Starbucks

i had a wonderful time here! worth visiting

I've went to this branch today at around 2 p.m and tbh it was such a great experience, I've loved the service. And the toilets are very hygienic. 100% would recommend if u want to have a friendly chat, grab a drink and something to eat.

Customer service needs enormous improvement. Every time there’s an event in Hamra this is the case in Starbucks. Instead of welcoming people to show them friendliness & generosity, they block their lavatories from the time they open the coffee shop. The employees aren’t as welcoming & friendly. It feels like they’re following military orders from higher management that also need to change their approach to customer service. The event is 1 day, what happens to you if you assign 1 staff to standby by the lavatories to monitor for that day? At least you can do is to allow your genuine customers to use the facilities.
Being an international franchise, the branch doesn’t comply with Starbucks service standards.
During a busy day in Hamra, where an event under the title of “Nabad Beirut” was ongoing on the main street of Hamra which happens to be the same street where Starbucks is located, I ordered coffee & I asked for the location of their lavatories. I was literally instructed to go to another restaurant to use the services of another business since the staff were instructed to block all the lavatories even for genuine customers’ use. How unprofessional!
They didn’t allow me to go to the lavatory telling me to go drink my coffee, take some time on it and then they would decide if they would allow me or not. I was shocked at their behavior.
This is definitely the last purchase I make at Starbucks.

1 of my favorite coffeeshops in Beirut. Friendly staff (especially Jamila and Joanna)
They never disappoint, always smiling and always leave a nice message on your drink!

Horrble experience. Tables were filthy, dirt all over the place, and service is terrible... no napkins in the whole branch. Had to ask for someone to clean my table over 3 times, after the cleaning guy didn't show up (he was chatting and eating) the batista came up to clean the table. The heater was off, the weather was freezing. The light on my table was not working so it was dark. Also there was a begger up on the second floor and a stray cat and no-one did anything about it.
In respect to how pricey starbucks drinks are, you are not getting what you pay for... the place simply looks abandoned.

In the time i went thier they didn't have a lot of items only a few drinks and deserts. Their was no electricity it was burning hot i don't know how the workers survived in these conditions. The service was decent not that bad or good either right in the middle.

** Decent Morning Coffee **
The location is in the center of hamra, coffee was good, cinnamon roll was ok, the staff weren't friendly.