Best Internet service providers in United States

Elizabeth provided exceptional customer service and advice. I highly recommend visiting this store when you need Verizon help and support :)

I spent quite a bit of time in the Verizon store on Second Ave and 64th st corner. Sam was midt courteous, helpful and professional in assisting me in making my purchases. Sam was very knowledgeable and it was a pleasure to meet him. I will definitely recommend him and the store to my friends.

Great experience. Zack was very helpful!

Julio was SPECTACULAR. Best verizon experience and customer service I’ve ever had in a long time. Only come to this verizon and see JULIO! PLEASE. He will make this process so seamless for you. Walking out smiling ear to ear because of him. THANK YOU, JULIO!

Julio was awesome! Answered all of our questions and was so helpful. I won’t buy another phone that isn’t from Julio!

Great attentive service! Elizabeth made this process so smooth, and was so kind. I was upgrading my phone for the first time in awhile, and she helped me find the best deals! Will definitely be coming back here.

Elizabeth was extremely helpful and attentive.
I highly recommend coming to visit her specifically for all your phone needs.
She assisted with securing and assisting with my trade in! I’m very happy with my new iPhone15 pro max!

Thanks Elizabeth!

Maria helped me transfer my internet service when I moved units in the same building. She was super helpful and did a great job!

This store is SCAMMING people. I went in for a trade-in phone upgrade. They charged me $130 "trade-in fee" and sent me the new phone. The manager named Rohit said they will send me the trade-in package for me send my old phone. That package never arrived and after a month when I called Verizon, I was informed my trade-in was never processed and I was never supposed to be charged any upfront fee. It's been months I'm trying to process my trade-in. This is an absolute fraud.

HiPer Networks services are very reliable. Mariya Torres was incredibly welcoming and helpful. She worked diligently to have me connected by the time I moved into the place. I would highly recommend HiPer Networks to others.

Customer service is 5/5. Jack is super supportive. The Internet could be better since it does not work correctly in my bedroom.
Update: Jack talked with me after this review and scheduled a customer service representative to analyze my apartment and install a new router. Now, I am 100% satisfied and updated my evaluation from 4 to 5 starts.

Elizabeth was a huge help! I was in and out very quickly and she even told me about promos that were available. By the far the most painless experience I've had with Verizon.

My service is usually always quick and reliable, but when I had an issue today, Maria was able to quickly diagnose the issue for me and then also offered me some great advice for my services. She was really great and I appreciate the support!

I've been going to this Verizon store for years and they are very reliable. Great store in a great location. Friendly and helpful staff. Would recommend coming here.

I've been shopping here for many, many years. I highly recommend this Verizon store to anyone in the New York City area looking for a reliable and trustworthy place to purchase a new phone or phone plan.

The store was clean and well-organized, with all the phones and accessories neatly displayed. The staff was nice and helpful.

I have been using HiPer for over a year in JC, they are always responsive and provide courteous and professional service. My recent issue was resolved by Jack V. who simply went above and beyond to resolve my connection issues quickly and by providing back up solutions.

Julio and Tony were amazing. They were kind, patient and informative in assisting us to handle getting a new phone for my elderly step father while my mother is severely ill in the hospital Thank you for everything.

The staff was very co-operative.They helped me and my wife a lot to switch number to xfinity, explain about the internet plan very thoroughly, and suggested the internet service which best suits on us.

Julio is one of a kind. Great customer service and what a personality! Verizon is lucky to have him. Thank you for making my purchases so easy and explained everything to the detail.

Best service ever will forever be a Verizon customer I loved everything about my visit at the store Vinnie hooked me up with a router I told him I was a gamer best guy at the store

Xfinity is the worse worst cablw company. I will definitely be filling a lawsuit against them. I have called multiple times and Xfinity agent used my debit card without my authorization. And I've called multiple times to talk with supervisor and one supervisor call me back and they said there was nothing that they can do and I think that is horrible the fact that I've had this service since 2017 and how are overseas agent can just use my card when they told me on the phone that they didn't and still use it. I will make it this known on social media to the public not to use Xfinity at all.

