MedStar National Rehabilitation Hospital

My journey began in April of 1986 during their Inaugural year. It was a preemie, one of it's kind facility then and it has fulfilled and exceeded their theoretical conceptualization! It is not only a
state of the art medical center offering both in patient and outpatient treatment options. NRH's courageous and dedicated medical teams' are forever evolving new protocols and leading edge treatment options which are exceptional!

Embracing innovative new treatments and mastering in the traditional hands on grit of hard work; only enhances positive patients outcomes. The Washington, DC facility is a model facility where any patient can reach their goal and soar!!

The nurses, the therapists, and staff were outstanding. I was admitted from GU hospital last August, and I’m so grateful I was was sent here. Apparently I wasn’t even supposed to be accepted because at the time I couldn’t even speak, swallow or had any type of mobility. Mann, the therapists worked my butt off, sweat and tears I tell you! I Thank God they did, because had they had babied me and let me stay in in bed, I wouldn’t have recovered so quickly. The nurses too, so encouraging, and by most of them being women, they treated me like their own daughter. I’d cry to them sometimes sofrustrated with the hand I got dealt but they were there for me and would even cry with me. Shout out to the kitchen staff because the food was bomb! Idk about all the talk about hospital food being bad, but NRH had me biting my lip it was soo good. I felt like royalty having them take my food order everyday. The midnight snack tuna sandwiches and Graham crackers hit the spot too! Shout out to nurse Annemarie, Julia, Marie, fallogot, Patricia, Denise, Joy, everyone else whose name I can’t remember, thank you ladies for taking care of me! Shout out to my therapist Jeniffer Vance- for making my days fun with the baking and games, Alison Cuneo- I didn’t know my capabilities and you pushed me to the bone, Lauren russel- for helping me drop it low again lol, sierra- my speech therapist- thank you for making my Brain work hard again. Thank you all so much for encouraging me and helping me recover. I know this is long but I feel like hospital staff don’t get the credit or recognition they deserve. You have to really love what you do in that field, and I could tell by how much they helped me that the people who work there genuinely care for others. Thank you NRH!

The Psychology Department has the most unhelpful personnel I have ever interacted with. After being incorrectly transferred to their department while trying to schedule an appointment, instead of being a helpful professional & advising that the operator incorrectly transferred my call Ms. Wise (Or Wide or something of that nature) proceeded to challenge me about us receiving services from NRH. Not only have we received both in patient & out patient therapy, my grandmother was admitted to this facility for almost 2 weeks. There was no doubt about her being a patient there. After going back and forth with me about it, she hung up the phone on me instead of transferring the call back to the operator to be properly rerouted. I called back & asked to speak to a supervisor - someone named Joyce answered but did not identify herself as a supervisor despite my 3 direct requests to speak to a manager. She proceeded to cover for the woman I had previously spoke with advising the call was not terminated as if I wasn’t the person on the other end! The customer service displayed by the clerks/schedulers of the psychology department is classless & very unprofessional. The assistance they provide is a very distasteful reflection of the department & I’m honestly relieved I wasn’t seeking their services! Beware when calling in to schedule - the representatives are not there to provide stellar assistance in the least bit!

The therapist I was assigned to were very hardworking people. I really appreciate all their efforts and support I am very grateful for their services. It has been a positive experience. I would like to take this opportunity to spotlight Ms. Edith. She is an Awesome therapist and very in tune with her therapy and patients. I also had an opportunity to meet Ms. Therese the office Assistant at the front desk. She is such an amazing person and professional individual. If all my visits to any center is as good as MedStar NRH Irving Street. I would be very satisfied.

I cannot say enough about the services provided by MedStar Rehabilitation Hospital! I was a little hesitant at first to commence my therapy sessions. However, after going through the process, I am confident my recovery progressed better than expected as a result. I would recommend and encourage anyone needing rehabilitation to seek MedStar services.

I was in a serious car accident and necessitated Speech, Occupational, and Physical Therapy sessions. I did not want to attend therapy but my wife was insistent. She performed an exhaustive search in the DC Metro Area on facilities providing such services and ended up selecting MedStar due to its reputation and reviews. I reluctantly agreed to attend all three sessions.

I had no idea how beneficial attending therapy sessions would be. I immediately felt as if the therapists listened to what I had to say, asked questions to understand my rehabilitation situation, and crafted sessions on a weekly basis based on my specific needs.

I can’t say enough about all three therapists: Speech Therapy – Alyssa, Occupational Therapy - Anjali/Sam, and Physical Therapy – Aliana. They were all fantastic and definitely provided the service level MedStar is known for.

Joey

Miss Yvonne Francis and her team have made a huge difference in my life. From my first appointment, I saw their commitment and empathy towards my healing journey. They go out of their way to work with me and help me know that I am not alone in this therapy process. I recommend them with all my heart!

Excellent, caring staff. Highly professional. The therapists are very knowledgeable extremely encouraging, giving hope for improvement and better recovery. Always makes me feel valued whenever I go to MedStar.

This team is comprised of angels! The are a gift from on high. My therapist was a terrific partner in this process. He was warm and understanding with a great sense of humor. I'll definitely return when needed. A great experience.