Aeropuerto T1

This isn’t the first time I found the toilets very dirty! This is how all the cubicles looked like in T1 arrivals. It hasn’t been checked and cleaned. The other cubicle doesn’t have tissues and full of trash as this one.

Airport is easy to navigate. Facilities need improvement and maintenance. They can add a few more places to eat inside.

Modern and really big airport. Easy to get to and easy to navigate around. Although it can take a bit of time.

Can be a little crowded but if you go early then this place will give you no issues. Otherwise typical European Airport terminal

The airport terminal in the capital city, it is connected with T2 and T3. The departure hall is long to accommodate many check-in counters. Sometimes it is crowded when passengers flow in for the coming flight. Shuttle buses stop outside and link to T4. The route is well designed and the environment is well maintained.

I really liked this - but for all the wrong reasons. Imagine a tv show, where a bunch of mates get to run an airport for the day.

So think of how they I’ve interact, how important the customer is etc etc

Chummy, empty, no issues being dealt with - but just watch the staff - no rudeness, it’s just that if they are not dealing with you directly they are having a chat on the conveyor belts, sitting on each others laps and oddly: slapping each others heads at passport control

Weird - nothing bad, kind of joyful in a way, and just different I guess

Whoever designed the signs indicating how to get to places like bus stops, specific car parks, were not thinking from a perspective of someone trying to find a place. The signs do not make sense. Not enough signs. Signs in the wrong places. In general, extremely difficult to find anything in Madrid airport.

*Run down airport, very little shops and confusing staff
We were trying to find a mail box to post our tax refund forms. One of the staff said there would be one after immigration check and recommended us to go through security and immigration check.

We went through immigration check and the staff inside said there are NO mail boxes after immigration check (we had to ask 3 different staff just to triple-check). It was really confusing and annoying - we now have to pay and post the tax refund forms when we return to our home country!

Shops and cafes are very limited - you better shop and eat before heading to this airport.