Best Health insurance agencys in United States

Holy heck these people are inept. They charge partial of my copay at the office and then send bills for the remainder of the copay. Went on another visit and asked desk to please charge full copay- they did and then reallocated the payment to other services so I continue getting these tiny partial copay bills. It's the dumbest most nonsensical financial system- almost like they are laundering money somehow.

First, it's hard to believe how incredibly mid range my Providence insurance makes me feel. My sister has OHP, which is free, and it is just so much better, in every way. That's just demeaning. Second, Providence does not even have a facility in central Oregon so I'm not sure how I ended up stuck with them. The marketplace just served them up. Which does seem right when you think about it. Were all just cattle in a pen so why expect more. America is becoming very low bar in our expectations of everything so why not low bar our own health. #ugh

Hands down the worst insurance company I have ever had. Benefits that are considered basic through other companies are not covered. Medications that should be approved are not. Information provided to members varies from rep to rep. Members are constantly instructed to use the website, which is difficult to navigate. We wonder why the healthcare system is broken? It's because of companies like this.

Adult braces is not covered by the insurance. Over the age of 20 is the cut off age. i have been trying for years....years trying to find a place that offers braces and accepts my insurance, now i cant even get them because im over the age requirement. There should be special or rare occasion or request where it should be covered.

I recently underwent a major surgery, and I can't thank my health insurance company enough for their support during this challenging time. The claims process was smooth, and they covered a significant portion of my medical expenses, which eased the financial burden on my family. I feel grateful to have such reliable coverage. I highly recommend them!

I agree with other negative reviews. Denial and non coverage of necessary medical treatment and medications is a common issue. Finding doctors who even take Molina is hard too. It’s not the best, but unfortunately my son and I are stuck with it! Sad!

The customer service team is super rude and will transfer you to a random department without telling you. This happened 3 times and took over 35 minutes before I could get a simple answer. Even then, the person who answered my question was just as rude as his coworkers. It's no fun to wait on hold and then have someone talk to you like you are a burden just for asking a simple question.

Jason did a great job explaining our options and filling our needs.

I work with a providers office and they are the most unprofessional hard to reach confusing company. I was just verifying insurance and the girl HUNG UP ON ME TWICE!

10/10 recommend Jason! He answered all of my questions (some many times over) and is always extremely easy to reach and responds promptly. He made something that I felt was very overwhelming feel a little less like a hassle. Great to work with!

I’ll come back to review after I compare to My Choice (which we love) as they are now taking this over. I do like that they are nationwide so my mom may be more apt to move out of state with me now! Do you have one in North Carolina?

Incompetent, rude, and a total scam! I visited the same clinic for the same reason (thorn extraction in finger) a week apart August 2022 and got two different bills (second one costing twice more than the first). After talking to the business office they admitted overbilling me and told me I needed to call the insurance company because they denied part of the claim.

The woman at customer service I talked to was rude, arrogant, and completely incompetent. First she denied they denied the claim, then she couldn't explain why the two bills are different and very reluctantly checked with her manager only after I insisted on talking to someone that did know. Then she said: "the bills are different because one of the doctors is contracted differently and your copay is 10% but the other is 15%. The only way you know how much copay is to call us before going." When I asked for more information why there is a difference in the first place, she literally yelled "What do you want from me???!!!"

You've gotta be kidding me! This country's healthcare (sick-don't-care) system is so abusive and exploitative I have NO WORDS. So if I am sick, the first I have to do is to call the insurance parasites? Nobody should be required to check if their URGENT CARE doctor is "the expensive one" because we don't have a choice at such a place! How can anyone in good conscience explain the vast difference between TWO EXACTLY THE SAME VISITS AT THE SAME CLINIC A WEEK APART? How can anyone know all the nooks and crannies the whole system sets out to trap, scam, and exploit you?!! What a joke.

I think this is a scam.the insurance company denies you if medication that is needed to even walk.a preventative from getting surgery prior authorization is a crock.hiw did the doctor call prior to meeting their patients and seeing their health issues.they couldnt even find a dentist that I could see for my abscess.i wish I didn't have them as my insurance .I am looking to get away from them .besides no place hardly takes the government insurances because they can't spike the bill

Dr. Jacob Casey needs to be fired from Gateway Medical and so does Sherie, the manager of that clinic. The clinic has mostly inexperienced Drs, with under 5 years experience and they can't write referrals to save their life. Weeks of delays maybe months to get the care you need if you ever get it at all. I have a history of failed back surgery and had to go to the ER. ER did XRays and said I need an MRI. They lied and said insurance was the issue. Left me in pain without pain meds for months and only agreed to do the MRI when I reported them to the Oregon Medical Board and threatened to sue. Now they are refusing to refill my meds they promised to refill for at least 30 days until I could find a new Dr. These people are trying to retaliate against me and they are dangerous. AVOID!

