Secret Spot

Had excellent customer service every time we have visited both the Cayton & Scarborough shops. Great range of products & advice. Scotty at the Scarborough shop has loads of knowledge about the products & the local surf area, always makes time to chat & give expert advice. Will be visiting again soon

Been online shopping here for decades. Secret Spot has never let me down with boards and wetsuits, yesterday afternoon tore the leg of an already tired suit, ordered an xcel and it was here today, the next morning, Scarborough to Inverness!
(Free post the old one for recycling at Aplkit and other places ;)

Couldn’t give a ‘0’ * review unfortunately.
Damaged product delivered and company has refused refund. Trading standards notified. Do not purchase from this company!! Rip off merchants!

Found this great surf by accident, and just loved the clothing on offer, great choice to choose from and high quality, and to top it off the guy who was running the shop (scotty) was an absolute treasure of information, such a nice polite pleasant guy , having a chat with him for over an hour about the local surf, clothing, it’s a rare art these days for a salesman to actually give you the time of day , so for that I give 5* top shop and top guy

Just been in and bought a Dryrobe. Lovely shop, full to the brim of nice stuff. Owner very professional, friendly and knowledgeable. Will definitely visit again when coming to Scarborough from Durham. Thank you 😊

Amazing services from the guys! Less than 24 hours and I’m surfing again! Ordered a lost surfboard and it arrived before 12 oclock the next day. Extremely well packaged as it’s always on the mind when couriers are handling fragile surfboards. Thanks again. Can’t recommend theses guys enough.

Amazing service from Secret Spot!

Recently bought a wetsuit and needed a different size. The whole process was super efficient to exchange, with really helpful staff - the warehouse team were straight on it and helped me out when I had a trip away booked.

Thanks so much, I'll see you all soon for my new longboard :-)

My review is a bit of an odd one as it's a failed purchase.
I ordered a waterproof jacket online for next day delivery, unfortunately it was no longer in stock. I know this as secret spot rang me up to advise me of this and offered me a different colour, which I declined as I was after the colour I ordered. They were very apologetic and refunded me straight away with no fuss.

5 stars for excellent customer service, and even though I was unsuccessful today I will certainly be checking them for future purchases.