMBC from June 6, 2021 I til June 9th, 2021. I was allowed to labor naturally with monitoring. It was a challenge not being able to manage my labor pain like I wanted and them not allowing me to deliver my baby in a position that was comfortable for me. On my back and sitting up is definitely not the best way to labor. For that reason I wouldn’t go back. The main reason I chose to give birth here due to low c-section rate, which for that main reason I am glad I chose to give birth there.
I'm only giving this two stars because everyone was nice and friendly. Came in with leg and ankle swelling. No dvts but urgent care was also concerned that it may have something to do with my heart. They didn't even do a blood workup, echo, or xray of my heart. The doctor that I saw seemed like he was in a hurry and diagnosed me with leg swelling and told me to follow-up with my pcp. I will not be going back to this hospital.
great employees and they love the kids they work with
I was dreading going to the Rehab Institute because I had recently visited a friend in a Skilled Nursing Facility. This place is absolutely not like them. The nurses and CNAs were quick to respond to call lights, the housekeeping was great, and even the food tasted good. Three hours of therapy a day prepared me for the long recovery period at home while my broken leg heals. I have no trouble showering or toileting or getting around because of what they taught me. Dr. Shah was attentive and solved the one problem that arose because of "protocol." When Dr. Shah wasn't available, Dr. B was there to answer my questions. I cannot say enough about the doctors, staff, or therapists who made my transition home very smooth.
5 hours ago
excellent facility the staff is amazing the nurses are so hands on and take great pride in their work to make sure the patients are comfortable and get their needs and wants meet. my mothers stay was great they made sure she felt comfortable and at ease... all her medical needs were meet they are absolutely amazing here.. I just want to say thank you so much
I would absolutely and highly recommend there also 24 hours hands on with yr loved ones. They made me feel real safe leaving my mom there to get the proper services she needs
Thank you so much…..
I turned in everything they asked for and 3 months later haven’t ever been able to get a phone call answered or email responded to. I understand that there’s a wait list but they should atleast have someone who reaches out and lets you know what’s going on like all the other ABA centers I’m on the wait list for. Seems like this place is probably overwhelmed and unorganized.
My stay at this facility was a bit of a challenge. However Veronica made me feel confident and comfortable. She took awesome care of me. She calmed me down when I was at my peak of losing it. When I was hungry, she fed me. When I was thirsty she gave me water to drink. She also gave me a shoulder to lean on. I truly appreciate her dearly.
I just wanted to say I had a great time here in Oakland heights. At first I had an issue with my bed because it’s too small but I’m glad there’s this one guy name Julius who helped me and changed my bed right away without hesitations thank you and also Kupila for being prompt with my needs. Will recommend this place!!
j
at 2023 Jun 15
j
at 2023 Jun 15
Good heart is nice company I like to go to heart
My grandmother stayed here recently after a fall and fractured her hip. I have to say after visiting with her at this facility to make sure she was being taken care, the staff was super helpful with all of her needs, and rehab was on point. Nursing care was top notch, and everyone I came to talk with was super friendly and supportive. Will definitely recommend this facility to anyone who needs this level of care. Kudos to the staff and this hidden gem in Oakland!
Goodheart Healthcare was recommended to me when I needed help caring for my mom during her last days. We had 2 wonderful CNA's , Alem and Maria, who were amazing! They were compassionate and caring both to my mom as well as our family as we were trying to cope with our mom's decline. They both gave their best and were always very professional. Their support was unwavering and won't be forgotten.
My 95 year old mother was transferred to Oakland Heights for rehab after discharged from Summit Med Center due to a spinal compression fracture.

We visited her everyday for the past 5-6 weeks, all I want to say is this facility truly has a great management team. Everyone has been courteous, respectful and professional from the physicians, directors, RNs, CNAs, to the OTs/PTs, front desk and activity team.

At the beginning, the nursing director Andrew and social services director Marissa talked to us about the program for my mother’s stay. The patients here have 4 physician visits every week. We discussed the pain medications with Nick, the surgical wound and bed sores were closely monitored and treated.

The CNAs provided the most direct care to the patients, they worked very hard and special thanks to Karen for her great smile and wonderful personality. This facility has a strong team of OTs/PTs, especially Celine, Aaron, Rico and Susan, they helped my mother to strengthen her core muscle and leg muscle to regain her mobility. My mother got her medications at the right time, Lydia and Allan were very knowledgeable and caring.

