Higham Ferrers Surgery

Totaly dissapointed.Two weeks can not book an appointment for GP.Operator advises to call 111 or go to hospital when actualy is not a case because there are people who are in worse state need emergecy service.Staff is rude an incompetent spicialy other the phone.Do not listen the patien and speak as robots from the script.The clinic definetly needs improvmet and staff training.

I am note surprise. It's not the first time I have to insist for them to check they are system for the prescription. This time they received from diabetic center a request for diabetic tests last week and didn't place the request for the pharmacy. I when to the GP and they pass internally as urgent, asked to call back in the end of the day. I did, they informed nothing had been done and cannot guarantee it will be done tomorrow. I am tired to waist my time. If you are looking for a efficient GP, run from this one.

After a rather stressful few weeks trying to get some NHS vaccinations this Surgery went above and beyond to resolve my issues despite significant resourcing issues. Corrine was especially helpful and really did go the extra mile. Very satisfied NHS patient 😊

Absolute nightmare to deal with. Trying to get repeated prescription for my son - every time an issue - either wrong dose, or they can't even find past prescription in their records. Total mess, misinformation, empty promisses. Terrieble customer service. Only for strong, healthy people with plenty of free time to waste. If you are ill or you respect your time, avoid at all cost.

Unfortunately you cannot give half a star but to be honest the place isn't even worth half a star. Unless you are able bodied it is impossible to get an appointment with them You have to queue up outside And if you are not fit enough to get down there you cannot get an appointment. So they are actually discriminating against the infirm. I have been trying to get to see a doctor for about 6 months now and still haven't managed. And how they got a good rating is beyond me.

Incredible hard to get an appointment. No option of online booking or econsult (which works absolutely fine elsewhere). You will have to call at 8am and stay on the line for at least 40 min and if you are lucky enough you get throuh (staff tend to hang up when the call volum is high) you will be 'triaged' by non clinical staff without any consultation from a clinical member who will decide if you will get an appointment or not. No option of appointments other than on the day, which works fine for patients who are not required to take time of work and unfortunately not everyone is unable to take a 40 min phone call at 8am. It's a rather stressful process that doesn't help patient already under stress due to any health related issues. I would say that the surgery is not fat from patient neglect and is only adding more stress to anyone who is only after an appointment for reassurance.

I called at 0800 when opened to get an appointment to see a Doc but after 5 mins of the call being cancelled I finally got onto the hold queue. 2.5 hours later i am still at No. 4 in the queue. After 3 hours on the phone i finally get through to a lady who advises me there are no more appointments and will have to try again tomorrow. I am unable to book in a future appointment. Do they not understand everyone works and are unable to be on the phone for 3 hours every morning?

What am i supposed to do? Call 111? Thats the same problem, i called these and was informed i would get a call back later that day. Did a call come? I think you can answer that.

Higham Ferrers Surgery are just like every other NHS surgery, on its knees. NHS reform.

I need a document that only my GP can complete for me and the charge is £49 as it isn’t NHS work.

I dropped the document in but at the time no one knew the fee amount but took the document from me to be completed and signed by the GP and advised they would call in 48hrs to update me on time scale and fee. No call received. I left it 2 weeks and went in on a day I had booked off as they are not open at all on weekends and I work from7am-6pm mid week.

Reception did apologies that I hadn’t heard anything and said she would chase. I received a call another 2 weeks later saying the fee was £49 and the document was now ready to collect….cash only?????

Today as this was the only time I could go after taking a day off again and 12 days after the call I received saying it was ready I went to collect….shock, it isn’t ready and I left standing around while someone figures out why. Bless the poor nurse who is sent out to apologise again and then tells me it can take 6 weeks, no one ever said this and regardless you rang me and said it was ready?????

I ask to complain, no one can see me though. Can’t give me 5 mins but can waste 3 days of mine for a paid for service.I suggest wave the fee as I’m not reviving any level of service at all at this stage and it’s my personal data which I am entitled to. The funny thing is no one as even asked me for ID to check the info release is going to the right person. It hasn’t even been mention and this so personal sensitive data.

I also agreed with other reviewers about getting an appointment, my wife and daughter both changed surgery 2 years ago because of their service, I use to just assume as you read and hear everywhere that they are stretched but my patients on that line is worn out. Never felt compelled to complain as I as really I’ll to that degree.

I have now gone online to complain directly as advised by them and the document to raise a complaint has been removed.

Going to have to now go back and ask how I can affectively raise a complaint.

Truly shocking.