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Reviews — 8
I brought my dog Doobie here,for a check up and shots! The staff was so good at keeping him calm. He had his shots without incident. I would highly recommend to anyone who wants a nice easy environment for their pets to come see them!
We took our dog here, my daughter is friends with the owner's son and they are a great family. Took care of our puppy and helped us with everything. So kind, understanding, and a homey place. Truly recommend— We will be coming again incase of anything with our furry friends.
After a terrible night at blue pearl ER , where they didn’t even lay an eye on my baby, I brought my kitten at the kewgardens hospital . Thankfully I was able to get an appointment the following morning. The overall wait time was reasonable and didn’t feel long. The entire team was compassionate. Dr. Ray was amazing in listening and explaining the procedure and steps. He gave us options for X-ray or medicines first. We chose to try medicine first. Our baby ate after more than 24 hrs within 2 hours of the first medicine and became active again.
The office was clean and welcoming with other nice pet parents waiting.
Being a first time kitten owner , it’s been nerve wracking but the the great team in the hospital was able to help us through it.
Best part? They are open even after 6pm :)
❤️❤️❤️❤️❤️ lots of hearts for these people with compassionate hearts !
The office was clean and welcoming with other nice pet parents waiting.
Being a first time kitten owner , it’s been nerve wracking but the the great team in the hospital was able to help us through it.
Best part? They are open even after 6pm :)
❤️❤️❤️❤️❤️ lots of hearts for these people with compassionate hearts !
Dirty facilities, extreme wait time, weird about releasing my cat’s medical records, negligent with my cat’s (expensive) treatment!!! Do not go here!!
My cat started showing signs of an ear infection and I worried ear mites could be the cause, so I brought my cat in to this animal hospital to be seen. This place had pretty good reviews online, so I made us an appointment. On the first visit, it took a couple hours to be seen even though we made an appointment. I do understand that it’s a clinic that sees emergencies and wait times can vary, but what could’ve been a 1.5 hour vet visit max was 3+ hours between wait time, treatment and billing. Anyway, the appointment itself was maybe 15 minutes out if that time. The patient room itself was not clean. Maybe they wiped the main counter off, but there was dust and dirt and animal hair *everywhere*. My cat’s treatment ended up being over $175.00 and they didn’t actually look at any swabs for my cat’s ear under a microscope. They said if it didn’t go away they’d biopsy his ear. They didn’t send me home with a receipt or description of any treatment information.
Made a follow up appointment and waited 2.5+ hours to be seen for yet another 15 minute appointment. The doctor we saw looked in his ears and told me his ear canal was clean, and that there was nothing there. He wiped around the effected ear and said it was just excess ointment (this didn’t make sense to me in the moment, because the other ear was clean and fine, while the other had an obvious brown discharge yet again!). I asked him if he was sure because I thought it really didn’t look normal, but he insisted it was the ointment. Then, he said my cat’s teeth needed cleaned (something NOT mentioned the week prior during our first appointment when they said he was in great health) and quoted me $400 for a cleaning.
I payed for the second appointment and brought my cat home. I look in his ear and sure enough it was dirty, and there’s discharge that is obviously not the clear ointment. Also, my cat is an indoor cat with a clean home. Even if there was some debris in the ointment, there is no cause for that much gunk! I called that night to make an appointment with another clinic in the area because I felt something was not right. Side note, when I called and asked for medical records of that first visit so I could let the new clinic know what they put in his ears originally, they were very weird and difficult about giving me access to the appointment information. They still have not send it my way.
We were seen at another clinic today, and firstly, the level of cleanliness and professionalism was different by leaps and bounds. We were seen within 20 minutes of appointment as new clients, the facilities were super sterile and the vet and assistants were very kind and thorough. The doctor there took a look in my cat’s ear and agreed that something was not right. He was also surprised that long-lasting antibiotic ointment was put in his ear without a test under a microscope. Our vet took a swab of his ear to test himself. Low and behold, my cat has a fungal infection and not a bacterial infection in his ears, and received an incorrect and expensive treatment. He was prescribed an ear wash, daily anti-fungal and steroid to help with comfort since his ear had become irritated from lack of proper treatment. Also, my cat’s teeth are in wonderful condition and we were recommended to simply brush his teeth more often. No $400 cleaning needed at the moment.
In conclusion, my cat’s condition went untreated for an extra two weeks because of the negligence here, the hospital as a whole was not very professional about communicating wait times or clean, they were weird about sending me our records (which, frankly, makes me suspect they probably didn’t keep any), they tried to have me spend an extra $400 on a procedure not even needed at the moment, and the nearly $230 and 5 hours I spent here could’ve gone towards the $250 I spent at another vet for accurate and efficient services. Would not recommend going here.
