Hilton Mall of Istanbul

No Gluten Free anything, it is an AVOID Gluten establishment. Absolutely ridiculous that they can't figure out dessert without gluten. Breakfast breads, lunch sandwich or bun. Hilton should be embarrassed that they can't offer GF products. Very little on menu besides mains that are gluten free friendly.

I had the pleasure of enjoying a fantastic breakfast experience at Hilton Mall Istanbul, all thanks to the amazing breakfast team, especially Ms. Vesile. Her dedication and attention to detail were truly impressive. Every morning, she greeted me with a smile and made sure that I had everything I needed to start my day right. The variety and quality of the breakfast spread were outstanding, and Ms. Vesile's friendly and accommodating demeanor made the experience even more enjoyable. Her genuine care for the guests truly shines through, and I can't thank her and the breakfast team enough for making my stay memorable. Looking forward to returning soon!

The hotel was nice but the some few things make not first or second choices. The Receptionist are nice, room are good but space are not good for family. Breakfast was shameful. For Arab and Muslim there is no (شطاف ماء).

We came here to stay. My friend is a patient of dr Balta (very good doctor). I only think he needs to find a better hotel for his patients.

Please be yourself (hotel staff) and you will be tipped. Don’t force or be over kindly. Or give less money back and act like we don’t see it. Just to say you don’t have 3 lira’s when mentioned. It’s not sincere! Because if I wouldn’t mentioned it, they would’ve keep it to themselves.

Also first day we asked for more pillows and they told us they don’t have more pillows. For a 5 star hotel with alot rooms very strange. And then for us to contact our doctors assistant to talk to you. And then they brought more pillows right away.
It’s all about money here. Let’s see if they are going to give us our 200 eu back. Without telling us the rooms is damage, because the wooden wall in the bathroom are damage when we first came in the room. This hotel is definitely not 5 star hotel, I’ve always booked with 5 star hotel. Give this hotel 3 stars. Not good for reputation!

We love the cleaning lady Ayse! She cleaned our room very good! Very nice lady!

Many things in the hotel are not 5 star level! The service is very poor starting from the Reception staff .. till the check out process .. the location of fantastic but what the point if the service and staff will ruin the whole stay !!! The breakfast does not deserve 3 starts ... our ordered egg has been failed to be delivered 4 times ! Once burned .. second wrong order .. third they forget and my husband keep standing to avoid the lady taking the order to forget .. and at the end if was over cooked and the order was runny !!... the breakfast missed very vital items.. cheese options were limited to mozzarella balls only ! When order cheese the waiter said running out if cheese .. when I order Kymak ( cream) they also said running out of it !! At the end after checking out the points are not added to my account and chasing them for more than a week now with no usfull reply.

It was a great stay

I gave 4 because the breakfast, it was good but boring no many variations especially i stayed their for 5 days!

And because of the cats in the tunnel connected to the mall, as i am a person with animals phobia, I can’t stay in place with animals easy access. Plus one time the cat was setting in the lobby!!!!!

The welcome was great especially the employee shahin, he is good and so welcoming. Highly recommend!

My experience was extraordinary because of the house keeping staff who were very friendly and super supportive especially Hacer and Sinan they with rgeir supervisor Karem. One more thing about Hacer she really made us feel that we are at home by her help and usual smile.