Local Guides World
Reviews — 8
Went in a referral to have my back xrayed and was turned away!! Told me to see a pcp after initially saying they would do it. The receptionist was rude and condescending and wouldn't answer any follow-up questions. There was no one in the lobby and they made me feel like they didn't want to help me or anyone. Place should be shut down for that poor a service!!
I used HelloMed for years before I found a better urgent care. The care is fine, not great, and one time I had an exceptionally rude person berate me for asking for a culture strep test in addition to the rapid one.
But the worst of it was their billing. About 1.5 years ago I got two bills in the mail, which was weird because I usually paid at the clinic at the time of my appointment. So I go online and see that there's no balance. I also call the office and they tell me that there's no balance and that it's probably a scam and to ignore it. Cue MONTHS of me getting letters and emails, calling and walking in with my emails/letters and asking them about it, and them telling me that I don't owe a balance, they have no idea about those letters and that they're scams.
Suddenly, I get a collections letter for the bills! Turns out they were wrong, I DID owe a balance, someone messed up and recorded me as having no balance, NO ONE know what their own bills look like to identify the letters I received, and now they've sent my bills to collections!
I would've happily paid the bill years ago if they just had their stuff in order, but apparently their billing is even worse than their service. Don't go here!
But the worst of it was their billing. About 1.5 years ago I got two bills in the mail, which was weird because I usually paid at the clinic at the time of my appointment. So I go online and see that there's no balance. I also call the office and they tell me that there's no balance and that it's probably a scam and to ignore it. Cue MONTHS of me getting letters and emails, calling and walking in with my emails/letters and asking them about it, and them telling me that I don't owe a balance, they have no idea about those letters and that they're scams.
Suddenly, I get a collections letter for the bills! Turns out they were wrong, I DID owe a balance, someone messed up and recorded me as having no balance, NO ONE know what their own bills look like to identify the letters I received, and now they've sent my bills to collections!
I would've happily paid the bill years ago if they just had their stuff in order, but apparently their billing is even worse than their service. Don't go here!
Clean, small office. Husband was able to get an appointment the same day. Paperwork all electronic through your phone.
Chinese speaking doctor is in Wednesdays and Fridays which was helpful for another couple that was needing to be seen around the same time as us.
Attentive and caring staff and doctors.
Chinese speaking doctor is in Wednesdays and Fridays which was helpful for another couple that was needing to be seen around the same time as us.
Attentive and caring staff and doctors.
Added on Oct 6 - I remembered that the male manager talked behind silently when I discussed my physical pains and symptoms due to some stresses, suspecting me as 'faking diseases.'
To 'the owner', I just shared my observation indicating that main customer are Koreans and Chineses when I visited the clinic.
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This clinic is so tiny. This is kind of a Korean or Chinese walk-in clinic. I see that this clinic is heavily relying on Asian immigrants and international students. They would negotiate your medical bill very well if you have a UM medical insurance for international students. The Korean manager claimed that nearby locals also patrons here as well.
However, this clinic does not validate while I am feeling excessive unexplainable pains including depressive symptoms and mental distresses.
I don't think the management cares the quality of the medical care, but the management just focuses on images and advertisements including creating reviews. I suspect if those reviews here is manipulated.
If you expect the similar experience of Korean or Chinese small clinic of your local hometown, then this could resolve your nostalgia when you are ill.
To 'the owner', I just shared my observation indicating that main customer are Koreans and Chineses when I visited the clinic.
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This clinic is so tiny. This is kind of a Korean or Chinese walk-in clinic. I see that this clinic is heavily relying on Asian immigrants and international students. They would negotiate your medical bill very well if you have a UM medical insurance for international students. The Korean manager claimed that nearby locals also patrons here as well.
However, this clinic does not validate while I am feeling excessive unexplainable pains including depressive symptoms and mental distresses.
I don't think the management cares the quality of the medical care, but the management just focuses on images and advertisements including creating reviews. I suspect if those reviews here is manipulated.
If you expect the similar experience of Korean or Chinese small clinic of your local hometown, then this could resolve your nostalgia when you are ill.
Did immigration medical checkup from here. They were very professional. It was very easy to get appointment. Doctors and staff were very friendly and professional. They gave accurate suggestions for the required vaccinations. Highly recommended 👍👍👍👍👍
I had a really great experience being seen by the staff here. It was quick, clean, and the staff were incredibly polite and attentive. Can’t recommend it enough my best urgent care experience.
The NP was committed to doing a great job and saving us as much time and expense as possible. Thorough discharge instructions and explanations. Office was new and nice and front desk staff were easy to work with. We hope not to need urgent care, but if we do this is where we’re going.
Great customer services! Our family visited here for the PCR test. They advised me about my insurance coverage. It was extremely easy and fast service. We needed the result next morning and they promptly helped us to get the result less than 24 hours. Thank you so much!