Samsung

I recently visited the Samsung booth and was thoroughly impressed by their innovative products and engaging displays. The staff were knowledgeable and helpful, making my experience enjoyable and informative. From their cutting-edge smartphones to their sleek home appliances, Samsung continues to impress with their commitment to quality and technology. Highly recommend checking out their booth for anyone interested in the latest tech advancements!

I recently visited the store to purchase a Galaxy S9 ultra tablet. I was assisted by a guy named Danzel. The service that I got from him was phenomenal! The entire purchasing experience was smooth, and I could not have asked for more. His product knowledge was impressive, and he went over and beyond to make sure that I got the best deal possible. I will be coming back to this location for my next Samsung product purchase.

Zero stars
I just paid 3000$ for a fridge, on delivery we noticed that the water line was cracked. I immediately called Home Depot who transferred me to someone from Samsung. He told me that since I did not use an approved installer this was not covered under warranty. I explained to him that this was as we received it, he reiterated that I should use a professional to connect the water line! Seriously!!! I have the waterline I just need to screw two fittings together!!! And I should pay someone to do that!!! The line was cracked when I received my fridge. STAY AWAY FROM SAMSUNG!!! DISGUSTING SERVICE!

My mom & I went to STC Samsung to get the Samsung S23+. Denzel was the person who assisted and helped my mom explaining everything and made sure she understood what she was signing up for along with giving us a great deal! For the first time ever, dealing with a cell phone company was delightful. Highly recommended! Great service!

I came in to get a new phone. I dealt with Sandeep S. If you were to look up exceptional customer service, there should be a picture of him. Not only did I walk away with the exact phone I was looking for, he knocked off some fees, thru in a bunch of goodies, and a fantastic plan. Forget going to my service provider next time for a new phone. I'm coming back here.

While I haven't encountered issues with this specific location, I want to highlight an ongoing problem I've faced with Samsung over the phone. I've been a loyal Samsung customer since the keyboard slide series of phones. However, I'm disappointed by how they treat their long-term customers. My S21 Ultra unexpectedly shut down while I was watching a video in the shower. Despite being marketed as waterproof, it raised concerns when it stopped working. I immediately placed it in rice without plugging it in, questioning how an advertised waterproof phone could fail like this.

After about a day, I noticed the charging port wasn't functional, so I resorted to using a wireless charger. To my dismay, the screen displayed a persistent green hue and became unresponsive to touch. Seeking assistance, I contacted Samsung for help, only to be offered the option to send it to a repair center at my own cost. Despite escalating the issue, all I received was an email that seemed likely to provide the same unhelpful response.

Interestingly, my wife had a different experience with her iPhone; it was submerged in a bathtub for five minutes without any issues. This comparison highlighted a stark contrast in quality between these two manufacturers. Despite Samsung's elaborate features, their phones seem poorly constructed.

I intend to update this review if and when I receive a response from the supposed upper-level email.

Tim's customer service is exceptional. He consistently goes above and beyond to ensure customer satisfaction. Tim is not only knowledgeable but also patient and empathetic, making interactions with him a positive experience. His dedication to resolving issues promptly reflects his commitment to providing excellent service.

I've had one good experience here, out of three. Once, I got great service towards buying a phone.

The second time, I felt the rep was aggressive and had a poor process for a return.

The third time, the store wouldn't pick up their phone so I went in person to get help. They couldn't help as it was an online order. Then I asked if their phone works - it was on silent and the rep was aware there were three missed calls. Don't think that's a good practice, even during "rush hours" (6.30pm on a Tuesday?)

Bottomline: good service in person when it's not related to an online order. Everything else, see if other reviews had an easier time because I didn't.

Update: Karthik was helpful and kind as well. Bump to 4 stars.