My experience with them has been awesome. Recently had total knee replacement surgery and my case manager went about a beyond. Calling to make sure I had everything I needed and also kept in contact with me for other medical issues that I had. I have nothing bad to say about they.

Absolutely impressed with Health Group LLC provided! Their customer service team was incredibly helpful and patient in answering all of my questions and guiding me through the process. The coverage options were comprehensive and tailored to my specific needs, making it easy for me to find the perfect plan. I appreciate the transparency and clarity in their policies, ensuring that I fully understand the benefits and limitations. The online platform is user-friendly and convenient, making it easy for me to manage my account and make payments. Overall, I highly recommend this company to anyone looking for quality coverage and excellent customer service.

This is Scam, i blocked tens of their phone numbers, but i am still receiving the massages.

Very poor customer service. They made it perfectly clear that I was not important, my spouse was not important, and that their ignorance was acceptable. My questions and concerns were laughed at. I can assure you that after many attempts I have still received no assistance. I would never recommend Providence to anyone with a choice. For a company in health care they really take pride in showing you no compassion or understanding. Satay away from greedy liars... find somewhere else.

Very knowledgeable in all Health care services. Was able to find a plan that works in my price as a single parent of 3. Very happy with my decision. Thank you so much

They refused all care outside or inside network !! They refused grievances or any way to sign up at providence for primary since January 2022 . They say you have call a phone number for insurance coverage even at a providence clinic!! The number they give and actually demand to this day does not exist or even voicemail . I even tried once calling a providence provider clinic and appointment was made until I said I have Providence med advantage. Her exact words were “ we don’t take that insurance “ they have been in news for awhile now for
Deceitful practice . It took what life I had to live as I was already end of life . No pallative care or even hospice is allowed

I wouldn’t even go back to this insurance if it was my last resort. I have called 4 times in October to try to cancel my insurance, was given multiple wrong phone numbers to call, was still charged for the month after i was told by 2 different people that i wouldn’t, and was given yet another phone number to call. Whatever you do, do NOT waste your time or money with this company

I'm very upset right now...Molina told me they were going to cover two procedures I had done in August 2021. I had those done in Marquette. After more than a year, I now get a bill from the UP Medical Group stating that Molina had pulled the payment back because it was out of network. But they knew this when I spoke with them and Molina said they were going to pay it, well they aren't! And now I'm stuck with a big bill that I thought it was already paid and covered...This is ridiculous, I live in a rural area where they don't have this type of specialist (liver specialist) I believe is time for me to start looking for another healthcare provider.

I enjoy working with my health care lady, Brenda. She is very friendly and helpful. She has helped with numerous things/resources. Helped me find doctors/schedule appointments. Thanks!

Ron was completely transparent and thought about my personal financial and medical situation and we tailored a program to fit our family. I highly recommend Compass!

Everyone was very polite and thorough

Hands down to order insurance I've ever had. I have yet to have them actually cover something. They screwed up the plan I signed up for and then changed the name of the plan after the fact. Luckily I have screenshots of everything. Now my primary care doesn't accept it because it's so bad. Might as well have thrown my money away.

When I got off the phone all I could do was shake my head and eat junk food.

Jason helped guide me through the process to obtain individual health insurance. He had vast knowledge and offered a variety of options. I encourage you to contact him for your insurance needs.

BEWARE - THIS IS THE WORST INSURANCE COMPANY EVER!! DO NOT PURCHASE MOLINA INSURANCE. Molina Insurance deserves a negative rating I/O 1 star. Please do your research and read other reviews- everything people are saying is accurate. Here is just a few things I have experienced:
1. CS is beyond TERRIBLE. The hold time to reach a rep is ridiculously long. More than once, I’ve been on hold for over an hour. I’m assuming their CS is not based in the USA (be prepared). We have all had experience w/foreign based CS centers and this is no different- possibly one of the worst. Reps that at (most) times can be hard to understand (and who in turn have trouble understanding you), repeatedly being asked for same information and yet they repeat said info. incorrectly, reps are not knowledgeable and don’t even seem to know how to find information. The list is long, but be prepared for the robotic, scripted, unfeeling, very repetitive, beyond frustrating conversations. And know that you will need to call back and go through the same thing w/another rep just to confirm what you have been told (if you actually got an answer to your question) because you CAN NOT TRUST you have been given correct/reliable info.
2. WEBSITE INFO. NOT ACCURATE - As stated by other reviewers, the list of Providers on their website is NOT accurate. MOST of the listed Providers I called DID NOT ACCEPT MOLINA. Some said they never did!!
3. VERY FEW PROVIDERS ACCEPT MOLINA INSURANCE
4. Billing - I honestly can’t speak on billing. But here is part of the problem - I have been unable to pursue further medical help do to lack of reliable information from CS and website and lack of providers who accept Molina Insurance. My billing has been basic PCP.
I strongly advise anyone NOT TO GET MOLINA INSURANCE.

