The Warehouse Queenstown

Very dissapointing experience today in this store, mainly with Arman the duty manager who didn't want to help at all with a refund

Awesome customer service. Thanks to savior for sorting out our faulty TV.we didn’t have the receipt but he took his time to find and coming back to us in few days. Gave us option to refund or exchange. Savior you are the star.⭐️🙏🏻.
Thanks to all your effort

Coming from Australia, I found the customer service to be pretty poor at the checkouts. The store has a lot of variety, some of it a little over priced.

Having worked in retail sales for years it’s just so frustrating when you encounter people like Priscilla at the customer service desk, she is in desperate need of customer service skills. So incredibly rude, curt, mean, disorganized and arrogant. When a customer asks a question, don’t sigh and walk away without saying anything, so rude!

There is someone who works here who gives the most amazing customer service! I called up on Sunday to find out if something was in stock, called 4/5 times with no pickup - to get a call back 10mins later from this gentleman asking what he can help with and gave the loveliest service. I have again called today to check the status of my click and collect order and got the same guy and same awesome service! Doesn't seem like a lot but I feel as though good customer service and being genuinely friendly and interested is hard to come by these days so I hope you get to see this, thanks for being an epic human!

I want to give a shout out to Emma who worked the day shift yesterday. After a huge screwup from my airline, I bought a ton of stuff and ended up having to return a lot of them; Emma patiently went through $400 worth of goods being returned one by one. And she was so nice about it, wishing us good luck for the rest of our trip. All the love for you Emma!!!

Customer service was average. Some of the staff were helpful and polite while the ones at the front desk weren’t so friendly.
The warehouse okey for office supplies

The Warehouse, where everyone gets a bargain, and they still stand by that. Best prices, large selection. May not be the best quality shoes or clothes but everyday items like creams etc are cheaper than even Pak N Save. Good for New Zealanders and tourists. Plenty of parking and trolleys.