Local Guides World
Reviews — 8
They are always efficient and access to the car and drop off is super easy. They can be a little bit aggressive, trying to sell you their insurance, but to be honest, even that was polite and if you know what you’re doing, then you can be firm especially if you have your own insurance and they will understand. It is my favorite car rental in Italy.
HORRIBLE!!! never ever, ever hire a car for here!! 3,000$ down and never got the money back. the lady at the front desk not only started a disagreement with me but also the rest of my family. unhelpful. rude. arrogant. disrespectful. when you travel to a county not a great first impression!! thank god the rest of italy is not like this lady and this car service.
Positive side:
- We forgot wallet inside the car, took it back with of the ecoparcel service, with money and everything, THANK YOU!
From the negative:
- When we rented a car, there was not a full tank of the car, they said that it was a breakdown, when we returned the car, the full tank was refueled normally without a breakdown. Not critical
Results:
- Ready to recommend this car rental service
- We forgot wallet inside the car, took it back with of the ecoparcel service, with money and everything, THANK YOU!
From the negative:
- When we rented a car, there was not a full tank of the car, they said that it was a breakdown, when we returned the car, the full tank was refueled normally without a breakdown. Not critical
Results:
- Ready to recommend this car rental service
Excellent experience from the moment I arrived at the counter. Staff was extremely friendly and helpful. I had comprehensive cover, so I grabbed my key and drove off without needing to inspect the car. Checkout was also really quick and the guy was very polite. I returned the car with a full tank as per their policy and one day later the hold on my credit card had been released. I will definitely use Goldcar again!
Booked a car via booking.com. Everything went smoothly, the waiting time was around half an hour, we got the same car we had booked, which was heavily used (~80,000 km) but otherwise in good condition. The return was very quick. The deposit was unblocked within a week.
For those of you who have bought full insurance through booking or other websites: the people at the counter will try to sell you yet another insurance "so to have peace of mind" which costs around 35 per day and it's a complete waste of money as long as you've got coverage through the third party. Listen carefully to what they're saying in their heavily italian-accented English.
For those of you who have bought full insurance through booking or other websites: the people at the counter will try to sell you yet another insurance "so to have peace of mind" which costs around 35 per day and it's a complete waste of money as long as you've got coverage through the third party. Listen carefully to what they're saying in their heavily italian-accented English.
Excellent experience renting a car with no surprises. I rented the car thought booking at a very cheap price (€80 for 5 days) and all went perfect. I paid in the office €45 for extra driver and did get only the basic insurance.
I got a free upgrade from a 2 doors Fiat 500 to a 4 door Mitsubishi. No surprises on returning the car.
The office inside the Airport terminal 1. The return was simple as is to the same pickup parking and you will get the GPS coordinates for the entrance.
The staff was always very clear, helpful and friendly.
I got a free upgrade from a 2 doors Fiat 500 to a 4 door Mitsubishi. No surprises on returning the car.
The office inside the Airport terminal 1. The return was simple as is to the same pickup parking and you will get the GPS coordinates for the entrance.
The staff was always very clear, helpful and friendly.
The worst experience I ever had.
In the beginning of last September, I booked a car in the Goldcar website. In the page, it was said that I would need to show my credit card to pick up the keys. When I went to the company, a rude attendant said he couldn't use my card because my name wasn't on it. I tried to question him, he said it was company policy (which is a lie, because you can't find this information anywhere) and he told I would need to spend my vacation time cancelling the reservation, but I would get my refund in 14 days.
Since then, I opened a case with Goldcar support, and called at least 5 times. Each time I call the call center, they ask some basic information and say they will escalate my problem to the supervisors. They did it at least 3 times, promising me they would send me a feedback e-mail in few hours, but nothing...
Almost 40 day I had the problem with the company, I don't have any feedback and no refund. This company is a scam full of incompetent and rude people. PLEASE AVOID THIS COMPANY!
Maybe you will be appealed by the cheaper prices, but in the end you don't get a car, just headache....
ps: look how ridiculous this company is. They reply with a standard message to everybody... if they read my comment, they would know I already contacted them by phone and e-mail...
In the beginning of last September, I booked a car in the Goldcar website. In the page, it was said that I would need to show my credit card to pick up the keys. When I went to the company, a rude attendant said he couldn't use my card because my name wasn't on it. I tried to question him, he said it was company policy (which is a lie, because you can't find this information anywhere) and he told I would need to spend my vacation time cancelling the reservation, but I would get my refund in 14 days.
Since then, I opened a case with Goldcar support, and called at least 5 times. Each time I call the call center, they ask some basic information and say they will escalate my problem to the supervisors. They did it at least 3 times, promising me they would send me a feedback e-mail in few hours, but nothing...
Almost 40 day I had the problem with the company, I don't have any feedback and no refund. This company is a scam full of incompetent and rude people. PLEASE AVOID THIS COMPANY!
Maybe you will be appealed by the cheaper prices, but in the end you don't get a car, just headache....
ps: look how ridiculous this company is. They reply with a standard message to everybody... if they read my comment, they would know I already contacted them by phone and e-mail...
Be careful, friends, a company of thieves. I got stuck at the airport in Milan. I needed a car for 6 days. They took me 900 euros for a Fiat-style car. It's a car that they rent for 300 euros for the whole period. They're just thieves. I had no choice but to pay and not rent from them. Be careful.