Alaska Airlines

Today is 02/13/2024 10:37am I m taking Alaska airlines to Austin meet my friend.The Attendant Ms Kim is Doing very professional Job.I was asking when start to distribute food,she saw me hungry and thirsty ask me if need any water,i said yes she immediately go to the back and get water for me.I really got helped.very regretful.

(Mod on 1325 CST .)I woke up and saw other passengers all coffees realized I accidentally passed the snack distribution time.saw Kim there and asked for pitsoles..very aukard.she kindly brang me one with smile。very elegance and natural and graceful. Thank you Alaska let me have so pleasant trip today!

Disclaimer: I am not affiliated with any Alaska employees,and stuff/pilot/fleets,just very random taken this flight to visit a best friend in Austin and experienced so good service👍 definitely will be fly again! Better than other direction,alcohol companies.

The worst customer service! They cancelled our flight, then rescheduled it a day early, then delayed the flight and then agent at the airport yelled at us!

While checking in our bags we unfortunately had a very unpleasant experience with Hilda from Alaska Airlines. We have been traveling with Alaska for years now, at least twice a year and we have always had an excellent experience. Today unfortunately I had a horrible experience with Hilda from Alaska airlines. While checking in our bags she was very rude and sarcastic with all of her comments. What upset us the most was when Steve, also from Alaska airlines joined Hilda at the front to help her with our bags. That was when the side comments began where I heard comments regarding us and laughing amongst themselves while whispering to shush. When we had questions, Hilda seemed very annoyed to have to answer them and explain certain things to us. It was very clear that she does not like her job or at-least have enough respect for her job to provide decent customer service. Same goes with Steve who did not help and instead made us feel horrible by making fun of us. I hope that no one has to go through this again with them as it is the perfect way to ruin someone’s trip.

It was really easy to drop off my client and pick my client up. I do not play with him today but when I do I love them great airlines

The flight out had issues from the beginning, starting with delays due to airline incompetency, then they rebooted the plane due to issues and finally after sitting in the plane at the gate for an hour we were told the airplane had no working water! So now we take off into a lot of turbulence & a nasty headwind with no working bathrooms for a 3 hour and 45 minute flight and we didn't get service until we were in the air for 2 hours & that was just the outbound flight.
The return flight was a bit better and smoother, however 2 hours into that flight the bathrooms had no water, this airline is a joke with it's broken down planes! 👎🏻

Boarding gate for Honolulu destination. The travelling season heading to the paradise is starting. There are several families with small children. The flight is pretty full as announced by Alaska Airlines staffs. We love Alaska Airlines with their mileage program and its One World alliance. We always book Alaska Airlines first whenever we go.

Encountered the most helpful staff member this morning. I had a separate flight from my family, but went to the airport super early with them. Carlos, he was the sweetest ever. Instantly approached us with the kiosk to assist us with any questions. Quickly guided us as we struggled with 4 kids. There was 8 of us and he was very patient as we scrambled to get everyone checked in. Mind you, it was at 4am and he was so pleasant and professional, not moody/angry at all as you would expect from someone in the early A.M. Thank you kindly Carlos. You’re the best! From the Phlek Family.