This insurance provider is absolutely terrible. I don't recommend them. Poor job with finding doctors, therapists or advocating for you. Customer service a joke. Never want to pay for anything that you desperately need regarding health problems.

Not sure why my unlisted phone number (text app) is getting called by these people. I have health insurance already and do not want to change my HMO because then I will not be able to receive the care I currently need from the hospital I'm currently at. I will be putting in a report with the BBB if they call again.

If I could leave less then a one star, I would leave a negative 5 stars. I get charged for my monthly premium twice 2 months in a row. I get emails telling me that my autopay has been canceled with no other information, and now I get an email saying my coverage has been terminated due to member request. I NEVER ASKED TO CANCEL MY PLAN. When I try to call them and ask why this happened, I can not get past the freaking automated message that asks for my member id number. It just keeps saying "I am sorry, I did not understand. Please enter your member id number" over and over and over! It is frustrating!

DONT CHOOSE MOLINA EVER! I WILL NEVER EVER EVER CHOOSE THEM AGAIN

Terrible service. The preventive services should be 100% covered. However I still got many bills. I called multiple times, each call took a long waiting time and was referred to different places, and I need to repeat same information again and again, and nobody really solved the problem. So far, my well-visit bills from last year are still alive and are going to be forwarded to collection office. To mention that, my family doctor is in the network. Try your best to avoid this one. Very frustrated.

When I was in the hospital last fall, it was very difficult to speak to a real person at Molina. Even the hospital case manager had a difficult time communicating with Molina. It was a very frustrating experience for me. Even though I only had the insurance from 9/1/2021 through 12/31/2021, I was happy to find a different insurance in the Marketplace. Would not recommend it to anyone. For a few weeks, Molina put my account “on hold” because they said I was behind on paying my premium, so I paid another month to reinstate my insurance. In the beginning of January, I received a reimbursement for the extra payment I made.

Worst year of coverage. Enrolled in March, autopay, and received late notices. Re-signed up for auto pay 3 time in 5 months. Then asked for audit because I kept getting different balances. It took 5 MONTHS to get a review, never actually a debit/credit audit. My account was suspended several times during review. Their excuse of new billing system has been used for more than 5 years according to my pharmacy.
Stay away from MOLINA. Nothing but headache. And I have heard several similar accounts.

The different plans were explained and the agent was very pleasant with multiple options. He helped me the entire time. I had a very good time at Health Group LLC.

UPDATE: 1 MONTH LATER. Still NO phone call or e-mail response. Today in US mail I received a form letter stating my "grievance" was "under review". ALL I WANTED WAS A PHONE CALL OR E-MAIL AND I'M STILL WAITING FOR THAT. Seriously poor customer service. My coverage just started January 1 and I am already experiencing what numerous others here have said. Molina "assigned" a PCP to me and when I selected my actual PCP (from THEIR list) it said the choice would not be "effective" until February. What? Tried calling... horrible experience. Only part of website without glitches is payment center...gee, go figure. Wondering if any previous reviewers ever received follow-up after the formulaic response of "e-mail member services"?? UPDATE "We strive to take care of our members and want to help resolve your issue." E-mailed 12 days ago... NO RESPONSE.

Jason makes it so easy doing a policy..... he is awesome about having the different options available when it's time to renew every year

Ron is amazing! He has lots of patience, knowledge and he was very helpful to my family’s needs.
Thanks Ron!

Ron is great he is always checking on me and my brother see if things are in order with our insurance. He definitely loves his job and to make sure his clients are taken care of.

Mr. Ron is awesome, very patient and educated. I have been consulting with him over my insurance for years and always felt in good hands. Thank you so much!

Ron Elvena is fantastic! Always responsive and easy to work with! Love knowing he always has my best interest at heart. Thank you Ron!

They call a 100 times a day then they try sending people to your house for a review which no other companies do this they use independent service which you should not sending anybody during COVID-19 I will be looking to see what other HMO that handle my services soon

The representative (Ron) always responds in a very timely manner as well as he represents himself in a highly professional manner, he is kind and most importantly is well educated in the insurance field. I highly recommend his services for your health care insurance needs.

Ron Elvina is the reason I chose Compass, he's a kind considerate passionate person, as you should be thankful to have someone like him working in that office. I would not go to anyone else believe me.

