Cycle Gear

My son went to return a product, with the receipt, and the clerk said that he needed the credit card that was charged. My son didn’t have that card which is fine. But then the clerk said to just leave the product and receipt at the store, and they would hold on to it until he came back with the card. Which is a bit shady. The next day my wife went to return it, with some resistance and then when she brought up the “attempt” to keep the receipt with the store, the clerk just said, “oh I wasn’t working yesterday so I’m not sure what to do.” Hoping a supervisor hears this to correct that, not how customers should be treated.

I only score a great service a 4 star because nobody is perfect but the Guys at this location are awsome. Everytime I go there they steer me in the right direction every time. I could buy online much easier but I find it is a good stopping point on a ride. An excuse to ride if you will. The return policy is a big reason I keep coming back. Sometimes a 10 minute purchase isn’t enough time to judge on fitting items such as helmets or gloves ect. Keep on giving great service and I will keep on coming back. Stay safe

The store always has a good selection and the customer service is the best in the business. They often have some pretty good sales, and a wide variety of gear for different riding styles. If they don't have an item, ordering to the store or home is easy as are returns of something doesn't fit.

Excellent service. Friendly staff. Employees go the extra mile to help you with all sales items. Have been a member for a year and every time I go the Mobile store I have excellent service.

The crew at cycle gear Mobile is outstanding. They greet me as soon as went through the doors and promptly asked if I needed help. I told them I had call and ordered some tires for my bike they even remembered the conversation over the phone. Well long story short, you need motorcycle parts come visit the store, best crew and prices around the area. Thank you guys for the great service, I will be back to purchase my motorcycle needs from you.

Matthew was the sales person I interacted with and he was super helpful! I was also very happy they had boots small enough for my feet!! Highly recommend this location in Mobile, AL. Super friendly, well stocked and very helpful!

Very happy and impressed with this place. I didn’t know a shop actually existed close by within drive and this place was worth driving too. Found a modular helmet I’m super pleased with and then with everything else in store. The service was great. I’ll definitely be using this place for my motorcycle needs. Even signed a membership with them

I am in the middle of a cross country trip, and anticipated needing tires at some point. I called ahead to this Cycle Gear to see if it was a realistic possibility that A) my tires show up before I do, and B) to see if they’d be able to mount/balance them for me in a somewhat timely manner.

The tires arrived a couple days before I did, and when I finally showed up, I was greeted by Jack and his female colleague (I’m so sorry I forgot your name!). Without hesitation, Jack agreed to help me out and mount/balance my tires one at a time (I had to remove the wheels in the parking lot). In between him finishing the back tire, and me removing the front, he came outside to check on me, offering to bring my gear inside so it didn’t get too hot to put back on, and even offered me some water. After the tires were all done, we chatted it up for a few, and I went on my merry way.

Service like that is incredibly hard to come by these days. Everybody is always in a rush, and it’s very seldom that people actually make you feel welcome and appreciated. Jack did just that, and shook my hand as I left the store. I would absolutely go back to this store time and time again if I lived in the vicinity. Thank you Jack!!