Express Factory Outlet

Terrible Staff. None of them want to work. Yesterday I simply asked a question is there a fitting room? And the gentleman wouldn't even make eye contact and stated: its on the other side (while having an attitude).

Next we go to the front desk to ask a question. The other gentleman was mad my fiance asked how much a shirt cost. After we made the purchase he aggressively opened a bag for the item. And giving attitude when she said thank you. The guy was clearly annoyed being at a job who pays him, and thought being friendly was too much for what he is getting paid. Will never go again. Train the management and staff to actually treat customers with respect. Not hard to be friendly. If it is hard then you shouldn't work in customer service.

Everyone was so nice here. Aaron helped me put an outfit together and Alexis rang me up quickly. The store was clean and service was quick! Thanks guys

Excellent people working here. Helped out tremendously. Found everything we needed quickly and will shop again as I now have a credit card from them due to the excellent staff working there. Thank you all again

We were absolutely delighted by the quality of the store and it’s employees. Specifically, the manger Rachel went above and beyond for us and helped us to find the perfect clothes. She is a great professional employee and is an asset to the company.

Big shout out to Alexis! A+ service. I walked in lost, explained what I needed, and she nailed a look for me! All on a budget! 🙏💙 Rachel was a great help too! Thanks ladies for helping an androgynous shop in Mens!

Great Lakes is about 30 minutes from my home and we don't venture out that way very often. I needed some jeans and like Express's stretch jeans a lot. We took a trip out and was told their changing rooms close after a particular time. I had to buy the jeans not knowing if they'd fit. I did that and come to find out, they didn't fit. So another ride out there today where the mall closes at 8pm to see the gate partially closed at 6:30pm. They said they close at 7pm unlike the rest of the mall. So another trip out there to exchange the close that didn't fit me and again, couldn't try them on because they were closing. The lady working mens was rude, I asked for the same jeans but in a specific size, didn't say anything but walked away. I could tell she was looking for that fit jean and where they were located in the store and when she found them the only thing I heard her say was "their on that rack there". Not sure why I would have expected anything else as my visits there have always been consistently bad. I hope to god my clothes fit because I refuse to go there again!

Came in over the weekend with my sister and we found these zip up jackets for 14.99- a great deal! The sign said extra 60 percent off clearance tag so we expected the jackets to ring up around 6 dollars. The man who rang us out told us there was no extra 60 percent off and said it was ten dollars- because they had another sign that said 10 dollars all tops. But no extra 60 percent. We tell him, the sign is literally right there and he turns around to ask a manager, coordinator? Not sure, but turns back around and says no they were placed wrong there is no extra 60. Its ten dollars. Its crazy to me, that the stores literal signs says extra 60 in bold letters and according to employees its not. He didn't offer to check and see if the signs we were pointing at were correct he just gave us an ultimatum saying they must have been placed wrong. Mind you, there were so many of these jackets placed in the same area. As a retail worker myself, this would never be correct manner in dealing with a situation like this. Rather the employee sounded quite annoyed (I get it, its the weekend and you're tired) BUT we were not rude about it. It really made the situation seem like it was our fault and the signs they had for their promotion were somehow wrong? Point being, I know retail sucks but don't treat customers rudely when they aren't being rude.

I was sceptical at first, but having purchased a few pieces of clothing from them now j can safely say that the clothing is good. During my purchase, the cashier I checked out with forgot to take the mag tags off my shirts which I did not see until I was already at home. Living an hour away, I called to see if there was any way I could remove this without coming back in. The manager was quite rude to me on the phone, repeatedly implying idiocy on my part when in reality their cashier was responsible for not correctly removing the tags. Good enough cloths and poor service results in the 3/5