Dolphin Discovery Cancun

Took the Catameran and they did not have food or alchoholic drinks on way there. But on way back we left on first trip out due to other plans and they played good music and served free beers. But the whole experience when you get there is absolutely amazing. Highly recommend getting VIP like me and my fiancé did. You get in early with dolphins instead of waiting. You get to hangout on upper deck above stores afterwards where they have a skylight pool and restaurant with good quality food. The service there in VIP was exceptional. Below service was mediocre. Was an amazing day we won’t ever forget.

Total scam- these clowns wanted $470 for pictures. They also cancelled our catamaran ride and would not give a refund. Save your time and money, you’re better off spending the day at the beach or cenote.

This was the last full day of my trip with 7 other people. We got the package on the beach at our hotel. Sounded like a good deal. We had the snorkeling/lunch/island hopping to Isla Mujeres package. Snorkeling was great, super cool, and all gear provided. Where the issue began is heading to their “island” for buffet lunch. The crew on our boat were rude adding in the language barrier. Lunch was meh but filling, free juice and soda provided. We get back on the boat and head to isla MUJERES, they seperate us by English/Spanish speakers which is odd, until we realize they had English speakers wait at a seperate pickup location, only to be lead to a full dock of Spanish speakers. Luckily we were able to all sit together however the crew was purposely getting folks drunk and dancing with young women while people smoked cigarettes (even though not allowed) Cherry on top: they docked next to a boat and not on the actual dock making us climb down a weird way to get off resulting in a young girl slipping, busting her knee and dropping phone in the water. This crew lacked professionalism and my entire party insisted that we could have had a better experience elsewhere - save your funds and the potential headache

Horrible experience. Will never come back! From start to finish the entire thing was horrible. Laura guest service manager was incredibly rude and condescending.

Staff - unfriendly
Event- short and sweet, nobody even tried to entertain you
Location- pretty
Price- okay

I recently visited Dolphin Discovery at Cozumel and had a disappointing experience. The $98 ticket for the dolphin encounter allowed just one interaction session, where you touch, kiss, and hug the dolphin. However, we were not allowed to bring phones, and photos came at an extra cost of $70, the angles weren't great, as photographer is behind us , also they are NOT professional . The total activity cost $170 per person. The 30-minute activity ended up taking 1 hour 30 minutes due to them combining our group with others, significantly impacting our time. Additionally, the food area closed at 3:30 pm, and despite arriving at 3:28 pm, we were denied service. Overall, not worth the money, and caution is advised before booking.

How does the price of photograph package cost more than the actual experience itself?

Revisit your prices for the photos and perhaps maybe y'all could get some sales without being so pushy.

Ain't noone paying $200~$400 for some half baked photographs.

Your photographers are not professional to warrant such an insane amount of money. The images shown to us were mediocre at best.

And why is bottled water $8? If this isn't madness I don't know what else this is.

The experience with swimming with the dolphins was the only thing that was enjoyable here

We came here as part of the Cancun City pass and so glad we did. The sail over to the island is easy and quick (max half an hour) and really nice when it's sunny, you can see the land at all times which puts me at ease. The resort itself is big with two pools two snack bars, drinks and food are all inclusive within the price. There are dolphins jumping around as you walk in which is lovely. We did a manatee experience and the two ladies (Sabina and Africa) were just lovely, so were the human instructors! 🤣 Really though, they were great in telling us all about the lovely manatees and showing us what they could do. It was just me and my partner too with the manatees which was lovely. I couldn't have asked for anything better. The excursion itself to swim with the manatees was pretty decent in price. The photography was VERY expensive but it's one of those once in a lifetime experiences so you just end up going for it! I think we paid about $80 for the photos, but what can you do eh. Would definitely recommend to anybody visiting the area, we stayed in Playa Del Carmen and this was about an hour and a half drive away, and then half an hour boat. After the manatee swimming, we got a taxi to one end of the island, hired a golf buggy then rode to the other end. It was really fun and I'd definitely say to spend an afternoon doing that! Try to support the locals where you can ☺️