Providence Health Plan

Holy heck these people are inept. They charge partial of my copay at the office and then send bills for the remainder of the copay. Went on another visit and asked desk to please charge full copay- they did and then reallocated the payment to other services so I continue getting these tiny partial copay bills. It's the dumbest most nonsensical financial system- almost like they are laundering money somehow.

First, it's hard to believe how incredibly mid range my Providence insurance makes me feel. My sister has OHP, which is free, and it is just so much better, in every way. That's just demeaning. Second, Providence does not even have a facility in central Oregon so I'm not sure how I ended up stuck with them. The marketplace just served them up. Which does seem right when you think about it. Were all just cattle in a pen so why expect more. America is becoming very low bar in our expectations of everything so why not low bar our own health. #ugh

Hands down the worst insurance company I have ever had. Benefits that are considered basic through other companies are not covered. Medications that should be approved are not. Information provided to members varies from rep to rep. Members are constantly instructed to use the website, which is difficult to navigate. We wonder why the healthcare system is broken? It's because of companies like this.

The customer service team is super rude and will transfer you to a random department without telling you. This happened 3 times and took over 35 minutes before I could get a simple answer. Even then, the person who answered my question was just as rude as his coworkers. It's no fun to wait on hold and then have someone talk to you like you are a burden just for asking a simple question.

Incompetent, rude, and a total scam! I visited the same clinic for the same reason (thorn extraction in finger) a week apart August 2022 and got two different bills (second one costing twice more than the first). After talking to the business office they admitted overbilling me and told me I needed to call the insurance company because they denied part of the claim.

The woman at customer service I talked to was rude, arrogant, and completely incompetent. First she denied they denied the claim, then she couldn't explain why the two bills are different and very reluctantly checked with her manager only after I insisted on talking to someone that did know. Then she said: "the bills are different because one of the doctors is contracted differently and your copay is 10% but the other is 15%. The only way you know how much copay is to call us before going." When I asked for more information why there is a difference in the first place, she literally yelled "What do you want from me???!!!"

You've gotta be kidding me! This country's healthcare (sick-don't-care) system is so abusive and exploitative I have NO WORDS. So if I am sick, the first I have to do is to call the insurance parasites? Nobody should be required to check if their URGENT CARE doctor is "the expensive one" because we don't have a choice at such a place! How can anyone in good conscience explain the vast difference between TWO EXACTLY THE SAME VISITS AT THE SAME CLINIC A WEEK APART? How can anyone know all the nooks and crannies the whole system sets out to trap, scam, and exploit you?!! What a joke.

Dr. Jacob Casey needs to be fired from Gateway Medical and so does Sherie, the manager of that clinic. The clinic has mostly inexperienced Drs, with under 5 years experience and they can't write referrals to save their life. Weeks of delays maybe months to get the care you need if you ever get it at all. I have a history of failed back surgery and had to go to the ER. ER did XRays and said I need an MRI. They lied and said insurance was the issue. Left me in pain without pain meds for months and only agreed to do the MRI when I reported them to the Oregon Medical Board and threatened to sue. Now they are refusing to refill my meds they promised to refill for at least 30 days until I could find a new Dr. These people are trying to retaliate against me and they are dangerous. AVOID!

Very poor customer service. They made it perfectly clear that I was not important, my spouse was not important, and that their ignorance was acceptable. My questions and concerns were laughed at. I can assure you that after many attempts I have still received no assistance. I would never recommend Providence to anyone with a choice. For a company in health care they really take pride in showing you no compassion or understanding. Satay away from greedy liars... find somewhere else.