Chinese Visa Application Service Center

I was very pleasantly surprised by my experience at the Visa center. I arrived on a Wednesday, at half past 1 pm and there was absolutely no queue; as soon as I registered for a number I was called on a counter. The staff was extremely nice, efficient and understanding, big shoutout to the printer responsible who was very pleasant and smiling !
No waiting whatsoever, the office is very confortable and clean, 5/5 experience !!

The lady working in counter 18 today 23-11-2023 2pm for visa collection. Very bad attitude, face is black. She throw my passport and the receipt on the desk and give fed up face. Ps: i just met here for 5sec and havent even talked to her.

My point is.. if you dont want to work. Let other people take over your job. So unhappy, why still work there? Quit la. Worse customer service i have ever encountered in whole singapore.

China visa center from 23/10 no need appointment to apply visa, we come early at 9am, got number 87, very smooth, and efficient, we spent 1 and half hour done submission and made payment $111 for single entry, need to collect visa after 3 working days.

Came on thursday 11am, abt 2.5hrs waiting time for submission.

Smooth flow if follow everything on the website.
Appointment at 11am, I came at 1050am, start queueing, waited for 2hrs and finally got to submit my application arnd 1pm. Then wait for another 20 mins for payment.

The staff alrd told me waiting time is abt 2 hrs when i start queue-ing tho. So i got to go for lunch in between. Good that Lao Pa Sat is nearby.

The queue number is consistent and predictable, so i'll know when is my turn.

There is vending machine and photobooth here.

Altho, photo is useless, i brought mine and staff said not needed.

Fuss free collection.
Can collect from Tuesday, the next week.
I came on Wed 1040am, queue at counter for abt 15 mins and collect.

If possible, please avoid to schedule an appointment slot on a Monday. I spent 3 hours waiting just for the submission. My appointment was scheduled at 11am-12pm, upon arrive, the front desk will issue you a Q number to wait. There are 73 people ahead of me still waiting for theirs turn. I guessed many people wants to collect their passport within the week, hence most people come here on a Monday. One of my friend came down on a Friday, waiting time only 30minutes. Also, the speed of service was inconsistent. From 11:30am-1:30pm, calling of Q number was pretty slow. Each number takes at least 5mins to jump. However, after 1:30pm, they suddenly speed up. Within 1 minute they can call multiple Q numbers. Bet most of the staff went out for lunch. Also, please get ready everything:
1) original Passport
2) photocopy of passport information page
3) proof of resident (photocopy of re-entry permit, FIN)
4) flight booking
5) Hotel booking
6) appointment booking evidence
7) print out of application form that submitted online
Photocopy service cost 50cent each, have to insert coins. Printing service cost $1 per print. You have to email to their Gmail, so that they can print out for you. I booked first 5 days of my accomodation (hotel), as I will go to different city for my 10 days in China. Hence, I have not book next 4 nights of hotel. The counter staff insisted that I must have the hotel confirmation of entire trip. She even said, just for the sake to show, I can cancel my booking right after submission. I feel its really pointless to demand for it since you know people may just provide fake booking. Also, their SOP are different, my friend submitted her application one week before, but the staff did not request for her flight nor hotel booking information. Very misleading. Payment only can be done via Cash or Paynow. I'm worried online banking will down again, hence I brought cash. If you submit on a Monday, collection will be Thursday (for normal speed application 4 working days). If you submit on a Fri, collection will be on next Wed. Both submission & collection day are counted as the working day. I hope these information helps.

Thanks to reviews here, managed to understand the process better & cut short time taken to apply. Visit online website to fill up the application (abt 10 sections), make the appointment (next day is possible). I queued this morning at 815am, the office opened at 830am, 8th in-line with an appointment, 9am at the counter, 910am paid $86. Passport will be ready in 7 days. Smooth application overall :)

** Save your completed online form application in your cloud storage in case you need to print again due to issues. There is a counter you can email your copy to be printed. Per page $1.

Kudos to the efforts of the staff to deal with the surge in China visa applications and they even released 8.30am appointment slots for booking which is by right before their working hours. I reached 10min before my appointment time and was greeted by a long queue at the registration counter but it moved very fast. Subsequently there were 15 counters (most are open) to process the applications. I forgot to make a photocopy of my passport and went to the copier machine to do so, paid 50c and it printed out a white sheet 🤣 I went to another copier where a staff is operating it and she claimed I didn't know how to use the copier machine (it's impossible since I deal with printed documentation a lot in my work) and not because the copier ran out of ink... And she collected another 50c. One passport copy for $1 so please remember to do that lol

Staff was utterly unprofessional and rude, hastily asking questions while not being able to answer questions themselves. Building itself, the entrance, the lift look like they belong in some warehouse in remote area.

Queues were long and initial reception area was chaotic. Hard to imagine anything gets done here efficiently.

Overall, unbefitting for an embassy related entity. One of the worst in memories.