Aston Medical Centre (Manor Farm Rd. Primary Health Care)

Ridiculous. You will be in the waiting room longer than you are with the DR. One problem per appointment! Rang multiple times about a medication allergy on record that I don't have for it to have not been changed still! Ridiculous I know I'm not allergic because I have never been prescribed that medication.

Poor follow up for long standing conditions even after the specialist nurses have asked for 6 monthly review or followed nice guidelines !!!! Neglect comes to mind

Good luck dealing with this practice. Don't give a monkeys about helping patients. Haven't even been able to get an appointment since before Christmas 2022. And the staff just say we can't book one but don't offer any solutions. Had arguement with receptionist trying to get appointment. Didn't get one but I did get a letter warning me not to abuse staff. Didn't swear. Didn't call him names or use violence. Simply raised my voice out of frustration. I'm moving practice as I would get better medical care off an untrained monkey then I would off these.

Certain services are only available between arbitrary times, including calling regarding general enquiries. They often redirect you to an online consultation form, which isn't fit for purpose. The staff do their best, but poor management and corner cutting is failing both them and patients.

Started ringing Manor Farm practice just before 8am and it went from surgery closed straight to engaged, after 144 attempts I finally got through to be told no appointments left and to try again at 8am tomorrow. They then offered me an appointment for Saturday morning but couldn't offer me one for tomorrow. Can't believe this surgery are actually still taking on new patients when they can't care for the existing ones. I've already started a formal complaint because no surgery should be allowed to operate in this way when sick people depend on them. Advice for new patients, FIND A DIFFERENT PRACTICE!!

I rang up for a prescription yesterday, I was told , that it was no longer acceptable to order a repeat prescription on the phone .
I explained to somebody called Shelly , there has not been any warning that it couldn’t be done by phone anymore ,and if I had known I would of made alternative arrangements.
Please on this occasion would it be possible, and never again , just to request my prescription by phone , as it is all heart medication and it will run out in 2 days .
I am ill at the moment and don’t think I can manage a walk to the surgery to put a prescription form in the post box .
I was told NO !
Is pleaded with her , she repeated No !
I eventually managed to walk to the surgery ,which was so hard ,with a heart condition.
I am now extremely worried that it won’t of gone to the chemist .
Why does it have to be so hard ?Aston Health Care ?

Rang the Pilch Lane surgery only to be told I have to ring at 8am to get an appointment on the day of ringing. Can't book in advance. Rang 8am next day. Can't get through. Absolutely disgusting service. People will die due to this. I have symptoms that a friend of mine some years back had and he died. I'm not saying I have the same issue but it's possible. Bloody fuming. Can't even book online consultation.