Great experience setting up a new plan and new phones. Vincent was very kind, helpful, and knowledgeable. He was also patient in helping us resolve an issue with TMobile, on their end, which was preventing us from transferring our service.

Great service, Zak helped me a lot, I got also 23 S Ultra New Phone, he recommend me great plan and I was very happy with my service, he is very professional and very helpful, explained in details all my questions. I am very happy customer, definately be back and recommend this store ! Thank you, very much for taking care off customers like it is your family !!! A++++++ !!!! Sincerely, Darya S.

Worst internet provider in the history of the world. They pretend to be upgrading there systems but it seems every time their techs are in the area I go back to 1999 dial-up. I have to get on the app and have customer service rest the modem at least once a week. Stay away from this company if you can. They’re a joke.

Zack was beyond helpful helping me buy a new phone and transfer all my data in so little time! He also helped me optimize my bill, which I highly appreciated!!

I've had HiPer for about a year and a half now and my experience with this company has been mixed. Originally after starting service I had a very poor experience - having almost monthly outages. But I believe they upgraded their systems as I haven't had an outage for over 9 months now. My connection has been extremely stable and reliable.

Tulsi was a great help. Highly recommend Seeing her for all your needs. My experience was great due to her knowledge & assistance.

Called me at Friday night without checking with coworkers. The person doesn't know what to do I guess. I moved to an apartment without xfinity so please don't call me going forward.

Sincerely

Walked in and got immediately serviced , well knowledgeable staff and very efficient through out the whole purchasing and transferring process. 10/10 Julio’s the goat

Comcast has historically been a nightmare to deal with, though this store is an exception. I recently moved to NJ from Atlanta and my local store wasn't able to accept my device return/account cancellation. When my account wasn't cancelled after calling in to customer support, I visited this location after moving up here and Jose was extremely helpful. I arrived without an appointment within 30min of the location closing (not recommended) but Jose was still super helpful and mindful of my requests. I have yet to see his level of caring and attentiveness throughout every other interaction I've had with Comcast (after being a customer for 8 years).

Good on you Jose!

I just purchased a new iPhone 14 Pro from Elizabeth who works at the 395 3rd ave Verizon Store. She was super helpful with everything. Amazing customer service skills and very friendly. She had me leaving the Verizon store with a smile on my face! :)

Julio at the 64th Street store is amazing! He navigated a difficult transfer from another carrier and we could not be happier. Best customer service-5 *****

As soon as I walked in I was greeted and treated with exceptional service, Arbaaz helped me change my carrier seemlessly and answered every question I had clearly. I’d highly recommend coming to this store the employees here are amazing

Dear Federal Communications Commission,

I am writing to file a formal complaint against Xfinity Mobile regarding their failure to unlock my device in accordance with their stated policy. I paid off the remaining balance on my device 72 hours ago, and according to Xfinity Mobile's policy, the unlocking process should have been completed within 48 hours. However, despite numerous attempts to contact them, I have not received any resolution or concrete information regarding the status of my unlock request.

Below, I provide a summary of the events and communication exchanges that have taken place:

On 6/11/2023, I paid off the remaining balance on my device, fulfilling all requirements for the device unlock.

I promptly contacted Xfinity Mobile customer support on the same day to initiate the unlock process. During this conversation, I was informed that the device unlock would be processed within 4-8 business hours.

After waiting for the stipulated timeframe, I did not receive any confirmation or update on the unlock status. Concerned, I reached out to Xfinity Mobile customer support again on 6/12/2023.

This time, a representative informed me that the unlock process may take up to 24 hours due to a technical issue. I patiently waited, assuming that the issue would be resolved within the given timeframe.

