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Reviews — 8
Flight was delayed, and inevitably pushed to the next day. It took about two hours sitting in line to get a hotel voucher and word on where to get checked luggage - any confirmation of what was happening was purely through people who went through the line and were asked about it by us, or overhearing.
I’m not mad about the delay. It happens. I’m mad about the utter lack of communication. The wait-time would’ve been significantly lower if they had explained the situation en masse rather than pulling in people one by one.
I’m not mad about the delay. It happens. I’m mad about the utter lack of communication. The wait-time would’ve been significantly lower if they had explained the situation en masse rather than pulling in people one by one.
Late take off then flying in loops prior to landing. Wifi never active even on a long 17-hour flight.
Poor customer service. Can’t call them, lines always busy, no single help. Unorganized from their partners. My flight got canceled in Manila and they promised that they will give a free accommodation here in LAX. I went to AA for help, they told me to go to JAL customer desk. But no one there. So I decided to checked in at the hotel nearby at my own expense. Philippine Airlines called me at midnight to tell me I have free accommodation. Like wth! Seriously? Midnight? I gave 3 stars because JAL has a reputable name and company.
The worst airlines I've encountered the last 10 years. Spent hours with the customer service 1-800 for several months on hold still never got to anyone, and from what the manager in LA told me, it seems like they're doing this deliberately. The level of dishonesty, insincerety, intimidating and shameful misconducts of Seattle staff like Natsuko is beyond belief. While Aline, Izumi and Tako were very helpful at beginning. But the shameful misconducts were quickly spread like fire, even to a SeaTac security officer. What a disgrace. Bowing down, apology & courtesy is traditional Japanese supposedly demonstrating sincerety & integrity. But clearly not with her. She "appears" falsely-professional, bowing down & apologize, but very disrespectful, intimidating, hostile, malicious trying to change your ticket status into oblivion, with vicious intention trying to intimidate other JAL officers & directors who were favorable, to follow her serious misconducts. Further denigrating JAL and Japan reputation. Once we recorded the conversation, she & her accomplices become afraid and went away. What a disgrace, dishonest.
One of the best Airlines of all time.
Excellent customer service and excellent flight crew members.
In business class, flight attendants were always coming by asking if I needed anything.
I am visually impaired and they were super helpful with explaining different things to me and what all was on the menu.
The Boeing 787 fleet with Japan Airlines is amazing.
Overall a great airline with great service.
Excellent customer service and excellent flight crew members.
In business class, flight attendants were always coming by asking if I needed anything.
I am visually impaired and they were super helpful with explaining different things to me and what all was on the menu.
The Boeing 787 fleet with Japan Airlines is amazing.
Overall a great airline with great service.
One of my favorite airline!
JAL use Qantas’s first class lounge in LAX which was nice! The staffs in the lounge are very nice and courteous! But the food just so so!
The inflight service also great, if you can score a business or even first class seat you will be really in treat!
The food is excellent, wine list are nice, they serve “Salon” champagne in first class!
The flight attendant consistently check for you need and refill your drink! I really enjoyed fly with them every time!
I will find my way to fly with JAL as much as I can!
JAL use Qantas’s first class lounge in LAX which was nice! The staffs in the lounge are very nice and courteous! But the food just so so!
The inflight service also great, if you can score a business or even first class seat you will be really in treat!
The food is excellent, wine list are nice, they serve “Salon” champagne in first class!
The flight attendant consistently check for you need and refill your drink! I really enjoyed fly with them every time!
I will find my way to fly with JAL as much as I can!
So dissatisfied with Japan Airlines. My wife's ticket apparently shows as an “infant” and our infant shows as “child” and after being at japan air kiosk and talking to both Expedia and American Airlines for 2 hours (we arrived 2.5 hrs early) We still weren’t allowed to board and missed our flight. And of course the flight for tomorrow is booked. On top of that, everyone at these three companies is still saying NOT OUR PROBLEM. How is this acceptable? Especially with an infant? Everything is correct in our itinerary, but apparently something got lost in translation when transferring to #jal. But save for one jal worker, everyone passed the baton into someone else and now we’re left stranded in a city w don’t live in with our ten month old and no game plan.
After spending the last SEVEN hours on the phone, we were told by Expedia that my flight “looked like an infant fare” because it was “so economical”.
To add insult to injury, the manager at the JAL SeaTac kiosk refused to acknowledge me (a Hispanic woman) or my husband, instead telling her workers to “tell me she can’t hell me” when I was literally in front of her. MEANWHILE SHE WAS TAKING SELFIES AND ALL SMILES WITH HER JAPANESE CUSTOMERS. This is unacceptable behavior, and now we’re being told it will be $5000!!! For us to fly out tomorrow?! I have never heard of such an absolute disregard for customer service as this.
After spending the last SEVEN hours on the phone, we were told by Expedia that my flight “looked like an infant fare” because it was “so economical”.
To add insult to injury, the manager at the JAL SeaTac kiosk refused to acknowledge me (a Hispanic woman) or my husband, instead telling her workers to “tell me she can’t hell me” when I was literally in front of her. MEANWHILE SHE WAS TAKING SELFIES AND ALL SMILES WITH HER JAPANESE CUSTOMERS. This is unacceptable behavior, and now we’re being told it will be $5000!!! For us to fly out tomorrow?! I have never heard of such an absolute disregard for customer service as this.
