Local Guides World
Reviews — 8
I have never been treated as poorly in medical care as this clinic. On one occasion, the doctor refused to help me because I spoke too quickly on the phone appointment, I'm neurodivergent and get very nervous, I told him this and he hung up on me. I have been hung up on, and had my calls ignored when trying to follow up on my referral paper work. Best to go some place else.
My family of 3 has been with Dr. Heer for the past year and our experience has been great. Today I had an emergency situation and needed to speak with a doctor, I was booked with Dr. Azer, and he was also amazing! Very professional and thorough. He had to consult BCW onsite OB for a specific medication and he was able to turn it around within 2 hours and got me the prescription. I don’t think all walk in clinic doctors can give you this level of care. Kudos!
Today we had an appointment and got a call just few hours before our appointment that it needs to be rescheduled because of the family doctor’s personal reason. We scheduled this appointment almost 3 weeks ago and i tried to reschedule with the front desk lady but whenever i ask for certain day to reschedule she just kept saying it is fully booked so i need to wait another 2 weeks to see the doctor. They also offered us 11am appointment on Saturday but i had something else so I asked if i can be there for 11:30am but they refused because it is “walkin” only😂come on it’s only 30mins gap. It was the doctor who weren't able to come to appointment and if u guys are trying to reschedule at least be more flexible with booking time. Obviously they wont even care about this review but I'm just leaving it here so that people dont fall for it
I had a great walk in experience here with Dr. Azer, very professional and he booked a follow up call for the week later for the results of my labs. If you’re looking to walk in then just plan on going 15 minutes before it opens (at 9am not 8am) and you will be fine.
They always busy yet we can’t schedule an appointment despite going in two days in a row!!!! Told us to come back the next day for a walk-in but then they said there are no slots the next day! What gives? Maybe an online scheduling system would work better. Please do better, this is a terrible clinic experience.
Wasting your time booking with this clinic
Very difficult to get an appointment. Arrived at the clinic with an appointment and was told they will phone me. Later the receptionist said they will call me between a three hours range. But No one phoned. It is a walk in clinic only in the morning. Try going somewhere else.
Very difficult to get an appointment. Arrived at the clinic with an appointment and was told they will phone me. Later the receptionist said they will call me between a three hours range. But No one phoned. It is a walk in clinic only in the morning. Try going somewhere else.
This is probably one of the worst doctors office I have ever been to. On multiple occasions Dr.Kelly has been COMPLETELY USELESS, she’s also probably the most condescending person I’ve ever met in my life. My first poor experience was in 2019 when I came in for a checkup and expressed how I felt utterly exhausted, and just something was off. She didn’t even send me for blood work and proceeded to say “you’re just a stressed out university student”. Fast forward 2 weeks later I end up in the hospital with such a bad case of mono that I developed a Bell’s palsy and had to be admitted. Pretty sure that could have been caught 2 weeks earlier… My second experience was in 2022 when I needed to get a prescription renewed and I phoned as I was in BC attending university. However Dr. Kelly wouldn’t renew my prescription as I was “out of province”. However I had already gone through my emergency refill and had two pills left. So I asked Dr.Kelly “well what do you suggest I do, I cannot just stop taking these meds” and all she kept repeating was “I cannot prescribe something if you are in BC”. Which okay fair but she didn’t even tell me next steps or something to do. Basically she didn’t care that I was going to be without my meds. Also I completely agree about all the comments about the receptionist, she’s absolutely awful and inhumane!!
Yesterday on July 17 2023 had conversation with Doctor, I forget his name but was male Doctor ,, ,,after explaining him what is my health issue Doctor filled out MRI form for private clinic at Surrey MRI.
Told me how he will send it very next day aka tomorrow to MRI Clinic.
18 of July 2023 I called MRI Clinic that they received forms from Foothill med, clinic they told me no they did not received nothing , called back foothill clinic they assured me they did it and they will send it again.
Later on phoned again MRI Clinic and again they didi not received nothing , phoned back foothill med, clinic, that time front desk female employee was so frustrating asking me what is my problem , why I am calling them all the time , what is reason for me to call them, where I am from, cause she could not understand me.
finally she said if I need to do MRI than I should see another Doctor at another clinic
Told me how he will send it very next day aka tomorrow to MRI Clinic.
18 of July 2023 I called MRI Clinic that they received forms from Foothill med, clinic they told me no they did not received nothing , called back foothill clinic they assured me they did it and they will send it again.
Later on phoned again MRI Clinic and again they didi not received nothing , phoned back foothill med, clinic, that time front desk female employee was so frustrating asking me what is my problem , why I am calling them all the time , what is reason for me to call them, where I am from, cause she could not understand me.
finally she said if I need to do MRI than I should see another Doctor at another clinic