Habitat for Humanity of Collin County ReStore Plano

Donated some goods. Found some deals. Great customer service. What's not to like?

Was trying to donate light fixtures today and had a bad experience.
1) Website says they accept fixtures
2) Lady in the front says they accept
3) The guy in the front (Ken?) says they accept after seeing pictures of the fixtures
4) The kid in the back says I am the boss. The people in the front are idiots who don’t know better and we don’t accept.

There goes my time having driven 20 miles to donate.

Terrible customer service - we walked in and we were berated by the employee to leave because they were “closed”. I have never been yelled at by someone because I entered the store two minutes before closing but I can assure you that I won’t be coming here again.

Came by 10mins before the store closed for a quick look. The door was locked and when they came to the door I asked were they open they told me no.

Went to the Plano location, Tia, opened the door three minutes late. Not a terribly huge deal. However, when I entered the store I asked thank you are you open? Got the eye roll, and "come in." I simply said, wow what a welcome. She said I can ask you to leave. I responded, you don't have to, I'll leave. She followed me out like I was a theif. Little did she know I was there looking for a used refrigerator for a local women's shelter. What a shame.

When did the restore stop taking actual building and diy/home improvement materials? They’re just Goodwill v1.5 at this point.

EDIT: I appreciate the quick response from the owner. However I wish I didn’t have to find out this information this way; at home, nowhere near McKinney.

Having the drop-off employee tell people there was an alternative store nearby or placing a sign with items that another store can take would have helped avoid this.

The things they have are nice. Reasonable prices and I like helping the cause. I think it's wonderful what they do for people and the community. Well upkept place. I'm a big believer in customer service.I enjoyed everyone except the manager, Cara York. I just really got the feeling she was more into the money that she made from the items than helping customers. I spent $965 in the store on a couch, and 2 bed frames and one of the bed frames were broken. Not a problem. The problem was she just kept making me feel like I wasn't welcomed and she was kind of disgusted by me. I wanted to spend more.

Lots of stuff! Fun to browse...great deals! Large store with nice resale furniture and lighting, New and recycle building materials.