Caughlin Club

My son loves taking tennis lessons here!

Avoid! I'll keep my review brief/vague because I know they have a reputation of taking people to court. I just feel like I need to warn people. The problem isn't just their fine print and unwavering ability to make an exception. It's how they talk to their clients. I've been dealing with them for months and haven't written a review because I honestly just try to give people the benefit of the doubt, but they have gone too far. Please just understand that I (and friends and other reviewers) have all gone through similar situations and that the negative reviews aren't one offs.

Great club. Enjoy the classes. So many classes in the 9am time there is very little parking. I wish more classes were offered at noon due to my work schedule. The pool is amazing on hot days.

It is the most expensive gym in town and the least taken care of. They haven't upgraded any of their equipment since they opened decades ago. half the machines don't work right but they refuse to fix them even though they drastically over charge their customers. Cancelling your membership is a huge pain and they will fight you for every penny they can get from you. I highly recommend you DO NOT go to this gym. With their customer service, they might as well change their company slogan to "the customer is never right". Marleen, the manager, is one of the worst people i have ever dealt. I went to her with a complaint about the equipment and she told me that it is not the clubs responsibility and walked away laughing. How she is still employed is mind blowing to me. I highly recommend looking into double edge fitness or south RAC instead, depending on your fitness needs.

The manager, Marlene, terminated my membership because I had the audacity to request a meeting with her to discuss why aqua classes were abruptly cancelled without notice. Refused to meet with me for a brief chat. Our email correspondence got heated quickly. Marlene doesn't want to hear complaints or suggestions from clients. She takes complaints personally and is abrupt and condescending in replying to emails. I persisted to find out why the club cannot adopt a policy to notify members of changes/closings via email. I was told that too many people complained the last time she sent a mass mailing. Makes no sense to me. Instead of sending an email I was told that I would have to call the club daily to see if the pool was open. Absolutely ridiculous procedure with the technology available. I inquired about the terrible upkeep of the club and poor pool maintenance. Marlene never provided an answer to this query-she dodged the issue several times. After several emails back and forth, she told me she was supposed to be on vacation and I was ruining it. Boo hoo! Do your job!

Pool maintenance is questionable at the very least. The Board of Health actually closed the pool for hazardous health conditions just after I took an aqua class during the summer. Hot tub is rarely working and cleanliness is a never ending issue. The baby pool never opened for the season. Members are paying relatively high fees yearly, yet the management does very little to make members comfortable and happy and keep the club in good working condition. Policy here is just pay your dues and don't even think about making suggestions or inquiring about maintenance or you'll be terminated. It's outrageous.

Positive note-love the staff. Great teachers for the aqua class, the desk staff is always attentive and cheery. Even the cleaning lady is delightful to speak with. The business hours are excellent for club members who work.

I've never encountered a manager of a business who could care less about keeping clients. I requested that my membership be cancelled on October 31, so I could still enjoy the pool for the waning days of summer. I've been a member for two years. Marlene decided she would give me one last "zinger" and terminate me immediately, even though I paid for the entire year to only use the pool services. I'm still shaking my head over this situation. Do better, Caughlin Athletic Club!

This review is overdue considering this club dramatically improved my quality of life! As a single mom with limited childcare options, I'm ecstatic to have found a club with outstanding childcare. Kiddos love coming here and I get to work out in the beautiful facility, which is kept impeccably clean and run by the most wonderful, friendly, thoughtful, and kind staff. I couldn't be happier with my decision to join. The pool and tennis courts are beautiful as well. So many options here, it's quickly becoming our home away from home.

Be careful in the locker room. I almost fell several times. Workout machines don't get fixed. The steam room was out for months. There is no place to stretch. Don't get me started on marlene. When we cancelled in person, they said the manager would contact us. That was actually their way of not letting us cancel and getting two more months of our money . Don't waste your time and money. There are so many other gyms that are better