Local Guides World
Reviews — 8
Well, I’m very disappointed in the new designer Burberry has hired. Bags no longer has the style/elegance, the beauty and quality it used to. I’m just going to wait until a new designer is hired otherwise no Burberry for me.
They have a very rude staff and their manager JOEY doesn’t know how to deal with their customers. They do not write anything clearly on their receipts about the return and exchange policies. BUYING FROM HERE NOT RECOMMENDED AT ALL. Other stores have 30-40% discounted prices than them.
The customer service is not up to Burberry standards at this store(yorkdale Mall)I was treated as a prisoner just for wanting to return an item, how absurd
I bought a bag and after the 14th day when I wanted to refund the bag, they said that because I was 1 day late, they did not accept the refund, even though it was a long weekend, and the seller said that we consider the long weekend a working day, and they behaved rudely. and insulting.
I bought a bag and after the 14th day when I wanted to refund the bag, they said that because I was 1 day late, they did not accept the refund, even though it was a long weekend, and the seller said that we consider the long weekend a working day, and they behaved rudely. and insulting.
Amazing service, Adam was very friendly. Even though I didn’t buy anything today he was taking his time with me and suggesting we keep in touch to keep an eye on new items coming this fall.
Went in to have my trench coat looked at, was greeted by Diego who was super polite, answered all my questions and options for coat aftercare. Will definitely be back to this branch.
I was greeted with exceptional service by Santiago from start to finish.
I was immediately greeted by him upon entry, and he and his fellow male colleague (sadly forgot the name) went above and beyond to help me choose a gift for my mom.
Santiago continued to make me feel comfortable and well deserved throughout my time at Burberry till the exit.
I was simply wow’ed by his service!
A gift to the Burberry team, and a (p)raise well-deserved man :)
I was immediately greeted by him upon entry, and he and his fellow male colleague (sadly forgot the name) went above and beyond to help me choose a gift for my mom.
Santiago continued to make me feel comfortable and well deserved throughout my time at Burberry till the exit.
I was simply wow’ed by his service!
A gift to the Burberry team, and a (p)raise well-deserved man :)
Santiago was super helpful and kind. Not to mention the place is absolutely beautiful. You feel like a million bucks here. Definitely will be back.
Called in advance and placed my items on hold. Went in and everything was put aside for me. Great friendly staff showed me other similar items. They gift wrapped very nicely and also gave me a choice of different colors for the bow. Very satisfied with this location.