The facility is very clean, spacious and the housekeepers come several times a day to keep the place smell nice. My mother enjoyed the meal provided and the bingo and blackjack games hosted by Hannah.

Thank you to everyone at Oakland Heights for all your help and support in mother’s recovery. We would highly recommend this facility for anyone in need.
Was thrown on the floor with zero documentation NO TAX/PAYMENT FORM signed, no welcome offer, no anything just hey come work. Then it was only 2 CNA’s for the night shift when it should be a total of 4 at least 3. CNA’s on night shift we’re great to work with, management seems to be all over the place. Oh and let’s not forget. My final check was a complete JOKE just like the pay. They shorted me and only paid for 2 1/2 shifts! Not even sure how when I’ve completed every shift I showed for.
I dont really leave reviews but I had to leave one I recently gave birth to my 3rd baby and u was so skeptical about a hospital birth again because my first was in the hospital and my experience with L&D nurses was terrible why I chose my second at home which was amazing and I loved however pcs in with the military last min in to pregnacy didn't gave me much option no one was taking me me because I was too far along however at 36 weeks I decided to go to er at upper Chesapeake cause I was having some pain and contractions went 2 more times after that and my visit was horrible 💔 and last min I decided to switch GBMC and it was the best decision I made they L&D nurses was amazing u could tell they love there nurses they listen to me when I told them everything and I admire them for that they were four nurses in particular Karen she took over from the. Night nurse I can't remember her name for the life of me but she was amazing especially when I was like this is my 3rd and when I push that button and say baby is coming please listen because I will gave birth soon she prep the table right away she related my msg to the morning nurse which was Karen I think was her name when I push that button Karen was with a patient but the other nurse came in she was about to check me but I said no because baby is coming in next contraction I just knew it by time she went to door to call Karen baby was out but her response to running and attending to me and my baby and the rest of nurses and doctors was phenomenal i felt safe onto my post partum recovery jullian and Mariah was amazing words cannot describe how I was so thankful for them taking care of us they were really good listeners and GBMC is lucky to have them I would recommend them a million times for L&D in Maryland thank you guys so much hope this help and sorry for long review .
My mother recently had her knee replacement surgery done there. They did an excellent job!
My Sister Lillie Wesley was recent a patient here at this Facility. I gave this rating because of the staff who help her with her care, the food, the environment and it doesn't smell when coming into this location. I want to Praise two employees Julius and Nnenna who was very patient in helping my sister during the discharge process Keep up The Excellent work here at Oakland Heights
Without a doubt, I would chose imperial healthcare center over any post acute healthcare facility in Southern California.. Special thanks to Mercy the Director of Nursing being very hands on, and attentive towards my fathers stay. Highly recommend reaching out to her as she will go above and beyond ensuring your loved ones are in the best hands possible
I have been a patient for almost 4 weeks now at Oakland Heights. My physical therapy is going slow but everyone is so patient and encouraging. Julius is my best cheerleader. And Cheryl, Susan, Rico and Celine are awesome Julius is always ready to help with all sorts of therapy. The CNA’s are the best. The nurses are great and the Doctor is super easy to talk to. I feel like everyone is a part of my family. I can really feel the love and hope that they can help me. I will walk again. !
Cut my arm needed stitches waited 3hours 40 minutes still not scene. Hospital staff very rude and seem as if they could care less. When ask about time they longest wait time was 6 hours. Went elsewhere stitches in and out door in 40 minutes. I always regarded GBMC as good hospital but I’ll never go back. The staff was the worst I have ever encountered with. I know it was a small cut but it was swollen and concerning to me Wow very disappointed. Bill Streett
C F
at 2022 Jul 20
C F
at 2022 Jul 20
Covid made life miserable for everybody, but to have phone
appointments. Treating Lung Cancer as Gerd ,really. Glad we moved. This insurance was
Not there , ended up getting several Doctors. Still didn't get
the treatment needed.
The people that work there now are incredibly rude. My child used to enjoy going there, and now he begs me to stay home. There is no rapport between the “counselors”. I would think of this place more as a baby sitter than a place of healing. There are some people that are helpful. Unfortunately they aren’t the majority. I am truly upset that a situation that is supposed to help. Has ended so so sooo badly. Avoid this place at all costs, but if you have to come here. Just keep an eye on your child’s reaction to having to go there.
I started this process last summer 2021 , was told 6-9 month waiting period for my son . Communication was good but around January the intake went cold with no communication . I was emailed in March and informed there was a merger and that we should be start ABA therapy in late April or early June . I loved the clinics facility’s and staff , however here we stand in middle of June with no start date . Had actually a estimated time with another clinic but hopebridges clinic was top notch so I chose them . Wish they would have been upfront about things or I would have been pursuing other help from my son . Still would love for my son to attend this place
I have had such a hard time with this clinic. I started the process to get my son into the clinic and at that time there was an opening coming in May. While in the process of getting him in the company was taken over by another company. When the company took over we had to start over in the process. Then we finally was able to get into contact with the new scheduler but by then the first opening was in June. The person scheduling called and we agreed on the 5th of May. I know this because I always book my calendar while on the phone. However, the actual appointment got scheduled for May the 4th instead. It was emailed to me but I missed it. When we showed up on May the 5th we were shocked to find out it was scheduled for the 4th. While there we were told that we could come in for the evaluation on May the 13th at 1 pm. We accepted and was told that we were now looking at a July start date. When we showed up on May the 13th we were told that we were not scheduled for the evaluation. The manager said that he would reach out to the scheduler to get us in the following Monday. I waited all weekend to be contacted but nothing. So I then emailed the scheduler on that Monday to ask about getting scheduled. Today it is Wednesday and no reply yet. I called the office again and they said they would reach out to the scheduler to see if I could get scheduled first thing. This is the worst experience we have ever had with an ABA clinic. If it were not for the fact we are so limited due to the type of insurance we had, we would not even bother. But sadly we are stuck.
