Black Bear Diner Tarzana

Went early morning before school. Only one lady covering the front of the restaurant. She was very nice and attentive, even as she was running all over the place to prep the restaurant and serve her tables.
Got the country steak, gravy was nice and creamy. Potatoes seemed undercooked. Nobody ate theirs. The eggs benedict were flavorful. I created my own with eggs, pancakes, and chicken sausage. Wasn't a huge fan of the sausage as it overpowered everything else. The best thing was the sweet cream pancakes. Almost choked as we were trying to eat them all at once. I was able to take some home and they were still good the next day, heated up. Kids want to go back and just get pancakes. Definitely will be returning.

Food tasted great, Manny had superior customer service. The only negative for me was the pricing. $20 for an omelet is a little too steep for breakfast. The Mile high biscuits and gravy was picture worthy though.

I had a complain when I went here because I found a hair under my country fried steak and I discovered it when I had eaten almost half of it, I told the waiter and he just came and pick my plate, I was waiting because I thought he was going to give me a new one or offer me a refund but he just gave me a 4 dollar discount for food quality. I was very disappointed because I've worked on restaurants where if that happens they not only remake your food but they don't charge for it. So I not only ended up hungry but paid almost the full price, the worst is that I was talking about it to a coworker and he told me that it happened when he went to this place , to him and someone else of his family.
I might give it another chance because the food Was great, county fried steak delicious, the chicken and waffles were awesome as well, If you go with your kids don't order kids pizza is not good. But since someone else had the same issue with the hair on the food I don't really trust the quality control, besides it's not the cheapest diner.

This is one of those franchises I enjoyed while I was in Salt Lake and they're just as good here in California. I ordered the Bigfoot breakfast and I'll be continuing to enjoy it as I brought home so much in leftovers. The service was prompt and friendly and the restaurant was very clean.

This diner made me feel like I was back in the Smokey Mountains. All of the bear decor and signs was super cute. Plenty of places to sit. Great for larger parties. Parking is easy. Food was great. Bacon is super meaty. Not a fan of the sweat cream waffle. More dense and cake like than what I prefer. Julio our server was attentive!!! Heard great things about dinner, especially the tri tip. Prices are high so I wont be able to come as often as I would like to. Quality is worth it.

Dining in was a good experience at Encino, Tarzanas Black Bear Diner. Customer service was exceptionally excellent and the food was just right. My server Cici was very helpful and friendly. Our food came in a large portion, but it wasn’t too much to make you feel gross. The place is clean and a great place to come eat with family and friends.

The food was good and I might return but the service from my waitress was bad. She asked what I wanted quickly and then left. Like she was in a hurry... I had to ask someone else for a straw because my waitress didn't return after dropping off my drink. Then, she brought the food over and walked away. I waited for my waitress to come and check to see if I needed anything, yet she failed to do so once again. I had to ask someone else again for a refill. When she finally did come, she dropped off the check with a smirk and left again. By this point, I had to get up and ask for more gravy. When she did bring the gravy, she brought the wrong gravy and then left. I had to get up again, and then she said, "Oh, you wanted the other gravy." I literally had to get up twice, I had to 2 other people to serve me because my waitress didn't return.
This was my first time visiting the diner. I might go back to a Black Bear Diner, but I just might have to go to a different location. I was happy that the food was good, too bad that my experience was not!