John The Plumber

I have had three positive visits from John the Plumber in the past few months. I had the pleasure of having Cameron help me install new faucets and plumbing in my bathroom and kitchen. Cameron was very courteous and knowledgeable, explained everything he was doing, and performed quality work. When my condo corporation's plumber came in at the same time, he began insulting Cameron for no reason, but Cameron kept his cool and maintained his professionalism in the face of another plumber who was acting extremely unprofessionally. I was very impressed. Later on when my kitchen drain backed up, I called John the Plumber again, and Geoff and Jordan came and resolved the problem quickly and professionally. Great job guys!

Wish there were more stars.

I can't say enough about this company. When we needed them, they went above and beyond any company I've ever dealt with.

I have so many praises for Debbie. She took care of our needs like it was her own. She kept on top of every detail so that the replacement of our water tank went so smoothly and hassle free.

Dealt a little with John, the owner. He's a man with integrity and know-how.

I would recommend this company without hesitation.

Thank you for the amazing service

Thank you so much for your wonderful service today Darius!

He came to install a new faucet and replace the piping. His expertise was phenomenal! He was very courteous and patiently explained what needed to be done. Although it looked like a very complicated job to me, he finished installing my new faucet and piping in record time - a very diligent fellow with the biggest and friendliest of smiles! I highly recommend his work. In fact, I hope to have him replace my kitchen faucet in the near future. John the Plumber's customer service is second to none, and I wouldn't hesitate to recommend this company to anyone, especially in an emergency like mine. Thanks again, Darius and John the Plumber for a job well done!

Dawson and your dispatch team were very helpful. The customer service was excellent.

I was diligently notified regarding the appointment window.

My entire transaction with Dawson and your team was presentable, professional, friendly, and courteous!

My two plumbing problems were fixed effectively. I'm very happy with the results.

Dawson reviewed pricing with me before starting.

I would happily recommend Dawson and John the Plumber to my friends and neighbors.

I hope my review can help you make decisions. Photos of the work by John The Plumber are attached for your reference. It was a disaster for us to hire this company.

We had contracted the company to do plumbing job of 3 new laundry rooms. Their initial work failed at the City's inspection. The plumber from the company didn't know Ontario Building Codes well enough to pass the city’s inspection.

They came back to fix the problems but caused significant damage to my property. During the work, they made unprofessional cuttings, not just carelessly cutting drywalls and wood frames, but also cutting live electrical wire, the electrical cable the connects the furnace to the thermostat, and air duct.

When I mentioned those issues to them, they argued back to me that those issues were unavoidable. From my understanding, they were basically arguing that it was impossible for them not to cut off live electrical wires, etc.

The cutting of live electrical cable has affected the electricity in the basement and in the mechanical room. The cutting of the furnace cable to the thermostat caused the furnace to stop working. The ruthless cutting of drywall will cause hefty costs to repair them.

The tenants complained the next morning that there was no heating supply for their unit, and they were left in the cold overnight right in the middle of winter. The tenants asked me to find a hotel for them. I hired a HVAC contractor to exam the issue and found the cause was due to the cutting of the thermostat cable.

My GC (general contractor) had them drain a clogged floor drain, they tried and told my GC that they must trench the floor to locate the clogging and replace the sewer pipe. The cost is close to 3K. They just want to rip you off.

I didn't go with it. Later, I used a vacuum to suck the clogging staff out of the sewer pipe, then the sewer pipe drained well. How couldn’t a licensed plumber fix the problem, while a homeowner can easily fix the problem?

There are some other issues of the contractor: careless testing caused damage to tenants’ personal items; debris and sand were washed into the sink of the laundry room, which may cause blockage in the sewer pipe in the future; displaced fire distinguisher displaced by the plumber, wasn’t replaced back to its original location; wires and cables in the mechanical room displaced by the plumber, weren’t replaced back to their original locations; damage to floor vent cover.

John the Plumber is THE BEST. We recently experienced several serious issues with a new home that required emergency services. Sarah, the initial point of contact, was not only kind but also remarkably efficient. Her prompt response set the tone for the entire experience. She ensured that our urgent situation was addressed promptly. Dawson and his crew were absolute lifesavers. Their prompt arrival and immediate action helped alleviate the emergency. Their friendly demeanor and dedication to resolving the issues were commendable. They not only fixed the problem but also took the time to explain the situation and guide us on filing a claim with the City. Lance is an angel and a standout member of the team, who deserves special recognition. His professionalism, understanding of our situation, and high level of competence were truly impressive. He went above and beyond to ensure that everything was not only fixed but also that we were informed and comfortable throughout the process. We are immensely thankful for the outstanding service provided by each member of John the Plumber's team. In times of emergency, having a reliable and skilled team makes all the difference. We wholeheartedly endorse John the Plumber and will not hesitate to call upon their services again if needed.

Fantastic service!! Tomas and Leandro were friendly, professional and did an outstanding job installing a sink and faucet into a outdated and somewhat dilapidated kitchen counter space. They even upgraded the pipe system under the sink to make it very user-friendly.

Very affordable as well; I highly recommend John the Plumber, especially these two great technicians.