Xfinity Store by Comcast

Worse cable and internet provider I’ve ever dealt with. They’re using lie sales tactics to attract customers, hike up the price sometimes by a large amount without notice and you will have to ask them to put you on the do not call list when you decide to cancel services with them because of constant calls. Definitely can’t forget to mention the constant internet outage every few months and not giving realistic timings on when the internet will be back online.

I have not had any of these issues with FIOS and I’ve been with them much longer.

They were very friendly, kind and curious... They serviced you pretty quick as walk-in but faster if made than appointment. The gentleman that assisted me was very knowledgeable and a lot of info.

Customer service is Awesome at this Location, Thanks again Erick Sanchez for all your help.

I asked the representative to disconnect my service, and he replied “no problem” Instead of give me a solution or alternatives to solve the problem, he was rude. I switched to Verizon and the Internet service is faster and cheaper 😊😎

This review is for the store and not Comcast and no I'm not dissatisfied with Comcast but my experience at the store was above and beyond considering the amount of misinformation I received from Comcast over the phone. The young lady was not only knowledgeable about what I needed she probably should have been the first person I contacted a it would have saved me an entire day of being misinformed. I don't even live in this area so I may not have reason to return but I may find an excuse simply because of the excellent service.

I came to this location 30 mins before closing and was very stressed out because my previous phone was damaged and I needed a new phone as soon as possible. I was greeted by prince and he reassured me that everything will be taken care of and I have nothing to worry about. He gave me different options I can choose from and what cellular plan would be the best fit for me and we agreed on my new iphone 14 pro max. I love my new phone and was so happy and excited that he literally took care of my problems in just a short amount of time. I highly recommend this location if you’re choosing to switch your services to xfinity! Thanks so much prince for all of your help!!!⭐️⭐️⭐️⭐️⭐️

Though it was a long wait to be seen, they greeted customers enthusiastically, I NOTICED ALL OF THE STAFF WERE COURTEOUS AND PROFESSIONAL.
I recommend having a LARGE SIGN on counter instructing customers to sign in. Because they were so bus, sometimes, I as a customer, had to instruct walk-ins to stand at the counter to sign in. The gentleman with the long braids, I believe he was a supervisor was managing the flow and keeping things moving. He did a SUPERB job. He was very patient with me and assisted me with my issue as I am not tech savvy aby more. All retail stores should use this store's staff to train other staff at other stores OR. Use this EXACT staff to create a training video or workshop for the retail industry as a whole --not just for XFINITY but the entire RETAIL INDUSTRY. As I stated before, the only thing they need to work on is adding a sign or sign in process or a kiosk at the front for customers to take a number indicating the wait time and where they stand in line. KUDOS to the XFINITY STAFF IN RIVERDALE PARK. BTW, I need employment, Admin. Support, 😇