Hello. My name is Diane, and my physical therapist is Aretha. She is absolutely the best! She's professional, caring, kind, considerate and a wonderful therapist. My doctor has not been very helpful in telling me what I should be doing, but Aretha is very knowledgeable, and has me walking after my achillies tendon (rupture) surgery. I can't thank you enough for sending her to me. 💙
I want to say what a wonderful person and worker
Julius has been. I’ve had a long stay here at Oakland
Heights & he has been a high lite & I will miss him terribly. He is excellent at his job, dedicated, efficient, & kind. And he is joyful, funny, & sweet to everyone. Julius is a great worker, & we love him.. There are other nurses and cna’s who are special as well but will address them separately later. I have found most everyone here to be kind & thoughtful& very helpful & have made some super-special lifetime friends.
The One Star is For the Two E.R. Nurses that helped me keep my sanity when I was having a panic attack over fear of a C.T. scan. As far as the E.R. Dr. Michael J.Santiango you can go Stuff yourself!! I use to say GMBC was Better than all Maryland Hospitals, But not anymore!!! I was in pain from my I.V. complained of Numbness in my legs and needed help but because I refused my C.T. scan( I had a bad experience) he rudely said I was abusive to his staff and threatened security on me. Oh only after telling me that I may have a blood clot in my lung and if I refuse medical care I could go home in die.
My stay at imperial Health Care Center was a positive experience. I stayed there for about 3 weeks after a hospital stay. I was very week and had to strengthen my legs to be able to walk. I had the best team of CNA’S and LVN’S, I had an amazing physical and occupational therapist, Meg and Amy, with their encouragement I was determined to push myself and work hard so I could go home.
If I had to be anywhere besides home to recover, Im happy it was imperial.
Staff was very rude and disrespectful to a friend of mine who was at a vascular surgeon. Mocked her, hoping she didn't have covid.
The facility itself is hard to judge, i can only give an opinion based on my interactions with staff, mostly over the phone. Alvin, ...the facility director? Not sure what his title is, went above and beyond to satisfy my wife's needs. The nursing staff for the most part was exceptional. There are some very serious health and safety issues I think need to be addressed. They blame it on orders from the doctors most of the time but, they were very inconsistent with med schedules. Inattentive alot of the time. Under staffed over booked not sure but... call button pressed light on for almost 20 mins while her roommate is bleeding all the place. She couldn't walk or even get up on her own so all she could do is press the button and wait. Roommates placed in her room that were mentally unstable but able to walk would at her bed screaming at her with noone coming to help. Finally she got a private room but it was scary to say the least
I admitted my step dad here today. It wasn't an easy decision. The staff put me at ease right away with a very caring welcome. They were immediately kind to him. One staff member explained he stays longer with the patient knowing they can't get visits as much during COVID. Another member explained the tenure most employees have there. It's a long tenure. That's a major 5 star.
Thank you Imperial Health Care
Dipty Mali is professional and has huge knowledge. I was coming and going to 3 different PT offices for my shoulder problem but she was the ONLY ONE who found out exactly what’s wrong with me and how to fix it. She explains everything with logic and it all makes sense. Got better information than my orthopedic MD! Her treatment is focused on your problem and goal oriented so no time waisted. I got better after just 2 visits!!!!
Highly recommend !!!!
From the first day my experience was uplifting. As some who works in healthcare it always impresses to see how the staff is warm, cooperative, caring and sympathetic to everyone that walks in. They always look up when someone come in regardless of how busy they may be. They take time to listen always with a smile. I love Dr Brown, she takes time to hear me and always explains my options for treatment never making me feel as I being rushed. My experience with another facilities was that the process called for several appointments, 1 to see doctor, 1 to go somewhere to schedule appointment for treatment if I needed injections , then go elsewhere for therapy all of which takes longer. So for me PMR provided a greater patient experience in that my needs were met immediately and continued care was provided within a reasonable time frame . I highly recommend the practice.
i'm very pleased with Goodheart, they've sent CNAs to assist my elderly mother over the past six months, and i have found them to be kind, capable and patient. the office contact, ruth, has worked with me on scheduling and having sufficient coverage for when the scheduled CNA is ill or on vacation. overall, the people at Goodheart have been pleasant and professional and it gives me peace of mind to know they are helping to take good care of my mother.
I recommend PMR highly for many years and injuries. I have gone to PMR for my back before and after surgery. My diabetic husband after leg surgery for broken tibia. And we have both gone for hand therapy. Excellent therapists and assistants. The office runs very smoothly and after the first visit you feel at home. Thank you.
Excellent caring staff. We cherish our visits from Mariatu and Rahel. My husband's condition and general attitude have improved so much under their care. Ruth Bogo is a responsive, kind and sympathetic administrator. Everyone we've met from Goodheart has been wonderful. Highest possible recommendation ♥️♥️♥️🌟🌟🌟🌟🌟
not punctual. Waited more than 40 minutes for my appointment, for which I was early and then I walked out. Their Englewood office is very punctual. The most I ever waited there was 5 minutes. Stay away for this Fort Lee office unless you're ok to wait a loooooooong time.
I have been rehabilitating my new shoulder for the past month at PMR and how lucky I am. The entire experience has been professional, kind and compassionate. The coordinated team of consummate professionals is there to help you through the most difficult times and to see you to the finish line of good health and great results. PMR is the place to go for all of your needy body parts! Thanks to Don and all of the amazing therapists...Efraim, Ryan, Maria, Jackie, Svee and the great gals at the front desk who get you set up for your therapy. I highly recommend PMR!
We have been very happy with our care from Goodheart Home Healthcare Services. We needed the convenience of one place to get Medicare approved out patient services and home care aid that isn’t covered by Medicare. Goodheart can provide both.

