The Museum Store

Dear Moma! Due to the unseccessful communication I had to contact you via this forum. We are quite disappointed. We purchased an item and sadly a part is missing. It was meant to be a surprise so the person who received it was also upset. As European turists we did not keep the payment invoice. It was also my mistake that I paid in cash. Currently I am here with a faulty product that could have been bought in ChinaTown or throug AliExpress. With all respect I request you to refund the money.

And answer this letter asap.

This is one of my favorite places to shop in Manhattan...I visit often. I am a member of the museum so I get a nice discount in the store and I love this place. If you are looking for a unique and different gift for someone, I swear they have something for just about everyone. My house is full of stuff from here. Of course you can order online but if you have a chance to visit the store, it is really worth the trip because the store is packed with such amazing stuff, I feel like a little kid in a great toy shop. Also to mention...the staff in the store are truly amazing. They are very friendly, interested in helping you if you need help, and really go out of their way to make sure any questions that you may have are answered. I think today it is very hard to hire great employees but there are really great employees in this store. Of course it is in a great location so it is a great visit... the museum is fantastic, the restaurants on both sides of the store, Fogo de Chau and The Modern, are amazing as well.

Underground store in the Moma. Numerous selections for souvenirs and merchandise. The members may get an extra discount, so you need to confirm before your visit. Quite crowded for narrow space. Attitude of staffs were average.

The video game exhibition was a little underwhelming - was hoping for more! Pac Man was cool :)

Terrible service. Shipped 3 items separately to Canada using the same invoice 3 times which resulted in me having to overpay duties by 3 times. Refused to refund me the overpayment. I sent them backup documents multiple times and they ignored them. Do not use for international shipping.

More recently purchased MOMA Albers nesting tables through a Canadian gallery and they were all defective. Crooked and non centered glass tops as well as one leg that was not screwed on correctly. Wow.

All marketing and zero substance.

I was here specifically to pick up an Andy Warhol print I'd seen while visiting MoMA earlier in the week. It wasn't in the Musuem Store but an employee offered to up to the MoMA gift shop, where it was in stock, and brought it down for me! It was a gift for my boyfriend who wasn't able to join me on my work trip to NYC and we both really appreciate how he went above & beyond for an inexpensive print. He didn't even act like it was any trouble, great customer service.

They have an amazing selection of art themed gifts, I got my mom & sister each a magnet and myself a very reasonably priced "once you experience art, you are never the same" tote bag. Will definitely return next time I'm in NYC.

Always that place where anyone can find something - be it unique, beautiful, that something you couldn't find anywhere else.
Some stuff really hits the spot of 'I never knew I needed that but I must have it now' and sometimes it's just a nice place to visit and browse.