Sandwell Council

Well there's nothing good about the current services and staff at this building ...
Poor road access for elderly/disabled customers as there is too long a walk to the main entrance from the nearest road. Yet the staff car park is an annex immediately adjoining the building. So your staff are looked after but the public should just struggle ? - shame on you !! Inside the building the place looked scruffy and needs disinfecting.
Staff are rude, arrogant, dismissive with poor listening skills. When they could not answer questions or 'grey' areas they shutdown and tell you it's all online or that's not something we can help with. Just miserable, arrogant, discourteous and unfriendly. They should all go learn what the basics of customer service skills are rather than assuming that because they work for the council they are important and protected. This place needs proper staff not just box ticking exercise.

I drove end of bus lane to turn left at 17.54
6 minutes to finish bus lane restriction whike there was a sign end of the bus lane and they sent a fine to me .
They mess up every where in town and paying lots of money out for nonsense and try to rip off people pocket with this kind of fines.
See the photo and judge .
If you tell them rhey say its the law.
Only for normal people law works not for themselves.
They are trying to recover from bankruptcy by putting their hand into people pocket .
This is call a law made by them.
I feel sick even to talk about this.

The worst council I've ever had to work with. Phone lines are a maze of automated services & if you do finally manage to get through to someone, you'll be lucky if they can help you. They also change their emails without any notice & the emails sent don't "bounce back" to give you an inkling they've not been received.

Received a final council tax bill for a property that I sold over seven years ago. Trying to call them to inform them I am not the owner but the phone line doesn’t go through to anyone.

Finally got through to someone after an hour who wasn’t helpful in the slightest, I asked her if I could speak to her manager she connected me to customer feedback.

It seems the council doesn’t care about having so many one stars anyways. The most shocking council, they need to seriously review the customer service they provide.

Summoned to court for "unpaid council tax" added a shambolic £80 penalty on top of what was £110 unpaid council tax (nearly double it's worth). To then be apologised to in court and told it was incorrect and I didn't owe any council tax. To now being told it will be taken straight from my funds without a letter or phone call to discuss the issue at hand. Vile, vile humans. A month before Christmas too. They need investigating! A total lack of communication in-house. And definitely no communication with CUSTOMERS.

This council tax service's communication is abysmal. There's a complete absence of email contact, and their phone service is a never-ending loop of automated messages, ensuring you can never reach a human being. The online portal, as if following the trend, offers only a fraction of what you actually need. This has been a nightmarish experience, and I wouldn't wish it upon my worst enemy. It's mind-boggling how they can operate in this manner. Zero stars, for zero effort and zero care for their customers.

Stayed at home today waiting for a repair on an external wall. As usual the council didn't turn up and couldn't be bothered to let us know. What on earth are we paying rent for? Absolute shambles regarding repairs/maintenance to your own housing stock.