Ruth answered our questions and got the services to us in a timely manner. Our home aide was outstanding. She bonded with my husband and was able to understand him despite his limited communication skills. She was upbeat and positive and helped enthusiastically with his assigned exercises. She anticipated what needed to be done and freed me to be able to do what I needed to do while my husband was recuperating. We had an excellent experience.
I have been a patient at PM&R over the years after sustaining different sports injuries. Each time they have patched me up with their knowledge, care and appropriate exercises and correct manipulation. I owe my continued pain free physical activity to Ephraim Yablok, a superb PT. He listens, observes and then tailors treatments that works best for the patient. He and this organization have my grateful endorsement.
The staff in the Fort Lee office is always welcoming to me. I hardly have to wait to see my therapist Andrew. If I have questions about my visit, they explain what is needed to make me feel better. I would recommend this office to any of my friends and family that live in the area.
My mother has been in this place since November and the staff are very compassionate and caring. My mom is clean, smells good and safe. The few times that something is going on and brings it up to the nurses, it turns out that they are already on it and awaiting the doctor ‘s return call. When I visited today, my mother is already on the wheelchair at the dining room. Their Director of Nursing is also great and knows each patient. She talked to me about what will be helpful to promote my mother’s personal privacy. This is a place that one can truly trust to take care of s loved one. Amazing team!