Unfortunately, another 24 hours passed without any communication from Xfinity Mobile. Frustrated by the lack of progress, I contacted them once more on 6/13/2023 to seek an explanation for the delay.

To my dismay, the representative I spoke to this time informed me that the unlocking process may take up to 48 business hours. This conflicting information has caused significant inconvenience and distress.

I would like to highlight that Xfinity Mobile's policy clearly states that the device should be unlocked within 48 hours of meeting the necessary requirements. It is evident that the company has failed to meet this obligation, causing undue inconvenience and violating the trust placed in their services.

I kindly request the Federal Communications Commission to investigate this matter and take appropriate action against Xfinity Mobile for their failure to honor their policy. Additionally, I seek your assistance in ensuring that my device is promptly unlocked, allowing me to use it with a different carrier of my choice.

I have attached copies of all relevant documentation, including payment receipts, communication transcripts, and Xfinity Mobile's policy for your reference. Please let me know if you require any further information or documentation to proceed with the investigation.

Thank you for your attention to this matter. I trust in the Federal Communications Commission's commitment to consumer protection and accountability, and I look forward to a swift resolution.

Sincerely,

I gave Xfinity a shot and I regret it.

I got Xfinity mobile in March on the grounds that it would reduce my internet bill by 20 dollars. That has not happened yet as of June.

I spoke to someone about two weeks ago and they informed me that I would get a rebate on my next bill and all my bills going forward would be reduced by 20 dollars. That did not happen.
I called today and the answer I was given was that, "there will be no rebate, and I would see the 20 dollar reduction on my bills going forward. (Note: I told him I wanted to cancel all my services and he sent me to a number that literally hung up on me. That is not the first time an Xfinity representative has done this.)

This seems strange and makes it so that I have to go back again in a few weeks to check to see if I'm getting the discount. Does this sound right? Does anyone know Xfinity's bundle discount policy?

I had issues connecting with my WiFi after initial setup Jack and his team helped fixing the issue during long weekend holidays.
HiPer network team (Jack’s team) where very prompt in acknowledging the issues and taking right measures to fix the issue on time.

I was very pleased with Jack's and Sharai's quick response to the issues I had with my printer setup. Jack was very eager to help resolve my problem and I feel confident I will continue to receive excellent service from HiPer Network.

Seriously, not just the best Verizon store I've ever visited, but definitely the best mobile phone service experience ever. Quick, friendly, and effective. They switched me to a much cheaper plan, and it was all done in about ten minutes. I live in California, but would have to consider coming back to NYC to use these folks again!

Tulsi was above and beyond helpful. She stayed after hours complete my order.I have an autistic son and she informed me on the gizmo watch which we purchased. You are truly lucky to have her as an employee. She is fantastic

Absolutely great service. I wanted a phone upgrade and got, not one, but two people who were knowledgeable, friendly, and patient while I was being indecisive.

Got my iPhone 14 there today and Max helped me. Very nice guy very knowledgeable knows his stuff. In and out with my new phone less than an hour. Thank you so much max! Good luck at the new place!

This is one of the best Verizon store that exists. I went in angry as can be left better than ever. I was also served a fine cappuccino from the restaurant next door. This is the The Best Verizon that there is in the entire Verizon company they deserve more than 5 stars all the way.

This location is home to a knowledgable, helpful, and personable sales team. After Boost Mobile had a company wide outage, I walked over and switched carriers. They were patient despite Boost Mobile keeping me on the line for a hour. I would return to this location in a heartbeat.

After coming from a previous verizon store that refused to help me fix my cell phone issue. I came across this store and the customer service that I received was exceptional. Reshma and her staff were very attentive to my issues and my phone was operational in less than 30 minutes. Thank you!

