Sheraton Essen Hotel

Had a great stay. Services were good rooms were comfortable as well. Liked the grandeur art and lobby area. Staff was exceptional in hospitality.

Rooms we got were a bit outdated but bathrooms were fairly new. The heater was rather noisy but had to keep it on because temperature was chilly (it's Autumn!). Great location to access Philharmonie tram/train station just in front of the hotel. Also a good walking distance to Essen hbf.

Breakfast was okay, nothing special compared with other Marriott hotels we stayed in, but cannot complain because it fuelled us just as well. And the park at the back with a water jet/fountain was a sight to behold. Reminded my kids of Jet d'Eau in Geneva, only smaller.

Service was fantastic. We don't speak German so we're delighted that the receptionists speak English so well. Big up to Xin Wang and Kieleran (?) for the patience in answering our questions every time. Thank you!

The room was adequate but not excellent. The staff were nice but their English was poor.
The rainfall shower was completely waterlogged and leaked heavily in several places.
The service is slow. It took up to 30 minutes between meals as we were eating from a pre-ordered menu.
The lift and wifi is slow.
The hotel has its own rules which are more inconvenient for guests. A particular drink could only be consumed in that particular place, not in other places, the staff told you so.
Breakfast is the same every day, a bit boring after the second day.
Electric appliances cannot be charged when you are not in the room.

Well appointed hotel with good access to town and plenty of parking.

The rooms are well decorated and equipped, with very comfortable beds and a lovely bathroom.

The room had air conditioning and plenty of room for yoga!

The hotel overall is very quiet and has a very relaxing feel.

There is parking underground with direct access to the hotel.

The centre of town is a 10 minute walk and behind the hotel is a pleasant park with a lake, great for running.

Breakfast was good with plenty of choice

Best location ever literally in the park with Aalto theater contrasts with visible age of the hotel and low upkeep efforts.

Excellent and well educated staff.

Empty shampoo/showergel on arrival took a while to resolve.
I consider the breakfast to be horribly bad. Many buffets items where offered in minuscule cups with small teaspoons - not to take with you, but to laborously shovel a few gramms on your plate. You might think you are in a seminar on homeopathy and not on a buffet offering some olives and veggies.

Ah, and they ran out of most of the bread buffet a good hour before the end, resorting to cut bread and heated up frozen croissants.

The rest fit the picture, one thing that stuck to my mind were the processed juices from a vending-machine-like contraption.

In general, the entire breakfast screamed "cost-saving" at me.

Running a hotel that in many ways is still living in the .. 1980ies, i would expect that this is made up by good soft features. Not so much here - but at least the staff was super nice.

Very nice rooms.
Breakfast was ok but not what one would expect for this type of hotel.
People at the reception are very helpful but when they proposed a restaurant to eat, they could have mentioned that the prices at that restaurant are excessively high. One would think they get a commission to send people...

Stayed here 2 nights . Nice hotel overall. Very good service and staff. Breakfast was very good. Rooms ok everything worked but a bit tired and old-ish however the bathroom had been renovated so that was really good. I think it’s a lot better than the other hotels nearby.