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Reviews — 8
We've used Arctic Glacier for years. They are wonderful. ALWAYS friendly and helpful.
If I could leaver a 0 I would. Their "customer service", if you can call it that, is beyond horrible. As a retailer, dealing with star ice and fuel was slow sometimes but Arctic Glacier is like trying to deal with a void. No ice deliveries for five of the hottest months and then say we don't sell enough. What a horrible company that has no care for anyone that isn't a multi-state conglomerate. Shame!
If I could give 0 rating I would. Absolutely 0 customer service skills with anyone I've talked to. Rude women in the front office said they could not deliver in the month of July.
I called to try and order some dry ice, and they said they only sell dry ice at three locations nationwide. One in New York, one in California, and I think the other one was in Nebraska. I'm only looking for a small amount one time, but I'm taking some Stars away because a previous reviewer was able to buy them there but they won't sell again.
I have always had a good experience with this company when it was Star Ice. It was one of the few places I could reliably find blocks and cubes and while it was never stellar or particularly friendly service it was prompt, professional, the right price and easy to get to. The past few months they have stopped serving the public (only business accounts) - we were first told it was due to shortages of chlorine for water/ice treatment and today told they are short staffed. I hope they get it all straightened out soon. In the mean time we have been going to the commercial Costco which only has cubed ice (no blocks) but the price is great.
Low prices are something important to me as well as professionalism, two things I constantly get consistently at Star Ice. Thanks for the years of business!
Once a year I need to fill up my home oil tank. I call around to see who gives the best price per gallon and every year Star Ice & Fuel has an unbeatable price. This morning my furnace was blowing cold air, sure enough I ran it empty. After talking with the friendly customer service rep (didn't catch her name), she heard I was completely out of oil. She then phoned out to the truck and asked them to stop by today!
I want to say thanks again for keeping my home warm every day of the year.
I want to say thanks again for keeping my home warm every day of the year.
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