DO NOT GO HERE. I went to this store to trade in and upgrade my phone under a current promotion. After transferring my files to the new phone and wiping my old phone, the store associates insisted that I would have to pay a $200 "promotion fee" to get the $800 trade-in promotion. After wasting a considerable amount of time confirming with Verizon that this fee was non-existant and non-sensical I went back to the store and was able to get a refund from another associate who was very pleasant and said that the $200 was charged in error. THIS WAS NOT A MISTAKE. I went back and forth with the original sales people several times at the point of purchase and they insisted they informed me of the charge upfront (which they did not) and that the $200 charge was consistent with the promotion.

I got a new phone and worked with Sergey who was very very knowledgeable, patient and understood the challenges.
He was totally available and a true
Pleasure to work with!!

If you walk into that store and Josh is there to help you, just know that you’re in good hands. This man has unbelievable patience and knows what he is doing. 5/5 star review does not do him justice. Whoever reads these reviews just know that this employee is a keeper. I took a picture with him to remember my experience with him.

I had a question about how to set my phone up to get connectivity when traveling internationally and came into this Verizon store by chance. Elizabeth helped me not only with international connectivity but a variety of ways that I could save on my bill! She is knowledgeable, patient, helpful - and all with a smile! I cannot recommend this store, and Elizabeth, highly enough!

I have been to this store for many year, Reshma is one of the most professional and patient person I have known , my mission does all work with her as well. She always does what best for my family and I she gives us the best deals alway my family and I are always happy with her service. I would recommend this store over all the Verizon store because Reshma and all her colleagues are just excellent.

Last week, my beloved iPhone 7 died. In a panic, I went to this Verizon store on my lunch break, fully prepared to be annoyed and spend a fortune. Tulsi, the store manager was there, and took care of everything. She managed to get me a discount for my trade-in, and made the whole process painless and kind of fun. She got me the phone I wanted and expertly transferred all my data and I got back to work in time. 10/10 would recommend this store.

Madu is the best! Helped me navigate Verizon phone customer service and secure a new phone. Appreciate the patience he showed and dedication to the customer. Thanks madu!

Went into the store to get me and my family new phones- rep Zach was super helpful and gave us a huge deal on new phones and also transferred all our stuff for us and helped us set up our phones, even saved $$ on our bill. So quick and easy, will be coming back again. Highly recommend!

Went into the store to see if I could lower my bill, Zak was so helpful he helped lower my bill and also got me an amazing deal on a new phone! He was very kind and knowledgeable! Will be shopping here for now on! He made it so easy!

I buy all my phones from Zak. I shopped with him when he managed the store in Astoria and now shop here at the store on 6th Ave! He gives the best customer service and got me an awesome deal on a new phone! Thanks Zak!

Ben is the Manager. Sits right by the window. Knowledgeable, confident and goes extra mile. Before we bought the phone my wife (att at that point) had iPhone issues before jumping on a plane. She stopped by and Ben spent time fixing it with a three finger special restart swipe. Didn’t have time to change to Verizon.

After about 6 months we stopped by given promotion from Verizon. He gave us red carpet service. Swapped out phones, put a glass cover and ended up making all of us very happy.

Also, while we were there multiple neighborhood older folks were walking down the street, waving and just stopping by to say hi.

Truly valued part of community and I was impressed that there were still these types of stores in existence.

Thanks Ben!

Max was extremely helpful during my time at this store a few weeks ago. My previous iPhone broke and he walked me through all of my options for replacement and new plans. I originally had issues with another store and with the insurance company over the phone but my experience with Max was the exact opposite. I highly recommend seeking him out for any assistance as he's really knowledgeable and helpful.

I had an absolutely wonderful experience. Jamile was incredibly helpful and supportive and showed great patience with me. I live in Maryland and will contact her with any of our needs.

Walked in wanting a new phone and Angel was super helpful and patient the whole way through. I would definitely recommend this store and this guy if your looking to get a phone. Super transparent and no games. I love my new phone thank you so much!

