The Ritz-Carlton, Berlin

I want to share my experience of booking room at Ritz-Carlton Berlin from 1 to 8 December, booking numper # 94934142.

I booked it directly from hotel and hotel asked to send detailes of my credit card to guarantee the room. My visa was not approved and I canceled booking. Hotel confirmed cancellation without any charges.

But on 1 December hotel charged from my card full amount of booking about 6 440 Euro. I sent them mail and reservation manager confirmed that my booking was canceled without fee and they will check.

Afrer that on 7 and 8 December hotel charged me again 933 Euro.

I sent many mails, but nobody answered. Finally I got all 3 payments back in the middle of December. But on 26 December I got sms from bank, that hotel again withdrew from my card all these 3 payments total about 7 373 Euro.

I am very angry, why hotel stole my money and nobody answer to my mails and explain the situation! Hope I will get it finally.

Worst 5-star hotel I have ever stayed in my lifetime. VERY inexperienced hotel staff who didn’t know how to guide a guest. Mal functioning coffee machine that broke three times during our stay. Extremely difficult to open the bottle of water in the room( you will have to shake it for a few minutes before breaking your fingers to twist the cap off). Detached bath top shower head that is hard to “ attach “ to the shower “ hole or thing “ . Awful food in the executive lounge. Tasteless & tacky decorations of the lobby. Mediocre Japanese restaurant called, “Ishi” in the hotel . The server did not know what “ sake “ was . It was laughable, really. The Real Madrid soccer team who partied out LOUD until wee hours disturbing other guests waking us up . The list goes on. Go to other hotel , such as , Telegraph . Classy. Elegant. Excellent service, great restaurants. AVOID this hotel.

Central location with the walking distance to the key historical landmarks. Rooms are spacious and clean, some maintenance needs to be done to reach luxury status.
The best crew are the bellboys always smiling and friendly.

This is an all around very solid hotel. Pricing is high but is in line with the quality of the rooms and the service provided.

Breakfast is delicious and very varied.

Fitness center is a little bit on the smaller side. Missing leg workout machines, but all the equipment is relatively new and perfectly kept up.

Always a gorgeous stay at the Ritz. Pool area is very relaxing. Hotel is extremely clean and comfortable. I have stayed in the Ritz before and always come back for the bed. It’s like heaven!

Got an upgrade to a corner room on arrival which was such a treat.

This hotel is stunning and the staff are beyond helpful. The cocktails in the Curtain Club are to die for; sit at the bar so you get a front-row seat to all the action. And if you have a chance to stay, the rooms are modern and sexy plus the omelette I had at breakfast was somehow the best of my life. Can’t recommend this hotel enough.

This hotel is close to everything, including the Mall of Berlin and Potsdamer Platz. There is underground transportation across the street for you to easily access the rest of the city. The rooms are spacious, and there is a lovely spa and pool area on the lowest level. Without booking a spa service, you can access the sauna and steam rooms. The concierge and front desk staff are warm and helpful. I reached out to them after my stay to inquire after a lost item, and they responded within a few hours. You feel well looked after here!