Compass Insurance is where to go if you are overwhelmed by all the ads or the quotes that they are offering all over the place.they have really good , Caring agents who are there to help you found the best option for you and your family. My agent Ron Elvina is one of the best and I definitely recommend him , he is reliable and trustworthy , he help me found the best option for me and my family, and always there to help me either for changing a plan or doctors! I do not regret choosing him to help me for my insurance.

They have no idea what they're doing. They call numerous times to talk to our disabled son who is nonverbal. We of course call back (we are his legal guardians) and discuss his care and management. We do this yearly and we have to go though his whole diagnosis and disability like they keep nothing on record for him. A little over a month later we get a letter saying they've been trying to reach us. This level of incompetence is ridiculous.

Jason had been so helpful throughout the entire process. He explains everything thoroughly and finds the best plan that fits your needs.

Decent people here, it seems

Very bad experience no good don't west you time thank you.

No doubt calling the general Molina Customer service line is a frustrating experience. Typically, you can wait 30-45 mins before reaching a live person. However, today, I was pleased to receive a call from
Melissa, in their grievance department. She was very pleasant and helpful. She said that she would deal with my issue, and then gave me her contact phone number and said that she would call me, when she finds the answer to my question. Well done. Good service. I still believe Molina needs to invest in better customer service, but I will give credit where credit due.

I do not participate in this HMO but they keep calling me about appointments and payments. It’s been almost 2 years now and I have told several representatives that my phone number is being listed for someone I don’t know and to delete my phone number. I have been told that it is done but I keep getting voicemails from live representatives and automated system.

Jason was a pleasure to let help in my healthcare decision. He has a plethora of knowledge in this industry that even someone like myself, who thinks I can do it all, seriously benefited from his help. Saved a lot on premium while getting 10x better coverage and fit for my family. Just all around great attentive and pleasant person to make this experience painless and beneficial. Thanks Jason!

Jason is great to work with. He followed up with me on Sunday few hours after I submitted my information. He patiently listened and got to solution quickly. Will definitely recommend him !

Horrible customer service. It takes them a very long time to return your calls. AND when they do call you back, the person on the other end of the call always has an attitude, not professional at all. If you can avoid this HMO, please do!

If I could give them a zero I would! The customer service number doesn't get answered, you have to leave a voicemail. And I don't mean they're just busy and you had to sit on hold and leave a voicemail oh, I mean it goes to voicemail immediately! I've been calling for a week leaving my name phone number for them to call me back and not one person has called. They list a bunch of providers on their website, that don't accept their insurance when you call a provider. If you can avoid using this HMO, I would very strongly advise it! Who's ever heard of an HMO that doesn't answer their phone or return phone calls when you call them every day for a week?
P.S. please see all of my other reviews, 95% of them are positive, most being five star, MHS actually comes close to a -5 star!

A representative always answers quickly, customer service is great, and they always know directly where to send me to get the answers that I need!!

Insured 3k insurance and could not be recovered from a normal cold medience. Besides, the hotline was terrible and the email reply was rude.

I've given Humana one star because the site doesn't allow you to give a lower rating. Insurance companies are supposed to notify the insured if they are going to increase the cost of a drug not charge hundreds or thousands of dollars to your credit card without notifying you 1) One of the increase and 2) Two that your credit card is being charged hundreds of dollars before they make the charges. For Medicare D, the Humana is required to notify the insured if they intend to increase the cost of a drug. They should notify the insured between Oct. and Dec. of the previous year. HUMANA DID NOT. They understand that a competing insurance company, Aetna, is not increasing the same drug that Humana is increasing by approx. $2,000 yearly. Now Humana is saying because they didn't notify me last year I would not have known to ask for a release from the company. As soon as I found out--and this was only though 12 hours of questioning---what was going on, I of course, ask for a release from the company in writing and over the phone. What Humana told me next will be as hard for you to believe as it is for me. Because they were sending a request to keep the drug at a lower cost, they could not release me from the plan. God forbid any insured should ever have to go to the hospital while believing that they are insured by Humana. Humana said in writing that they do not know what I am being treating for. They also say they haven't written anything down during the more than 12 hours that I spoken to them over the phone. This is very, very scary that days, hours over the phone and in writing and they do not have a clue about what has been discussed. I plan to send information to insurance boards, congress, and the house.

In addition, Humana Insurance is telling me I should take steroids. Steroids can literally cause bones to disslove. The person that wrote to me from Humana is Charity Sutton. She did not state this in her letter but over 20 Humana employed told me I need to take steroids over the phone. I have the list of the names of the Humana employees that advised this. This is outrageous. Let me know who else to contact concerning this issue, please. Needless to say, I am trying to get released from my prescription drug plan. They refuse and they are charging my credit card hundreds of dollars without I permission among other outrageous acts. My doctors highly advise against me personally taking steroids.

Thank you for reading, Kind regards,