April 14, 2018
It’s been a month since I made this review and I want to share more current family experiences. My daughter visited Mom the other day and found everything in tip top shape. My mom is comfortable, clean and looking good with a stream of friendly faces around.
Sometimes, my mother needs assistance and help to eat. Same with the roommate. The nursing assistants are consistent in tracking their progress in eating and quite precise in the estimation of food eaten. One time I walked upon a CNA explaining to my mom that her family loves her and visits her often. That was very moving.
I’ve gotten calls from the team on plans for my mother’s care and very thankful for the time and effort.
There’s also improvements in the patio that makes it easy to go around the garden in a wheelchair, new seat cushions that served us well when we celebrated my mother’s 93rd birthday. My ⭐️⭐️⭐️⭐️⭐️ stay.

November 2018
Almost a year now. Some impressive observations. Facilitated denture fitting. Ensured regular haircut. My mom was sick on and off and she always bounced back with their meticulous care. In the community living room, staff in charge always made sure my mother has her cup of ☕️. Staff in the front desk always helpful and would open the doors for me to wheel Mom in the garden. Flowers abound in the small garden which are good to admire, at one point in summer, there were huge and beautiful sunflowers 🌻. I arrived late and asked if I can still see my mother and they opened the door. Called me to ask if it’s ok for Mom to have flu shot. Reminded me about the team conference on her care. The last one was on my workday and I joined by teleconference. This team is very professional, compassionate and family oriented. 🌟🌟🌟🌟🌟🌟

July 12, 2019
My mother passed away a few months ago with family around her. The staff’s compassion cannot be described. We could feel that they loved my mom. And treated her with great respect at all times. Up to the end , she got the best care ever. After the burial, my siblings and our children unanimously decided that we need the leadership to know about the great work of the team. So we all came to say our THANK YOU 🙏!
I have a loved one here and its only out of convenience that he is at this facility. A few complaints are the rude staff i witnessed yelling at a patient he was a short African man & the patient was a black male he was extremely rude... They never change my loved one diapers & they dont keep him clean he smells & i have to clean him myself. He has his nurse button on for hours before he gets his urinal emptied & its spilled all in his bed
Dont let your loved one come here!!!!
I dont know what to really say except some days they good, so.e days they bad but most of the days they're great.

This is one of those "To each his/her own" type of things. The staff is greatly nice to me and my family and they have taken great care of my grandmother. They keep me informed on her care. They call me to even check and see how Im doing.

Yes there are a few concerns but who doesnt have them. You just have to check them oht for yourself and make your own choices.

This is the second time my grandmother has been to this place and I personally feel like if they wouldnt have done a good job then I would have found somewhere else for her to go.

So if you need somwhere to put your loved one for a short time thags close to you then Willow Tree is a good place.

I would have given them 5 stars but I have a few personal compmaints and issues that were addressed and corrected but it took me having to say something inorder for it to get done. BUT THEN THAT......

THEY ARE GREAT AND LOVING AND EVERYONE THERE LOVES MY GRANNY AND TAKES GOOD CARE OF HER.

I REALLY DO LIKE WILLOW TREE AND THE STAFF.

XOXOX

Denise Anthony
Re: Mary Howard
Excellent place, amazing doctors. I, my son and daughter were treated at the Fort Lee office. Both Dan and Ephraim have golden hands and are very knowledgeable. Ephraim is also specialized at kids PT and was extremely helpful every time we needed help. Highly recommended.
Hi.
I personally love the place for my mom.
I had three choices, imperial healthcare was my second place to go and check it out and I didn't need to go to third place. IMPERIAL HEALTHCARE was perfect.
After my mom hip surgery, she stay there for little over 6 weeks.
she was very impressed, because she speaks only Armenian and Turkish languish.
well what ever they did they find the way communicate with her.
on my side ,my mom was very happy, everyone was very helpful to her.
overall I would recommend this place everyone who needs it, on mine and my mom scale
this place is 5 STAR.
THANKS TO IMPERIAL HEALTHCARE CENTER.
Jonathan is a great counselor; very professional, kind, easy to talk to. Not only did he listen well to what I had to say but also was great at observing body language. He communicated well any idea or thought he had about issues I was dealing with and was able to let me talk about any subject but keep me focused as well. I highly recommend his services.