My cat started showing signs of an ear infection and I worried ear mites could be the cause, so I brought my cat in to this animal hospital to be seen. This place had pretty good reviews online, so I made us an appointment. On the first visit, it took a couple hours to be seen even though we made an appointment. I do understand that it’s a clinic that sees emergencies and wait times can vary, but what could’ve been a 1.5 hour vet visit max was 3+ hours between wait time, treatment and billing. Anyway, the appointment itself was maybe 15 minutes out if that time. The patient room itself was not clean. Maybe they wiped the main counter off, but there was dust and dirt and animal hair *everywhere*. My cat’s treatment ended up being over $175.00 and they didn’t actually look at any swabs for my cat’s ear under a microscope. They said if it didn’t go away they’d biopsy his ear. They didn’t send me home with a receipt or description of any treatment information.
Made a follow up appointment and waited 2.5+ hours to be seen for yet another 15 minute appointment. The doctor we saw looked in his ears and told me his ear canal was clean, and that there was nothing there. He wiped around the effected ear and said it was just excess ointment (this didn’t make sense to me in the moment, because the other ear was clean and fine, while the other had an obvious brown discharge yet again!). I asked him if he was sure because I thought it really didn’t look normal, but he insisted it was the ointment. Then, he said my cat’s teeth needed cleaned (something NOT mentioned the week prior during our first appointment when they said he was in great health) and quoted me $400 for a cleaning.
I payed for the second appointment and brought my cat home. I look in his ear and sure enough it was dirty, and there’s discharge that is obviously not the clear ointment. Also, my cat is an indoor cat with a clean home. Even if there was some debris in the ointment, there is no cause for that much gunk! I called that night to make an appointment with another clinic in the area because I felt something was not right. Side note, when I called and asked for medical records of that first visit so I could let the new clinic know what they put in his ears originally, they were very weird and difficult about giving me access to the appointment information. They still have not send it my way.
We were seen at another clinic today, and firstly, the level of cleanliness and professionalism was different by leaps and bounds. We were seen within 20 minutes of appointment as new clients, the facilities were super sterile and the vet and assistants were very kind and thorough. The doctor there took a look in my cat’s ear and agreed that something was not right. He was also surprised that long-lasting antibiotic ointment was put in his ear without a test under a microscope. Our vet took a swab of his ear to test himself. Low and behold, my cat has a fungal infection and not a bacterial infection in his ears, and received an incorrect and expensive treatment. He was prescribed an ear wash, daily anti-fungal and steroid to help with comfort since his ear had become irritated from lack of proper treatment. Also, my cat’s teeth are in wonderful condition and we were recommended to simply brush his teeth more often. No $400 cleaning needed at the moment.
In conclusion, my cat’s condition went untreated for an extra two weeks because of the negligence here, the hospital as a whole was not very professional about communicating wait times or clean, they were weird about sending me our records (which, frankly, makes me suspect they probably didn’t keep any), they tried to have me spend an extra $400 on a procedure not even needed at the moment, and the nearly $230 and 5 hours I spent here could’ve gone towards the $250 I spent at another vet for accurate and efficient services. Would not recommend going here.
Thank you for saving Thor, my family and I couldn’t be anymore thankful!
****** I recommend this place to anyone. It’s a hidden gem in Queens. They also take emergencies! Emergency fee was only 95$. They don’t do anything you don’t approve financially and are very transparent and knowledgeable. My pup was hanging on by a thread and he is now at home recovering thanks to them.
****** I recommend this place to anyone. It’s a hidden gem in Queens. They also take emergencies! Emergency fee was only 95$. They don’t do anything you don’t approve financially and are very transparent and knowledgeable. My pup was hanging on by a thread and he is now at home recovering thanks to them.
I’m very grateful I found this veterinary care for my fur baby! She had her dental cleaning done and her eye skin tag removed here. The vets are great doctors, as well as the assistants. They listened to all my concerns and assure me that everything was going to go well. The receptionists are also very nice ladies. They made sure to clearly explain everything to me and answer all the questions that I had regarding the procedures. This is only the first day she had her dental cleaning and she’s happy/being herself. Thank you Dr. Botros & Dr. Shark for actually caring about our pets😀👍🏼 I will continue to take my pet here! Highly recommended it to all of you looking for veterinary care. Prices are also very affordable and I love that they take walks in for emergencies. ⭐️⭐️⭐️⭐️⭐️
I would like to express my deepest gratitude to Doctor Shark for his wonderful care towards the pets. He is not only attentive and patient towards the cats and dogs, but he also strives to do his utmost best in ensuring their health and well-being. His passion and dedication towards animal care are evident in each consultation. He has always been available in times of need, and his compassionate nature is truly admirable. Thank you, Dr. Shark, for all your hard work and dedication. You are truly one of a kind!