Smooth experience upgrading my phone, I initially thought the salesman was helpful, but he told me I NEEDED to buy a USB-C charger box to be able to charge my new iPhone 13, and I took him at his word and purchased a $30 box at his suggestion. I immediately realized that he lied, as I'm able to charge my new phone with my old chargers. Don't appreciate being had for $30!

After a VERY frustrating online/phone experience with Verizon Wireless attempting to get delivery of an iPhone 14 Pro Max I ordered on September 9, I walked into my neighborhood authorized Verizon retailer Wireless One/Victra yesterday with my tale of woe. Ben Hanono was patient and helpful all while juggling several customers with appointments and walk-ins. Ben guided me on a resolution and delivered to me the exact phone I wanted! Thank you so much! I will now order my new phones from this store going forward. The personalized customer service wins hands down.

I was blown away by BEN at the store . I lost my phone the night before and went above and beyond to help me. He knew exactly what to do and did it quickly and with care. Also this store opens before all other verizon stores at 9 am so that was helpful. I wish all customer service reps can be as helpful as BEN he can teach a master class.

Went in to inquire about a new phone and Saad was very informative and kind. He helped me weigh out all of my options. Great customer service would give 10 stars if possible.

Absolutely terrible. I've never had such a conniving sales associate. They tried to scam me into buying an iPhone 13 by giving me misinformation that they could not activate my phone since it was an older iPhone. The sales associate was rude and dishonest. Not a single associate in the store tried to meet my need as it was clear that they were just interested in their commission. As a loyal customer with Verizon, I was astonished to experience such dishonest sales associates. This should never be tolerated at a Verizon establishment.

Thank you so much Sir Ben Hanono! He did a good job on assisting and helping me setting up my account with Verizon. He made it much more easier. And no regrets I came here to have my new phone number setup with him. He was really very informative and helpful of what to do. 5 stars for the service it was really fast setting up what I needed. Thank you!

Ben and Azeem did the Magic! I got the best deal for a brand new phone unheard of and set me up transferring all info making the entire process really easy. I have tried to enroll in a better plan for months and I never got a deal like this.
A great store I recommend! They have the knowledge and expertise!

Thank you guys!

Ben really provides exceptional service. Ben made it super fast and easy to upgrade my phone from other carriers and made best deals I ever could have Never thought it ll possible have gifts like that . I felt like they cared about my experience. They have a personal approach that I've never seen elsewhere. I'd go back again. Seamless experience. Ben was highly competent and trustworthy. I could tell he had my best interests at heart, and I will always come back to this store if I have any future issues with Verizon. If you reading my review you should and must do business with Ben and this store.

This place really provides exceptional service. Ben made it super fast and easy to upgrade my phone. Never thought I'd say this about a wireless store - but I actually felt like they cared about my experience. They have a personal approach that I've never seen elsewhere. I'd go back again.

Store was a pleasure to work with. The people that work there especially Santiago were very helpful and patient. They took really good care of me and got me a great deal on my new phone.

Ben was extremely helpful assisting new with a unique situation. He was able to help me deactivate a SIM card that was stolen from my previous phone and upgrade me with a new iPhone 13 pro. The transition was as seamless as possible and his kindness was greatly appreciated!

The best Verizon store I have ever visited, and Albert H. is AMAZING!! I went inside to upgrade my phone and have never had a better experience. Albert was extremely knowledgeable, efficient, patient and personable, and took the time to review all possible upgrade options (and costs) with me, as well as recommend a more sensible phone plan. I love my new phone and am so happy I found this location. I highly recommend this store to anyone who is in need of a new phone or upgrade. Simply put…excellent!!

I had a very good experience with the staff here. I have been a customer for two years, but recently became unhappy with XFINITY as i was paying a lot for services i did not even use, like Showtime, the TV box rental and i had too much speed. The phone support was not able or willing to offer me a better deal, so i was about to close my account for good, but the staff here was able to give me a great deal that actually fits my needs.